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Nationwide: Home insurance reviews

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2.32
Based on 80 reviews, last reviewed 20th Mar 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
28%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
49%

Latest highest rating:

5

Great value for money Great value for money and great service Reviewed on: 20th March 2025
Gem's avatar
Gem

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025
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MJ
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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (80)

Still waiting!!

1
We had a slow water leak which was discovered on 2 September, when the original surveyor came out he lied to nationwide about our conversation and claimed I accepted full responsibility for the leak(which I didn’t) nationwide then appointed a new surveyor and work started , half of our downstairs has been ripped out and now we have been told the work to reinstate it won’t happen till January!! We have constantly had to chase them and it’s been very stressful . I would not recommend them . Reviewed on: 26th November 2019
T paige's avatar
T paige

Shocking

1
After a water leak in a new kitchen, I have tried to claim from Nationwide who instructed BVS assessors. They seem intent on offering cash settlements of less than half the quote to repair After 4 quotes of more than double the offer still waiting with a damaged kitchen. Reviewed on: 12th November 2019
Andrew Bottomley's avatar
Andrew Bottomley

Insurance claim

1
Don’t waste your money buying household insurance from Nationwide - they are crooks and will not pay up Pay a bit more and go elsewhere Will never touch a Nationwide product again Reviewed on: 25th October 2019
Simon Purchas 's avatar
Simon Purchas

Terrible customer experience

1
The service from Nationwide Home Insurance after an attempted break in was very poor. The door, which took nearly 8 weeks to be replaced, wasn't as good as the old door and was poorly made. Nationwide nor the company that fitted the door, VPS Evander, were prepared to do anything about it. Terrible customer service that only added to the stress of dealing with the mess left after the attempted break in. Reviewed on: 3rd September 2019
Paul's avatar
Paul

One good, one bad

3
I have claimed twice on the home insurance in the last few years. The first time was great, smooth and stress free and I would have highly recommended. The second time was a nightmare. Lost paperwork, having to resend emails and advisers who didn’t really know what was going on. It mad the whole process more stressful Reviewed on: 1st September 2019
Jo's avatar
Jo

One good, one bad

3
I have made two claims in the past few years with Nationwide Home Insurance. The first was great, stress free and I would have highly recommended. The second time was a nightmare, lost paperwork, resending emails, advisers who didn’t really know what they were doing. Made the whole process far more stressful. Reviewed on: 1st September 2019
Jo's avatar
Jo

Best insurance

5
Nationwide are easy to talk to and will offer any help needed Reviewed on: 8th August 2019
Ali Fanstone's avatar
Ali Fanstone

Contents insurance

1
Took out contents only insurance last year for a reasonable price. Just received a renewal quote which is 47% !!! more than last year. Needless to say I won’t be taking up their ridiculous offer. Reviewed on: 3rd August 2019
Robert Thompson's avatar
Robert Thompson

good price

4
good price for extended periods away from home Reviewed on: 30th July 2019
mark's avatar
mark

good value

5
excellent easy on-line form and good discount if you hold bank account with them Reviewed on: 6th July 2019
Dave Mills's avatar
Dave Mills

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