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Nationwide: Home insurance reviews

View other Nationwide products
2.43
Based on 84 reviews, last reviewed 13th Feb 2026
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
29%
See only 4 star reviews
14%
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5%
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2%
See only 1 star reviews
50%

Latest highest rating:

5

I have a mortgage and account with Nationwide as wel... I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the pri... Read more Reviewed on: 24th January 2026
Lucy N's avatar
Lucy N

Latest lowest rating:

1

Price nearly trebled! House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have foun... Read more Reviewed on: 13th February 2026
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John T
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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (84)

Con artists!

1
Avoid at all costs! They will take your money but than ignore you! Reviewed on: 29th June 2020
Sergej's avatar
Sergej

Building insurance claim

1
Not given correct information when I first made claim. Assessing company closed my claim without discussing my settlement. Settlement not reached by finding a contractor quote - just a scope of works and a lump sum which did not cover cost of repair. Didn’t tell me that I would have to find my own contractor for repair as claim under £1000. Couldn’t find this information in policy booklet. Reviewed on: 6th June 2020
Grace Fellows's avatar
Grace Fellows

They dont understand basic insurance!

1
Having just taken out a buildings and contents policy they have requested a valuation for my watch, the policy is written on a new for old basis which basically means they will replace all my processions (excluding clothes) as new, so I asked why do they require a valuation when I have the original receipt baring in mind they would replace it with a new one and they don’t, they just keep quoting their policy guidelines! How many people who provided an up to date receipt have they swindled out of money and told them to underinsure! Shame on you Nationwide and shame on you RSA for not spotting this! Reviewed on: 23rd April 2020
Adam Thomson's avatar
Adam Thomson

absolutely rubbish

1
Please do not buy from them. My mother made a claim, surveyor wasn’t even a roof surveyor and didn’t even go on roof and made up some nonsense. Claim refused. I called them asking for a roof surveyor which they so kindly refused (sarcasm). Customer service lady rude and rude and rude. My mother has been with them 14 years and never made a claim. Will never insure with them again. Disgusting and a total fraud company. Reviewed on: 3rd April 2020
Haya's avatar
Haya

Still waiting!!

1
We had a slow water leak which was discovered on 2 September, when the original surveyor came out he lied to nationwide about our conversation and claimed I accepted full responsibility for the leak(which I didn’t) nationwide then appointed a new surveyor and work started , half of our downstairs has been ripped out and now we have been told the work to reinstate it won’t happen till January!! We have constantly had to chase them and it’s been very stressful . I would not recommend them . Reviewed on: 26th November 2019
T paige's avatar
T paige

Shocking

1
After a water leak in a new kitchen, I have tried to claim from Nationwide who instructed BVS assessors. They seem intent on offering cash settlements of less than half the quote to repair After 4 quotes of more than double the offer still waiting with a damaged kitchen. Reviewed on: 12th November 2019
Andrew Bottomley's avatar
Andrew Bottomley

Insurance claim

1
Don’t waste your money buying household insurance from Nationwide - they are crooks and will not pay up Pay a bit more and go elsewhere Will never touch a Nationwide product again Reviewed on: 25th October 2019
Simon Purchas 's avatar
Simon Purchas

Terrible customer experience

1
The service from Nationwide Home Insurance after an attempted break in was very poor. The door, which took nearly 8 weeks to be replaced, wasn't as good as the old door and was poorly made. Nationwide nor the company that fitted the door, VPS Evander, were prepared to do anything about it. Terrible customer service that only added to the stress of dealing with the mess left after the attempted break in. Reviewed on: 3rd September 2019
Paul's avatar
Paul

One good, one bad

3
I have claimed twice on the home insurance in the last few years. The first time was great, smooth and stress free and I would have highly recommended. The second time was a nightmare. Lost paperwork, having to resend emails and advisers who didn’t really know what was going on. It mad the whole process more stressful Reviewed on: 1st September 2019
Jo's avatar
Jo

One good, one bad

3
I have made two claims in the past few years with Nationwide Home Insurance. The first was great, stress free and I would have highly recommended. The second time was a nightmare, lost paperwork, resending emails, advisers who didn’t really know what they were doing. Made the whole process far more stressful. Reviewed on: 1st September 2019
Jo's avatar
Jo

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