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Nationwide: Home insurance reviews

View other Nationwide products
2.37
Based on 85 reviews, last reviewed 2nd Mar 2026
100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
28%
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14%
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5%
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2%
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51%

Latest highest rating:

5

I have a mortgage and account with Nationwide as wel... I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the pri... Read more Reviewed on: 24th January 2026
Lucy N's avatar
Lucy N

Latest lowest rating:

1

Home insurance claim with Nationwide I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from ... Read more Reviewed on: 2nd March 2026
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Lee Summers
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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (85)

Can't get an update on my phone claim

2
Insurance cover is good, customer service from Nationwide is not too bad. Currently I am dealing with their partner service, DVS as my mobile phone is being repaired/ replaced. They have a 7 working day turnaround for this, meaning that, including postage time and weekends, I will have been without my mobile phone for at least two weeks when (if) it comes back. The online dashboard to show you the order progress doesn't make any sense, and the only way to contact DVS for a progress update is to request a call back from them - which is difficult when you don't have a mobile. Fortunately they offer a callback service at a time of your choice. However, when I gave them my work number, and made sure I would be at my desk at the chosen time, they did not call. Instead they sent me an email saying they endeavor to respond to enquiries within 20 days. Feeling frustrated, disappointed and very, very lost. Reviewed on: 15th November 2016
Jo Co's avatar
Jo Co

Easy, straight forward and hassle free

5
Cannot fault, very pleased and satisfied Reviewed on: 13th October 2016
Abbie Webb's avatar
Abbie Webb

loyalty

3
Had my renewal through..went up considerably..rang them and asked them why it was so high(i had had no claims) they offered to re do the quote taking off a loyalty discount which then made the quote lower than i had been paying previously..my point is if i had not called about the renewal price the LOYALTY discount would not have been applied..loyalty...really, sneaky i call it. Reviewed on: 13th September 2016
ian bonthrone's avatar
ian bonthrone

Easy, straight forward and hassle free

5
Applied for insurance as we got the mortgage through them, form easy to follow and fill in. Reviewed on: 12th September 2016
Abbie Webb's avatar
Abbie Webb

good customer service

4
Had to ring on renewal as I had been ill and thought I had missed the renewal period. The call was answered quickly by a really helpful lady who assured me everything was fine, ran through it all to make sure there were no changes and renewed there and then. Paper work was here within a week Reviewed on: 18th August 2016
Su Brandon's avatar
Su Brandon

Car Insurance Reviewer

3
My son brushed his teeth one morning and decided to put the plug in the sink and left tap running ... i had to go and take my other kids to school and do abit of shopping when i returned i had water coming through the ceiling and water water coming down the stairs as bathroom was directly across the yop of the stairs and it was like a waterfall coming downstairs. It took a while to sort out vould of been dealt better but never mind its over and done with. Reviewed on: 14th July 2016
Kelly Pickles's avatar
Kelly Pickles

Home Insurance Reviewer

5
we have never claimed so not sure on that side but we like banking with them so now use them for other services Reviewed on: 13th July 2016
Holly Walker's avatar
Holly Walker

GOOD

5
In the branch for something else and they asked me about home insurance which was coming up for renewal. Gave me a quote which was cheaper than the other company and it was easy to buy. Documents received very quickly Reviewed on: 28th March 2016
vallyc's avatar
vallyc

Quick and fair

5
Every time I've had to make a claim the response was very quick, and they have always offered me a fair amount. The standard coverage is the best I've found, as well. I'd recommend them to anyone! Reviewed on: 16th February 2016
Kristia Wheatstone's avatar
Kristia Wheatstone

Consistently Good Service

5
Over 35 years experience - consistently good service. They respond when I need it, and are friendly and professional. See no reason to change despite inducements! Reviewed on: 26th November 2015
Eamon Greville's avatar
Eamon Greville

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