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Nationwide: Home insurance reviews

View other Nationwide products
3.53
Based on 88 reviews, last reviewed 28th Aug 2026
200% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
30%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

4

Secure at home. Secure at home-Nationwide's Home Insurance is both competitive and fully transparent. Their policies are if not the best, one of the best in the marke... Read more Reviewed on: 28th August 2026
Winston Haughton's avatar
Winston Haughton

Latest lowest rating:

1

Home insurance claim with Nationwide I raised a home insurance claim with Nationwide, the policy is underwritten by RSA. I was expecting them to be empathetic and supportive however from ... Read more Reviewed on: 2nd March 2026
Lee Summers's avatar
Lee Summers
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About this product

Nationwide work with Aviva and Royal Sun Alliance to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (88)

Insurance claim

1
Don’t waste your money buying household insurance from Nationwide - they are crooks and will not pay up Pay a bit more and go elsewhere Will never touch a Nationwide product again Reviewed on: 25th October 2019
Simon Purchas 's avatar
Simon Purchas

Terrible customer experience

1
The service from Nationwide Home Insurance after an attempted break in was very poor. The door, which took nearly 8 weeks to be replaced, wasn't as good as the old door and was poorly made. Nationwide nor the company that fitted the door, VPS Evander, were prepared to do anything about it. Terrible customer service that only added to the stress of dealing with the mess left after the attempted break in. Reviewed on: 3rd September 2019
Paul's avatar
Paul

One good, one bad

3
I have claimed twice on the home insurance in the last few years. The first time was great, smooth and stress free and I would have highly recommended. The second time was a nightmare. Lost paperwork, having to resend emails and advisers who didn’t really know what was going on. It mad the whole process more stressful Reviewed on: 1st September 2019
Jo's avatar
Jo

One good, one bad

3
I have made two claims in the past few years with Nationwide Home Insurance. The first was great, stress free and I would have highly recommended. The second time was a nightmare, lost paperwork, resending emails, advisers who didn’t really know what they were doing. Made the whole process far more stressful. Reviewed on: 1st September 2019
Jo's avatar
Jo

Best insurance

5
Nationwide are easy to talk to and will offer any help needed Reviewed on: 8th August 2019
Ali Fanstone's avatar
Ali Fanstone

Contents insurance

1
Took out contents only insurance last year for a reasonable price. Just received a renewal quote which is 47% !!! more than last year. Needless to say I won’t be taking up their ridiculous offer. Reviewed on: 3rd August 2019
Robert Thompson's avatar
Robert Thompson

good price

4
good price for extended periods away from home Reviewed on: 30th July 2019
mark's avatar
mark

good value

5
excellent easy on-line form and good discount if you hold bank account with them Reviewed on: 6th July 2019
Dave Mills's avatar
Dave Mills

Awful

1
I had a radiator pipe leak in January and am still living with bare broken up floors as Nationwide have been so slow and unhelpful. At this moment in time I am still awaiting a start date for repair works! Their policy is to ask you to get quotes for the works and when I did that they offered a cash settlement for less than half the value. I told them to get their contractors to do the work as I couldn't get anyone to do it for the price they offered me and am still waiting!! Dreadful service. Reviewed on: 12th April 2019
H's avatar
H

Great until you actually have to claim

1
I've had a horrendouse time claiming for items that were stolen from my house whether or not I had receipts for them. They've been so rude, slow and ultimately hardly want to pay anything. I'm cancelling this immediately afterwards Reviewed on: 1st March 2019
AyoA's avatar
AyoA

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