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Nationwide: Home Insurance reviews

Name: Home Insurance
Rating: 2.69 (77 reviews)

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2.36

Based on 77 reviews, last reviewed 18th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

27%

16%

49%

Latest highest rating:

5

The best price. The best price for complete cover. Easy to understand insurance. Reviewed on: 23rd August 2024

Latest lowest rating:

2

Nationwide insurance the most expensive i received our family home has been with Nationwide building society for many years, around a decade i think, however this year the premium quote nearly doubled ... Read more Reviewed on: 18th November 2024

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About this product

Whether you require buildings insurance, contents insurance or a combination of the two, finding the right insurer can be difficult. At Smart Money People, we want to make this process as quick and easy as possible. We collect Nationwide home insurance reviews to help you decide if it’s the right provider for your needs.

Nationwide works with Royal & Sun Alliance Insurance Ltd to provide home insurance policies. With a variety of additional extras, you can be confident you’re only paying for the cover you need. Nationwide also runs varying offers over time, such as discounts on your premium. Check the Nationwide website to see what offers are available at your time of purchase.

Finding the right provider will depend on your personal needs from a home insurance policy. You may be looking for a vast selection of optional extras in order to build a robust level of cover. On the other hand, you might be searching for the lowest cost premium on the market. Be sure to understand what’s most important to you from a policy before committing to a provider. Read our Nationwide home insurance reviews to decide if Nationwide is the right insurer for you.

Have you had a home insurance policy with Nationwide? Did you opt for buildings insurance, contents insurance, or a combination of both? How simple was the sign-up process? Were you satisfied with the level of cover you received for the cost of your premium? Did you need to make a claim, and if so, how well was it dealt with? Would you renew your policy?

Write a Nationwide home insurance review today. Together, we can help people like you make better decisions.

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Nationwide Home Insurance reviews (77)

3 days and on going no central heating or hot water

3 days and counting, still no central heating and no hot water. 24 hr nationwide home emergency cover. They don't tell you that when you take out a policy. Reviewed on: 27th October 2018

Administration Catastrophe

I've been with the Nationwide for twenty plus years and found them very helpful and understanding in the early days with great on-line banking but things have changed... Last week I visited my local branch with my husband to add him to my current account, which is a 30 minute drive away. The cashier took ages to get the correct form but supported us with completion and checked both the form and our ID before sending off to be actioned. Seven days later, I received my form back in the post advising there was an error and we needed to return to our branch! So I called the Retail Admin Team who finally worked out that the form wasn't dated. Then they advised that I couldn't date and return the form by post but really did need to drive for an hour, 30 minutes there and 30 minutes back to simply drop the form off. After my father passed away, I thought it was best to add my husband to my account for future ease, perhaps this just isn't to be. Reviewed on: 12th September 2018

Good value for money and more than you would expect

I rang Nationwide as I wanted to add some separate items for insurance only to find out it was already included! Reviewed on: 5th September 2018

Good Quality Cover

Good quality high worth insurance Reviewed on: 28th July 2018

No cherry picking

I live in a flood risk area but that does not restrict Nationwide from offering a very competitive quote Reviewed on: 9th June 2018

Home Insurance Review

Had cause to call the emergency number late Sunday afternoon as there was a water leak coming through kitchen ceiling. Given the choice of finding a plumber ourselves or waiting for Nationwide to do so. We were advised this could be 4-6 hours. As it was Sunday decided to let Nationwide sort it out as there was no guarantee we would get anyone any quicker- that was a big mistake. Received a text to say a plumber had been allocated the work and would be in touch. Water still filling buckets overnight and into Monday. Plumber finally arrived Monday AM and carried out repair, only for one of the joints to start leaking within 1/2 hr of job being done. Assessor came out to inspect the damage caused by original leak and advised we get the original plumber out to correct the repair. Back on to Nationwide to be told in a curt manner we had dialed the wrong number. In fact we had not, the correct number was diverting internally, so passed from one person to another. Finally told we could not be connected to the appropriate department, but they would be contacted by email on our behalf and they would phone us. No one called. Phoned the correct number on Thursday, to be told yet again we had dialed the wrong number, until we read it back, and had it confirmed that we had in fact dialed the correct number and there was still a fault with the line. Finally spoke to someone around lunchtime who said they would take personal responsibility for getting a plumber back out to the job. 1900 hrs Thurs 15th March - still waiting, and still dripping. There has been a totally apathetic approach to our problem, the phone manner has generally been abrupt and implied we are in the wrong when calling although when checked with Nationwide we have in fact always dialed the right number. Customer service is very, very poor with no empathy for the situation being experienced. Reviewed on: 15th March 2018

Nationwide Insurance - Stress and Anxiety

We've never had cause to claim on insurance before. We had a new bathroom fitted 8 months prior to a water escape. I called Nationwide and was told to call a plumber get the problem sorted out but not to worry as any damaged caused to access the problem we were covered for. The plumber had to make various holes to get to the problem. 2 Tiles were removed in the bathroom, 2 small holes in my kitchen ceiling and a hole in the landing wall were made. We were asked to get a quote for the repair. We had a builder come in who was Insurance company approved and had authorisation to deal directly with Nationwide and their underwriters UK Insurance. We were told by the builder it was a straight forward claim. We provided video and photographs of the damage as well as receipts. Once the initial claim has been made and you've followed what Nationwide has told you, you are then in the hands of UK INSURANCE. Although they were supposed to be dealing directly with the building company we had many calls from them. The calls were intimidating to say the least. We've been extremely shocked by the way we've been treated. Underhand and very shifty company. The only way forward in the end was for us to take legal action, we were so worn down by now that we just wanted to put the dreadful experience behind us. Reviewed on: 1st November 2017

Quick, efficient service

I had to claim twice with Nationwide home insurance. Both times they were helpful, friendly, swift and made the whole process seamless. Reviewed on: 1st October 2017

Good cover for the price

Very comprehensive cover for a good price so I know I can relax in the knowledge if things go wrong I have help at hand Reviewed on: 28th September 2017

A reliable choice

Nationwide offer a comprehensive package that can be tailored to the individual. Their customer care is fantastic and whilst setting up and modifying my insurance when I moved they were easy to call and willing to help. I would highly recommend. Reviewed on: 19th August 2017

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