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Nationwide: Home insurance reviews

Name: Home insurance
Rating: 2.69 (84 reviews)

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2.43

Based on 84 reviews, last reviewed 13th Feb 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a mortgage and account with Nationwide as wel... I have a mortgage and account with Nationwide as well as home insurance. I choose to renew my home insurance with nationwide each year because the pri... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

Price nearly trebled! House insurance has rocketed from £60 per month to £140 per month!! Made a claim of just over £1,000 but this doesn't justify such a hike. Have foun... Read more Reviewed on: 13th February 2026

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About this product

Nationwide work with Royal & Sun Alliance Insurance Ltd to provide home insurance.

It’s usually cheaper to buy both buildings and contents insurance from Nationwide at the same time, instead of separate policies. There’s no extra charge if you want to pay monthly and you can pay for optional extras to tailor your policy.

Nationwide home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide Home insurance reviews (84)

Best insurance

Nationwide are easy to talk to and will offer any help needed Reviewed on: 8th August 2019

Contents insurance

Took out contents only insurance last year for a reasonable price. Just received a renewal quote which is 47% !!! more than last year. Needless to say I won’t be taking up their ridiculous offer. Reviewed on: 3rd August 2019

good price

good price for extended periods away from home Reviewed on: 30th July 2019

good value

excellent easy on-line form and good discount if you hold bank account with them Reviewed on: 6th July 2019

Awful

I had a radiator pipe leak in January and am still living with bare broken up floors as Nationwide have been so slow and unhelpful. At this moment in time I am still awaiting a start date for repair works! Their policy is to ask you to get quotes for the works and when I did that they offered a cash settlement for less than half the value. I told them to get their contractors to do the work as I couldn't get anyone to do it for the price they offered me and am still waiting!! Dreadful service. Reviewed on: 12th April 2019

Great until you actually have to claim

I've had a horrendouse time claiming for items that were stolen from my house whether or not I had receipts for them. They've been so rude, slow and ultimately hardly want to pay anything. I'm cancelling this immediately afterwards Reviewed on: 1st March 2019

Good value cover

They offer a good level of cover at reasonable rates with discounts fro customers who already have cover with them. The only thing was that due to their change of underwriter this year my renewal quote had garden/outdoor coverage included but for extra fee. As I don't have an garden I had to phone to renew instead of doing it online in order for it to be removed. Customer service is good on the phone. Reviewed on: 9th November 2018

3 days and on going no central heating or hot water

3 days and counting, still no central heating and no hot water. 24 hr nationwide home emergency cover. They don't tell you that when you take out a policy. Reviewed on: 27th October 2018

Administration Catastrophe

I've been with the Nationwide for twenty plus years and found them very helpful and understanding in the early days with great on-line banking but things have changed... Last week I visited my local branch with my husband to add him to my current account, which is a 30 minute drive away. The cashier took ages to get the correct form but supported us with completion and checked both the form and our ID before sending off to be actioned. Seven days later, I received my form back in the post advising there was an error and we needed to return to our branch! So I called the Retail Admin Team who finally worked out that the form wasn't dated. Then they advised that I couldn't date and return the form by post but really did need to drive for an hour, 30 minutes there and 30 minutes back to simply drop the form off. After my father passed away, I thought it was best to add my husband to my account for future ease, perhaps this just isn't to be. Reviewed on: 12th September 2018

Good value for money and more than you would expect

I rang Nationwide as I wanted to add some separate items for insurance only to find out it was already included! Reviewed on: 5th September 2018

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