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Dial Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.5 (10 reviews)

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3.50

Based on 10 reviews, last reviewed 23rd Aug 2023

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

10%

30%

2 star

20%

Latest highest rating:

5

Good value Great value contents insurance I've renewed with them for 5 years now Reviewed on: 23rd August 2023

Latest lowest rating:

1

Dial Direct claim line does not pick calls We have been trying to contact Dial Direct after an accident to arrange recovery. They picked the call on the third day after the accident. We are on ... Read more Reviewed on: 7th February 2023

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About the Home Insurance

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Dial Direct Home Insurance reviews (10)

Good value

Great value contents insurance I've renewed with them for 5 years now Reviewed on: 23rd August 2023

Handled claim quickly and fair price

As a first time home owner, I wasn’t sure who to pick and choose Dial Direct as the price was competitive. I had a mishap with my television and they resolved the issue very quickly, my renewal quote was also quite fair in year two. Found them easy to deal with and friendly! Reviewed on: 22nd August 2023

Dial Direct claim line does not pick calls

We have been trying to contact Dial Direct after an accident to arrange recovery. They picked the call on the third day after the accident. We are on hold for at least 1 hour plus with each dial intermittently throughout the day. We are unable to concentrate because they don’t pick their calls. After the accident , we spent at least two hours waiting for them to pick up the call, we had to call a recovery service to recover the car. They picked the call on Sunday morning and since then we can’t get through to them to discuss the recovery of our car from the service that we used due to their lack of communication.. This is completely unacceptable. Reviewed on: 7th February 2023

I am very disappointed and will do my best to damage their reputation as much as possible in all media sources.

I am very disappointed and will do my best to damage their reputation as much as possible in all media sources. At the renewal, they gave me a 50% higher price without making any claims never. I said I don't agree with the price and they offered me a around 10% discount online to approve. I called them and said that I do not agree and the person at the reception gave me a price a little lower but higher than the previous year. I accepted lower price, but they charged me the price was actually even higher than the one I initially disagreed with. It was Friday evening at around 9pm when I received the SMS, and after 00:01 it had to be renewed. I couldn't get in touch with anyone because they don't work at that time and even on the weekend, I immediately sent an email but I haven't received any answer even up to this moment. I will write reviews wherever possible and as many as possible. Reviewed on: 23rd January 2023

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