Direct Line: Landlord Insurance reviews

Name: Landlord Insurance
Rating: 3.19 (32 reviews)

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3.19

Based on 32 reviews, last reviewed 8th Nov 2022

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

5 star

43%

4 star

13%

3 star

2 star

1 star

41%

Latest highest rating:

5

Wouldn't go with anyone else Have been with them now for over 5 years. Always offer great rates. Reviewed on: 13th August 2022

Latest lowest rating:

1

It doesn't pay to be honest Been with Direct Line Landlord insurance for several years, no complaints, competitive etc. However, we are planning to refurbish 1 of the 2 flats i... Read more Reviewed on: 8th November 2022

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About the Landlord Insurance

Does Direct Line landlord insurance do a good job protecting your property? Read and write our Smart Money People Direct Line landlord insurance reviews and you will help other landlords to find the best landlord insurance policies on the market.

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Direct Line Landlord Insurance reviews (32)

It doesn't pay to be honest

Been with Direct Line Landlord insurance for several years, no complaints, competitive etc. However, we are planning to refurbish 1 of the 2 flats in the property, so trying to do the right thing, I rang to ask whether we needed to let them know the property would be unoccupied for a short while whilst the workmen are in. It's a straightforward job, replaster, rewire, redecoration, new kitchen, bathroom etc. They took details, said they'd call back. An hour later they called to say they'd canceled the policy, refused to insure, said they don't deal in 'High risk' I was left with a tenant in a property with no insurance. Fortunately there are some decent insurers out there and I got sorted immediately. We have used DL for home, car and landlord for several years, i was perfectly happy, but we've never made a claim or asked to change the policy, I guess you only know the measure of them when you do. I will NEVER EVER use them again. Reviewed on: 8th November 2022

False Marketing

Well I have phoned up twice with quotes that they said they would match or beat in their marketing promotion. Absolute rubbish. They ask for details of the competitors quote that I have sent twice by an email I was provided and then it is just ignored. Timewasters and false marketing claims. Reviewed on: 15th October 2022

Appallingly bad service

I spend £500 per year on my Landlord insurance. During the bad storms back in February 2022, a tree blew down on my disabled tenant's back garden and also hit the roof. The damage was substantial roof repairs, tree surgeons the lot, and Direct Line was useless. It took several weeks before they actually listened to my complaints and sent a company to determine the damage and claim. They won't cover the removal of the tree and I'm still waiting on the final payment. Trying to get through to somebody to log the initial claim was a joke, covid or no covid. I pay £500 per year for the landlord insurance on this one and only rental property which I own and I expected a decent service and coverage for that sort of price. I've been with them for a few years now, had my car and my own house insurance with Direct Line, never had a claim, and each year it goes up and up in price. I won't be using Direct line for any of my insurance needs from now on. Reviewed on: 15th September 2022

Wouldn't go with anyone else

Have been with them now for over 5 years. Always offer great rates. Reviewed on: 13th August 2022

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