Doesn’t cover anything and very hard to get hold of or deal with. Have been waiting three weeks for a response on a claim. ...
Read more Doesn’t cover anything and very hard to get hold of or deal with. Have been waiting three weeks for a response on a claim.
Plumbing emergency is a waste of money, they go out, look at it and don’t fix the problem.
No rent guarantee but still charging for it.
Waste of money.
Total waste of time they were not helpful at all when I needed help from them took ages to get back to me still waiting for response now I just need to no if I'm covered by my insurance company
Dont believe what they tell you on...
Read more Dont believe what they tell you on TV!!!!
Dont believe what they tell you on TV! They will try every way not to pay out.
My boiler has broken down, which I ended up with a £1600 bill that Direct Line didnt want to pay, as the water was merky in the boiler! They blamed that on a split Pressure Vessel! So Ive gone back to Towergate Insurance! So pleased I didnt move the rest of my portfolio over to DL!!!
Stay well away!
I have Land Lords Insurance with Direct Line and my tenants had a problem whilst I was away on holiday and so they contacted the local Register Safe Gas plumber that services and repairs the property. The heating system had failed and the plumber had...
Read more I have Land Lords Insurance with Direct Line and my tenants had a problem whilst I was away on holiday and so they contacted the local Register Safe Gas plumber that services and repairs the property. The heating system had failed and the plumber had to locate the problem - the plumbers had to check all the heating pipes for leaks and this meant lifting floors and replacing tanks and equipment a process of elimination - eventually the plumber found that a coil inside a tank had failed - anyway I reported the problem to Direct Line in arriving back and they said to contact them again once the work has been completed. A few weeks later the invoice arrived and I rang Direct Line - their response was that they will pay for any secondary water damage but locating and fixing the leak wasn’t covered. The fact that my tenant managed to quickly locate the local plumber prevented the damage. I asked them about the advert on tv showing Direct Line coming to the rescue of a Landlord was intact he had the upgraded 5 star cover and not the standard cover they had provided to me. So be warned - Read you renewal carefully Direct Line only under certain conditions cover plumbing emergency breakdowns. We won’t be renewing the insurance cover in this or any other properties we have.
David Netherway
Had a landlords policy paying about £140 for buildings only policy , this went up to £166 over 4 years which was reasonable - until 2018 they asked for £876 !!! ( and never made a claim ) ...
Read more Had a landlords policy paying about £140 for buildings only policy , this went up to £166 over 4 years which was reasonable - until 2018 they asked for £876 !!! ( and never made a claim )
Asked to explain their greedy hike ..they replied that the Environmental Agency were to blame as they had now put the property in the risk of flood catergory !
Did they have the honesty , courtesy or balls to tell me this in any correspondence before the renewal ??? No flipping chance - Be warned !! ( this case is ongoing )
I bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I...
Read moreI bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I nominated my "agent" to deal with matters on my behalf. Direct Line Legal are a firm called "DWF" based at Bristol; they have repeatedly failed to keep me or my agents informed of what is happening. Because my tenant is in the property but not paying me any money, this is resulting in considerable financial hardship not to mention worry and anxiety for myself! AVOID this firm if you feel you should be kept informed at the very least; and want everything to proceed at acceptable speed. NOT RECOMMENDED FOR LANDLORDS!
find the smallest excuse not to honour a claim, keep well away from this company
Great value insurance at competitive prices with all my policys in one place.
Provides a good insurance package and was very affordable compared to others
U.K. Call centres, freephone, good communication and friendly staff. Insurance quotes in general need to stop going up year on year by 10/15 pounds but, at least this company doesn't take forever to haggle and this is why I use them for most of my...
Read moreU.K. Call centres, freephone, good communication and friendly staff. Insurance quotes in general need to stop going up year on year by 10/15 pounds but, at least this company doesn't take forever to haggle and this is why I use them for most of my insurance needs at this present time.
Competitive cover from a brand leader that gets what landlords need.
Good price from a trusted name. Have only had one small claim a few months ago and it was handled better than I expected to be honest.
I've always found Direct Line to be informative and helpful
Although the premium wasn't the lowest and I had to have a guarantee to beat completed, the cover is really good, and I feel reassured as a landlord that if something went wrong I will be covered
I've had a very pleasant experience with Direct Line when taking out landlord coverage. The price was very competitive and I've experienced excellent customer service when calling their call centres.
Very easy to deal with this company cover appropriate for my purposes and reasonable cost
Not needed to claim but great price for the coverage & peace of mind
Found the first years quote quite reasonable then on the first renewal the price rose by 5 to 6 times the original premium.
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