Direct Line Landlord Insurance Reviews

Neither I nor my agent kept informed!

I bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I...

I bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I nominated my "agent" to deal with matters on my behalf. Direct Line Legal are a firm called "DWF" based at Bristol; they have repeatedly failed to keep me or my agents informed of what is happening. Because my tenant is in the property but not paying me any money, this is resulting in considerable financial hardship not to mention worry and anxiety for myself! AVOID this firm if you feel you should be kept informed at the very least; and want everything to proceed at acceptable speed. NOT RECOMMENDED FOR LANDLORDS!

Sue Wakley-StoyleLevel 1

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they are cowboys

find the smallest excuse not to honour a claim, keep well away from this company

dillyLevel 1

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Competitive, quality insurance

Great value insurance at competitive prices with all my policys in one place.

Michael StruttLevel 1

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Good

Good telephone service and simple to understand features.

JonathonLevel 1

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Gives me what I need as a landlord

Provides a good insurance package and was very affordable compared to others

Nicholas JarrettLevel 1

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Straight forward contact and product

U.K. Call centres, freephone, good communication and friendly staff. Insurance quotes in general need to stop going up year on year by 10/15 pounds but, at least this company doesn't take forever to haggle and this is why I use them for most of my...

U.K. Call centres, freephone, good communication and friendly staff. Insurance quotes in general need to stop going up year on year by 10/15 pounds but, at least this company doesn't take forever to haggle and this is why I use them for most of my insurance needs at this present time.

Andy McCrinkLevel 1

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Competitive

Competitive cover from a brand leader that gets what landlords need.

AnnaLevel 1

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Good price

Good price from a trusted name. Have only had one small claim a few months ago and it was handled better than I expected to be honest.

GeorgeLevel 1

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Great claims service

I've always found Direct Line to be informative and helpful

Eva BennettLevel 1

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Decent cover

Although the premium wasn't the lowest and I had to have a guarantee to beat completed, the cover is really good, and I feel reassured as a landlord that if something went wrong I will be covered

Joseph O'ConnorLevel 1

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Excellent price and service

I've had a very pleasant experience with Direct Line when taking out landlord coverage. The price was very competitive and I've experienced excellent customer service when calling their call centres.

Gareth HingstonLevel 1

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Easy to deal with good cover right price

Very easy to deal with this company cover appropriate for my purposes and reasonable cost

Dawn powickLevel 1

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Great Price & Service

Not needed to claim but great price for the coverage & peace of mind

Sandy GoughLevel 1

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Cheap first year then massive price increase in second year.

Found the first years quote quite reasonable then on the first renewal the price rose by 5 to 6 times the original premium.

John BullockLevel 1

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Excellent value

Easy and convenient and Great Prices for Landlords

Sylvia GillLevel 1

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Good value

I was paying double for buildings only insurance than I was quoted by Direct line for buildings, legal and rent guarantee.

Susan EllinsLevel 1

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Excellent Service

I recently purchased Direct Line Landlord Insurance and the level of customer service was excellent. They answered all questions I had, called me back when they said they would, allowed me to purchase online after getting a quote to enable me to get...

I recently purchased Direct Line Landlord Insurance and the level of customer service was excellent. They answered all questions I had, called me back when they said they would, allowed me to purchase online after getting a quote to enable me to get cashback, and best of all, price matched the quote I'd had from a cheaper and much lesser known insurer. I have read the policy thoroughly and appears to be fully comprehensive and I feel safe in the knowledge that we have purchased this product.

Nicola LLevel 1

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CheekyCharges Campaigner

Easy to apply and had the product I needed

Susan D LawLevel 1

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