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RBS: Home Insurance reviews

Name: Home Insurance
Rating: 2.8 (10 reviews)

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2.89

Based on 10 reviews, last reviewed 26th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

10%

40%

Latest highest rating:

4

Attentive and Friendly Every year I get a call about renewing my home insurance to make sure it is up to date and the best deal they can offer. Reviewed on: 26th February 2025

Latest lowest rating:

2

Terrible customer service I have been a loyal customer of rbs for over 20 years, I have never once made a claim, Unfortunately my perimeter wall was damaged and because it ... Read more Reviewed on: 31st October 2023

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About this product

RBS home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did RBS handle your home insurance claim? Our RBS home insurance reviews can help you to find out this and much more. Have you ever had a policy with RBS? You can tell us about it by writing your own review below.

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RBS Home Insurance reviews (10)

Attentive and Friendly

Every year I get a call about renewing my home insurance to make sure it is up to date and the best deal they can offer. Reviewed on: 26th February 2025

Renter's insurance through RBS is highly recommended.

Renter's insurance through RBS is very reasonable and my premium only goes up very slightly each year. Renewal is effortless and the policy documentation is clear, understandable and concise. I would highly recommend RBS for renter's insurance. Reviewed on: 4th September 2024

Average service overall , but can visit branches

Average service overall , but can visit branches Reviewed on: 9th January 2024

Terrible customer service

I have been a loyal customer of rbs for over 20 years, I have never once made a claim, Unfortunately my perimeter wall was damaged and because it was a police matter I was advised to lodge a claim.BIG MISTAKE I have had no help whatsoever, at one time I was assured my claim was being investigated and I would be updated daily nothing. All I can state is thank god it was an outside wall damaged and not any internal parts of my house. RBS seem happy to increase my policy cost each year but are doing everything in their power to be unhelpful. My recommendation is not to have them cover your policy , Reviewed on: 31st October 2023

Home Insurance Hike.

This month RBS have taken £14 more for my house insurance. I have been loyal for over 20 years and this is their way of saying thanks. Well RBS, I shall begin looking for another bank to change to and close both my accounts with you. Thanks for nothing RBS. Reviewed on: 13th September 2023

TERRIBLE IF YOU NEED TO SPEAK TO ANYONE!

Elderly mum needed to renew home insurance premium. Felt she must be mistaken when she told me she tried THREE times and was left on music hold promising to answer her call for 50 MINUTES each time. So I tried. She was right. 50 minutes only to be disconnected without speaking to anyone. Dear oh Dear. Her business will go elsewhere. She will NEVER use RBS again. How do they stay in business? She wanted to pay them money! This is the norm after the pandemic. Nobody answers the phone anymore! Possibly all 'WORKING' at home watching TV or putting on the kettle? Reviewed on: 27th June 2023

Elite Home Insurance

Notice of renewal received. Premium increased by 31.5 per cent. Never made a claim in my life and cover exactly same as previous year . No specific reason for such a large increase offered by RBS staff. Rip off merchants in such economic climate and no consideration for loyal customers. Reviewed on: 12th December 2022

rbs home insurance

great price with easy to read break down of cover. Reviewed on: 9th August 2017

Great service and products

Never had any issues with my service always get a great service. Reviewed on: 2nd August 2017

Couldn't even get a quote

Was on the phone for over and hour waiting for my call to be answered Reviewed on: 26th September 2016

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