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Prudential: Home Insurance reviews

Name: Home Insurance
Rating: 2.43 (14 reviews)

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2.58

Based on 14 reviews, last reviewed 13th Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

4 star

14%

2 star

57%

Latest highest rating:

5

A very good home insurance company. A very good home insurance company,ive been with them for 30+years. Reviewed on: 13th August 2025

Latest lowest rating:

1

NEVER EVER BUY PRUDENTIAL HOME INSURANCE!!! THEY REQUIRED ME TO REMOVE TREE DEBRIS FROM MY ROOF-I SPENT MORE THAN $3200 to do so and to prevent cancellation of policy-instead because policy writ... Read more Reviewed on: 5th September 2024

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About this product

Prudential no longer offers independent home insurance policies and instead provides home insurance through Churchill. You can find Churchill home insurance reviews by searching for 'Churchill' on our site.

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Prudential Home Insurance reviews (14)

A very good home insurance company.

A very good home insurance company,ive been with them for 30+years. Reviewed on: 13th August 2025

NEVER EVER BUY PRUDENTIAL HOME INSURANCE!!!

THEY REQUIRED ME TO REMOVE TREE DEBRIS FROM MY ROOF-I SPENT MORE THAN $3200 to do so and to prevent cancellation of policy-instead because policy written in my husband's name they cancelled anyway!All of my neighbors have tree debris on their roof since I live in a natural district and none of their companies required this-so sorry I did not immediately cancel when they demanded this Reviewed on: 5th September 2024

Prudential has been around for years and are very ex...

Prudential has been around for years and are very experienced. Reviewed on: 4th September 2024

I just was told my claim for storm damage on my roof...

I just was told my claim for storm damage on my roof from storm Isha and consecutive strong winds would not be taken. The assessor came and looked at the two tiles and made some sorry excuse about cement erosion .I have been with them for years,do not KNOW WHY I AM PAYING MY INSURANCE . Reviewed on: 12th February 2024

UTTER GARBAGE

If I could give a minus amount I would !!! I'll advise anyone else not to take out a buildings and contents insurance policy with them as I'd been with them for almost 20 years and when I needed them most they said I wasn't covered by there wording so my advice is to anyone stay away from them !!!! THERE UTTER GARBAGE Reviewed on: 4th October 2023

Let down after 40 years

My Home contents insurance was due for renewal in May 2023 so I contacted the Pru to increase my cover from £50k to £100k. No problem said the rep it will cost you £5 a year extra to increase your cover. My documents came today and on reading through I noticed a subtle change in the cover requirements being I had to have a home alarm connected to an alarm company. No mention of this during my phone call so today I have been forced to go back to my original cover or face a bill to update my house alarm to an expensive monitored system. I am left feeling ripped off and disappointed that my 40 years plus loyalty counts for nothing. Reviewed on: 4th May 2023

Home & Contents 2023/2024 insurance latest quote has risen by 45% !! for us - long standing customers

Last deal which even then 3 years ago seemed high was £421.70 p.a. OUR LATEST INCREASE FOR A 3 YEAR FIXED PRICE DEAL HAS RISEN TO A STAGGERING £611.80 P.A. WHICH IS A 45% INCREASE - EVEN THOUGH INFLATION IS SAID TO DROP TO 3% LATER IN 2023.... In addition to this we have been very loyal ( some say stupid) customers for tens of years) This is totally unacceptable when other companies have quoted around the £300 mark. In America this would be a classic case of PRICE GOUGING with the logical result of massive loss of volume. NOTE WELL & ACT ACCORDINGLY.! Reviewed on: 26th March 2023

Pension

Papers and documents lost related to the pension worst ever quoted company Ive dealt with regard to customer service.Letters which conflict documents that have actually been finessed altered changed delays to pension commencement inability to pay on due date.put simply the numbers dont add up wouldnt be surprised that at a future date we find out it was all just an illusion Reviewed on: 13th July 2022

reap off, scum

you will have to pay a processing fee of 50+ on top of the tax, if you want to close your account, i won't advice anyone to select them, i think that is being too greedy, how can you over charge someone that much, just open a saving account from your bank and keep your money there, don't waste it in here, coz they will reap you off, am glad i closed my account Reviewed on: 23rd June 2022

Very likely

Excellent customer service and product Reviewed on: 1st October 2017

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