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Dave Butler

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Review of the Prudential, Home Insurance:

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Let down after 40 years

My Home contents insurance was due for renewal in May 2023 so I contacted the Pru to increase my cover from £50k to £100k. No problem said the rep it will cost you £5 a year extra to increase your cover. My documents came today and on reading through I noticed a subtle change in the cover requirements being I had to have a home alarm connected to an alarm company. No mention of this during my phone call so today I have been forced to go back to my original cover or face a bill to update my house alarm to an expensive monitored system. I am left feeling ripped off and disappointed that my 40 years plus loyalty counts for nothing. Reviewed on: 4th May 2023

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