I am extremely disappointed with my experience dealing with Prudential. I was originally advised that my bereavement claim would take around 4–6 weeks to process,... I am extremely disappointed with my experience dealing with Prudential. I was originally advised that my bereavement claim would take around 4–6 weeks to process, however I am now well beyond that timeframe with no resolution in sight. Throughout this process I have repeatedly been told there are “issues on their end” causing delays, yet I am given no meaningful updates or clear explanation of what those issues actually are. Communication has been poor and inconsistent, and I often feel as though I am being passed from one vague answer to another with no real progress being made. The level of service has been shockingly poor. The agents I have spoken to seem disorganised and ill-informed, at times not even understanding basic details of the claim. On one occasion during a live chat regarding a bereavement claim, I was even asked if the deceased policy holder was “speaking” to them, which was deeply upsetting and completely inappropriate given the nature of the situation. Overall, the handling of my claim has been incompetent and distressing. I have had to raise three separate complaints due to the ongoing issues and lack of proper service. At a time when sensitivity and efficiency should be expected, Prudential has fallen far short on both. I would strongly advise others to consider this level of service before choosing to deal with them. Read more Read less

I have found it impossible to get my money back. We are 12 weeks in, and no closer to them being able to provide me... I have found it impossible to get my money back. We are 12 weeks in, and no closer to them being able to provide me money from my bond. They do not reply, they contradict themselves, they make up reasons not to return money and their systems for uploading documents don't work. I have had to chase at every turn, jump through hoops that are not needed and now we are back at the beginning. We are about to raise a FOS complaint. Read more Read less

Found very informative and been with them for nearly 10 yrs

Started a saving plan in 1994,it as gone up about 5 fold.

took premiums then said not covered also primums were low then after 6 moths started going up did not earn enough to cover ins cost then had accident was not covered

I’m retired and been trying to claim my pension for about 3 months. Keep get no where with pru. Nobody reply’s to emails. Phone them... I’m retired and been trying to claim my pension for about 3 months. Keep get no where with pru. Nobody reply’s to emails. Phone them and put on hold for ages. When someone does speek they say I need to get a letter of authority from my ex employer. I have sent this letter 6times but still getting no where Read more Read less

A very good home insurance company,ive been with them for 30+years.

DO NOT INVEST YOUR MONEY IN THIS COMPANY IF YOU WANT TO SEE IT AGAIN Here is my experience and the review I have left... DO NOT INVEST YOUR MONEY IN THIS COMPANY IF YOU WANT TO SEE IT AGAIN Here is my experience and the review I have left online in numerous sites.... Well where do I begin! Like the previous writer if I could give less than 1 star I would! Iv'e held a private pension policy with the Pru since 1985 and I wanted to cash it in 4 yrs ago. Im now 69 and I could have cashed it when I was 55 but chose to keep paying into it. If I'd have known then what I would have to go through to access my own funds I would have never invested with these guys in the first place. My father swore by the Pru but he would be turning in his grave at the treatment I have endured over the last 4 years. Started trying to access my funds in 2021. I must add that I'm now living in Australia. I spent hours and hours on the phone with various staff being passed down a long line of people who "couldn't deal with my situation" (not sure what they're being payed to do here) only to be cut off after a 2hr plus phone call with no results. This happened on numerous occasions to the point where I really didn't want to have any dealings with them, so I decided instead of drawing an annuity which would have tied me to them, I would withdraw my entire funds and put them in an Australian superfund. This caused even more hassle for me, as I was told I personally couldn't access my full fund and would have to employ a financial advisor to do so. After many official complaints from myself and my financial advisor on my behalf and almost 4 years later I finally have my funds over in Australia and out of Prudentials hands. I cannot begin to describe the worry, stress & anxiety plus financial burden this company has caused me. No pensioner should have to go through this amount of stress at this time in life. I'm convinced that they hope that you will just give up trying to access your money. They are absolutely appalling as a company for investing your money in and my advice is to never ever consider using Prudential UK if you value your savings. Good luck everyone out there struggling in this situation Read more Read less

Well where do I begin! Like the previous writer if I could give less than 1 star I would! Iv'e held a private pension policy... Well where do I begin! Like the previous writer if I could give less than 1 star I would! Iv'e held a private pension policy with the Pru since 1985 and I wanted to cash it in 4 yrs ago. Im now 69 and I could have cashed it when I was 55 but chose to keep paying into it. If I'd have known then what I would have to go through to access my own funds I would have never invested with these guys in the first place. My father swore by the Pru but he would be turning in his grave at the treatment I have endured over the last 4 years. Started trying to access my funds in 2021. I must add that I'm now living in Australia. I spent hours and hours on the phone with various staff being passed down a long line of people who "couldn't deal with my situation" (not sure what they're being payed to do here) only to be cut off after a 2hr plus phone call with no results. This happened on numerous occasions to the point where I really didn't want to have any dealings with them, so I decided instead of drawing an annuity which would have tied me to them, I would withdraw my entire funds and put them in an Australian superfund. This caused even more hassle for me, as I was told I personally couldn't access my full fund and would have to employ a financial advisor to do so. After many official complaints from myself and my financial advisor on my behalf and almost 4 years later I finally have my funds over in Australia and out of Prudentials hands. I cannot begin to describe the worry, stress & anxiety plus financial burden this company has caused me. No pensioner should have to go through this amount of stress at this time in life. I'm convinced that they hope that you will just give up trying to access your money. They are absolutely appalling as a company for investing your money in and my advice is to never ever consider using Prudential UK if you value your savings. Good luck everyone out there struggling in this situation . Read more Read less