Elderly mum needed to renew home insurance premium. Felt she must be mistaken when she told me she tried THREE times and was left on music hold promising to answer her call for 50 MINUTES each time. So I tried. She was right. 50 minutes only to be disconnected without speaking to anyone. Dear oh Dear. Her business will go elsewhere. She will NEVER use RBS again. How do they stay in business? She wanted to pay them money! This is the norm after the pandemic. Nobody answers the phone anymore! Possibly all 'WORKING' at home watching TV or putting on the kettle?
Reviewed on: 27th June 2023
