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Direct Line: Landlord Insurance reviews

Name: Landlord Insurance
Rating: 3.85 (43 reviews)

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3.85

Based on 43 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

16%

2 star

42%

Latest highest rating:

5

No hassle, no issues We have never had any issues with them. They always answer the phone, with hardly any waiting time, they are courteous and polite and competent. They ... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

Direct Line promise 4 hours I waited 72 hours I was persuaded to take out a landlord home emergency insurance by a Direct Line Insurance advertisement on the radio promising a qualified engineer a... Read more Reviewed on: 8th October 2024

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About this product

Does Direct Line landlord insurance do a good job protecting your property? Read and write our Smart Money People Direct Line landlord insurance reviews and you will help other landlords to find the best landlord insurance policies on the market.

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Direct Line Landlord Insurance reviews (43)

Awful exsperince

Total waste of time they were not helpful at all when I needed help from them took ages to get back to me still waiting for response now I just need to no if I'm covered by my insurance company Reviewed on: 29th July 2020

Great service and good product

Direct Line have very comprehensive cover elf or landlords. My premium changes very little each year but the staff are friendly and professional Reviewed on: 11th July 2020

Dont believe what they tell you on TV!!!!

Dont believe what they tell you on TV!!!! Dont believe what they tell you on TV! They will try every way not to pay out. My boiler has broken down, which I ended up with a £1600 bill that Direct Line didnt want to pay, as the water was merky in the boiler! They blamed that on a split Pressure Vessel! So Ive gone back to Towergate Insurance! So pleased I didnt move the rest of my portfolio over to DL!!! Stay well away! Reviewed on: 1st May 2020

Read The Small Print Carefully - Buyer Beware

I have Land Lords Insurance with Direct Line and my tenants had a problem whilst I was away on holiday and so they contacted the local Register Safe Gas plumber that services and repairs the property. The heating system had failed and the plumber had to locate the problem - the plumbers had to check all the heating pipes for leaks and this meant lifting floors and replacing tanks and equipment a process of elimination - eventually the plumber found that a coil inside a tank had failed - anyway I reported the problem to Direct Line in arriving back and they said to contact them again once the work has been completed. A few weeks later the invoice arrived and I rang Direct Line - their response was that they will pay for any secondary water damage but locating and fixing the leak wasn’t covered. The fact that my tenant managed to quickly locate the local plumber prevented the damage. I asked them about the advert on tv showing Direct Line coming to the rescue of a Landlord was intact he had the upgraded 5 star cover and not the standard cover they had provided to me. So be warned - Read you renewal carefully Direct Line only under certain conditions cover plumbing emergency breakdowns. We won’t be renewing the insurance cover in this or any other properties we have. David Netherway Reviewed on: 25th November 2019

Reasonable premiums for 4 yrs ..now a 430 % increase - don't stay with these rogues !!

Had a landlords policy paying about £140 for buildings only policy , this went up to £166 over 4 years which was reasonable - until 2018 they asked for £876 !!! ( and never made a claim ) Asked to explain their greedy hike ..they replied that the Environmental Agency were to blame as they had now put the property in the risk of flood catergory ! Did they have the honesty , courtesy or balls to tell me this in any correspondence before the renewal ??? No flipping chance - Be warned !! ( this case is ongoing ) Reviewed on: 20th December 2018

Neither I nor my agent kept informed!

I bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I nominated my "agent" to deal with matters on my behalf. Direct Line Legal are a firm called "DWF" based at Bristol; they have repeatedly failed to keep me or my agents informed of what is happening. Because my tenant is in the property but not paying me any money, this is resulting in considerable financial hardship not to mention worry and anxiety for myself! AVOID this firm if you feel you should be kept informed at the very least; and want everything to proceed at acceptable speed. NOT RECOMMENDED FOR LANDLORDS! Reviewed on: 5th September 2018

they are cowboys

find the smallest excuse not to honour a claim, keep well away from this company Reviewed on: 6th April 2018

Competitive, quality insurance

Great value insurance at competitive prices with all my policys in one place. Reviewed on: 2nd October 2017

Good

Good telephone service and simple to understand features. Reviewed on: 30th September 2017

Gives me what I need as a landlord

Provides a good insurance package and was very affordable compared to others Reviewed on: 29th September 2017

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Direct Line: Landlord Insurance reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Direct Line: Landlord Insurance now

Direct Line Landlord Insurance reviews (43)

Awful exsperince

Great service and good product

Dont believe what they tell you on TV!!!!

Read The Small Print Carefully - Buyer Beware

Reasonable premiums for 4 yrs ..now a 430 % increase - don't stay with these rogues !!

Neither I nor my agent kept informed!

they are cowboys

Competitive, quality insurance

Good

Gives me what I need as a landlord

Review Direct Line: Landlord Insurance now

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