Direct Line home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Direct Line handle your home insurance claim? Our Direct Line home insurance reviews can help you to find out...
Read Full DescriptionDirect Line home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Direct Line handle your home insurance claim? Our Direct Line home insurance reviews can help you to find out this and much more. Have you ever had a policy with Direct Line? You can tell us about it by writing your own review below.
Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great.
Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof...
Read moreWill never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof being incorrectly built. I sought independent advice that said they were wrong, at which point the reason changed to 'lack of maintenance'. This is a company that will squirm and lie at every opportunity to avoid paying out on a legitimate claim. In any other walk of life they would be considered fraudsters, but because they had offered me a token amount (I think it was £50) for the claims about the incorrect build by the person who visited I was unable to pursue a claim with the Ombudsman (who seemed to be looking for a reason not to look at it). Lesson learnt - if a company offers you a gesture don't accept it until they have full resolved your claim.
Directline has never failed me .....it has been an eleven year journey so far ....so far so good
My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year...
Read moreMy experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year (after over a year no claims) the price really leapt up so I had to move to another provider.
We have had Direct Line home insurance for a few years now. We had to claim one year when there was a terrible storm and the roof tiles were blown off the house. They responded very quickly and paid out without any trouble.
Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be...
Read moreRefused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be fraud, but apparently it's ok because it's an insurance company.
Brilliant service and a great product. We’ve just purchased our first home and they’ve been so helpful sorting our buildings and contents insurance.
Not positive..... Water damage.... Yes they will eventually send someone out to stop the leak. But as for repairing the damage.... That's a no. Go in our case... Most unhelpful peeps on the other end of the phone...
Quoted a price - I saved it, and their system lost it. Re-quoted exactly the same data - 20% more expensive. Rang the up to be told that happens all the time. If you can't trust them to quote properly, what chance of getting a claim dealt with?
I insured my flat through Direct Line. It was cheap and easy. Best of all, the cover and service was thorough.
great and easy to claim with - customer service is great. never had any problems
Lots of additional perks offered that you can’t get with standard insurance elsewhere
I broke my iPad and tried to claim but was told I had a £200 excess to pay. I wasn’t aware of this and luckily managed to fix it without them for £40. I think excesses should be made more obvious when purchasing insurance.
A good company with some great insurance products at a decent price.
Having being in the business in the past. This company has all the requirements for me. Everything been smooth and clear to understand
Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved.
Supportive and responsive claims team, made the issue far less stressful.
Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service!
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