Direct Line Home Insurance Reviews

Reliable and innovative

A good company with some great insurance products at a decent price.

Eliza WilderLevel 1

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Good choice of cover

Having being in the business in the past. This company has all the requirements for me. Everything been smooth and clear to understand

Gordon WhartonLevel 1

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Home emergency cover

Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved.

Lorraine CrawfordLevel 1

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Great service

Supportive and responsive claims team, made the issue far less stressful.

Barry NorthingLevel 1

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Appalling service

Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service!

Jacob RichardsLevel 1

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Fairly Cheap But Good Cover and Streight

Reasonbly cheap. The one time I claimed the were very strieght forward, no quiblles, even helpful.

Andy HayesLevel 1

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Easy to deal with

Quick and easy to deal with and no quibbling

AnnaLevel 1

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Better Than Most

i'm not going to overly sing their praises because their premiums are higher than most, but I stay with them due to the better turn over time of receiving money when I have had to make a claim,.

AVL90Level 1

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Hugely dissappinting

I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. D...

I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. Disappointing.

KarenGLevel 1

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good in a crisis

Really helpful and quick when it came to repairing the burst sewer waste in the upstairs bathroom, came out within the hour . Plus they are really quite competitively priced

Cat HoldcraftLevel 1

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Brilliant service & value for money

Excellent customer service and value for money.

freyaLevel 1

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No Hassle

Easy to deal with competitive prices

AnnonLevel 1

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Feel Safe

Quick and easy to sort - less pressure in a difficult situation

Georgina JacobsLevel 1

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Does your insurance company do that

Discovered a small leak that could be coming from a sink WC or one of 2 showers. Contacted direct line (to whom I pay almost £900 a year) and their advice employ a builder have him put 4 holes in the walls and the hole that relates to the leak they ...

Discovered a small leak that could be coming from a sink WC or one of 2 showers. Contacted direct line (to whom I pay almost £900 a year) and their advice employ a builder have him put 4 holes in the walls and the hole that relates to the leak they will fix, the rest I have to pay for.

Thought as my insurer if I had an issue they would step in and fix it but apparently not.

Be aware. Not cheap but not good either.

AlanLevel 1

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Avoid this company

Within the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay mo...

Within the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay more - they say NFU Mutual are good but whatever you do, no matter how good their quote appears, avoid DL like the plague. Obstructive, labrythine and downright horrible is how I’d describe my overall experience with this company. Insure with anyone but not these.

Direct(ly) DisappointedLevel 1

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Avoid this company

Within the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay mo...

Within the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay more - they say NFU Mutual are good but whatever you do, no matter how good their quote appears, avoid DL like the plague. Obstructive, labrythine and downright horrible is how I’d describe my overall experience with this company. Insure with anyone but not these.

Direct(ly) DisappointedLevel 1

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A bunch legalised con-artsists

Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal...

Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal qualifications to make a judgement) they engaged stated that this was due to poor maintenance by the owner ... on an 8 year old house that I had a recent surveyors report for that highlighted no issues .... In the end their patronising, sanctimonious, accusational passive-aggressive staff insinuated that I was making a false claim despite me submitting BBC reports of the storm and data from the weather station in my garden. How can you make a false claim on the roof of a 3 story house that is only accessible with scaffolding? I the end I did what I would advise any customer to do: withdrew my business from this bunch of greedy, self-serving leagalised con-artist scum. In short: AVOID

StaralfurStormurLevel 2

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OK most of the time!

I've had problems getting through to them to make an amendment to my policy. When Direct Line eventually answered it took 4 further phone calls to actually get them to complete the change... but they were the cheapest!

Martin HuntbachLevel 1

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A company you can trust

Easy to understand what's covered and good customer service

Kendra florence Level 1

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Best Insurere

I've been with them for over 25 years and they provide consistently good service and prices. Staff really helpful and friendly.

Joan HayLevel 1

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