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23rd September 2018
Reliable and innovative
A good company with some great insurance products at a decent price.
Your Home Insurance Reviews (75)
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23rd September 2018
Good choice of cover
Having being in the business in the past. This company has all the requirements for me. Everything been smooth and clear to understand
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21st September 2018
Home emergency cover
Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved.
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19th September 2018
Great service
Supportive and responsive claims team, made the issue far less stressful.
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14th September 2018
Appalling service
Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service!
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9th September 2018
Fairly Cheap But Good Cover and Streight
Reasonbly cheap. The one time I claimed the were very strieght forward, no quiblles, even helpful.
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5th September 2018
Better Than Most
i'm not going to overly sing their praises because their premiums are higher than most, but I stay with them due to the better turn over time of receiving money when I have had to make a claim,.
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2nd September 2018
Hugely dissappinting
I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. D...
Read moreI thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. Disappointing.
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2nd September 2018
good in a crisis
Really helpful and quick when it came to repairing the burst sewer waste in the upstairs bathroom, came out within the hour . Plus they are really quite competitively priced
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13th August 2018
Brilliant service & value for money
Excellent customer service and value for money.
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3rd July 2018
Does your insurance company do that
Discovered a small leak that could be coming from a sink WC or one of 2 showers. Contacted direct line (to whom I pay almost £900 a year) and their advice employ a builder have him put 4 holes in the walls and the hole that relates to the leak they ...
Read more Discovered a small leak that could be coming from a sink WC or one of 2 showers. Contacted direct line (to whom I pay almost £900 a year) and their advice employ a builder have him put 4 holes in the walls and the hole that relates to the leak they will fix, the rest I have to pay for.
Thought as my insurer if I had an issue they would step in and fix it but apparently not.
Be aware. Not cheap but not good either.
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13th April 2018
Avoid this company
Within the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay mo...
Read moreWithin the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay more - they say NFU Mutual are good but whatever you do, no matter how good their quote appears, avoid DL like the plague. Obstructive, labrythine and downright horrible is how I’d describe my overall experience with this company. Insure with anyone but not these.
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13th April 2018
Avoid this company
Within the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay mo...
Read moreWithin the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay more - they say NFU Mutual are good but whatever you do, no matter how good their quote appears, avoid DL like the plague. Obstructive, labrythine and downright horrible is how I’d describe my overall experience with this company. Insure with anyone but not these.
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30th September 2017
A bunch legalised con-artsists
Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal...
Read moreHad been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal qualifications to make a judgement) they engaged stated that this was due to poor maintenance by the owner ... on an 8 year old house that I had a recent surveyors report for that highlighted no issues .... In the end their patronising, sanctimonious, accusational passive-aggressive staff insinuated that I was making a false claim despite me submitting BBC reports of the storm and data from the weather station in my garden. How can you make a false claim on the roof of a 3 story house that is only accessible with scaffolding? I the end I did what I would advise any customer to do: withdrew my business from this bunch of greedy, self-serving leagalised con-artist scum. In short: AVOID
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30th September 2017
OK most of the time!
I've had problems getting through to them to make an amendment to my policy. When Direct Line eventually answered it took 4 further phone calls to actually get them to complete the change... but they were the cheapest!
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27th September 2017
A company you can trust
Easy to understand what's covered and good customer service
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27th September 2017
Best Insurere
I've been with them for over 25 years and they provide consistently good service and prices. Staff really helpful and friendly.
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