Direct Line Home Insurance Reviews

Direct Quality from Directline

Directline has never failed me .....it has been an eleven year journey so far ....so far so good

Joseph EdenLevel 1

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Quick and easy claim handling

My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year...

My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year (after over a year no claims) the price really leapt up so I had to move to another provider.

KASLevel 1

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Good Value Product

Fast, efficient service from Direct Line

NavioLevel 1

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Great cover for the price!

We have had Direct Line home insurance for a few years now. We had to claim one year when there was a terrible storm and the roof tiles were blown off the house. They responded very quickly and paid out without any trouble.

Caroline HunterLevel 1

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Avoid this company

Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be...

Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be fraud, but apparently it's ok because it's an insurance company.

StaralfurStormurLevel 2

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Fantastic

Brilliant service and a great product. We’ve just purchased our first home and they’ve been so helpful sorting our buildings and contents insurance.

Sophie RobertsLevel 1

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Read the small print

Not positive..... Water damage.... Yes they will eventually send someone out to stop the leak. But as for repairing the damage.... That's a no. Go in our case... Most unhelpful peeps on the other end of the phone...

Jennifer HullLevel 1

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Not reliable

Quoted a price - I saved it, and their system lost it. Re-quoted exactly the same data - 20% more expensive. Rang the up to be told that happens all the time. If you can't trust them to quote properly, what chance of getting a claim dealt with?

StanexLevel 1

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Competitive and thorough

I insured my flat through Direct Line. It was cheap and easy. Best of all, the cover and service was thorough.

Robert Ross Level 1

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great

great and easy to claim with - customer service is great. never had any problems

katy berwickLevel 1

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Good value

Good value policy and good customer service

Robert McDonald Level 1

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Dependable

Lots of additional perks offered that you can’t get with standard insurance elsewhere

Laura DavisLevel 1

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Does the job but excesses should be made clear

I broke my iPad and tried to claim but was told I had a £200 excess to pay. I wasn’t aware of this and luckily managed to fix it without them for £40. I think excesses should be made more obvious when purchasing insurance.

Miles ClarkLevel 1

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Reliable and innovative

A good company with some great insurance products at a decent price.

Eliza WilderLevel 1

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Good choice of cover

Having being in the business in the past. This company has all the requirements for me. Everything been smooth and clear to understand

Gordon WhartonLevel 1

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Home emergency cover

Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved.

Lorraine CrawfordLevel 2

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Great service

Supportive and responsive claims team, made the issue far less stressful.

Barry NorthingLevel 1

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Appalling service

Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service!

Jacob RichardsLevel 1

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Fairly Cheap But Good Cover and Streight

Reasonbly cheap. The one time I claimed the were very strieght forward, no quiblles, even helpful.

Andy HayesLevel 1

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Easy to deal with

Quick and easy to deal with and no quibbling

AnnaLevel 1

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