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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.79 (136 reviews)

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3.75

Based on 136 reviews, last reviewed 28th Sep 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (136)

Home emergency reported Friday lunchtime.

Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, supposed preferential. No show, when I phoned at 1.15 pm told engineer had another call to make in Dundee first and would then be with us. Table booked for a 40th Birthday for 4.00pm so could not accept any further delay and they stated that an engineer would be with me between 9.00 am and 12.00. No show again and after speaking to both Direct Line and CET staff, I have been told that my appointment has now been extended to 5.00 pm today. Direct line claim plumber will be with you within 3 hours. A long 3 hours with no heating or hot water from Friday to today. Ask yourself, is this the Company to count on in an emergency. Reviewed on: 28th September 2025

Efficient service

We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Direct line reliable insurance

Willing to listen to their customer queries and complaints Reviewed on: 8th September 2025

have been with them for a number of years now

have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via various comparison sites and direct online quotes Reviewed on: 13th August 2025

An excellent online portal

An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Slightly more expensive than others but good cover

Slightly more expensive than others but good cover Reviewed on: 8th October 2024

So Helpful

Simple clear and very helpful communication Reviewed on: 4th September 2024

Not necessirily the cheapest but good value.

Not necessirily the cheapest but good value. When it counts i.e. when you claim, they were excellent. Reviewed on: 27th August 2024

Great product at a competitive price

Good value vs the competition and a superior product to many of them too. Excellent customer service too. Reviewed on: 24th August 2024

Good professional company.

Good professional company. A leader in it’s field. Simple honest advice and service. Reviewed on: 23rd August 2024

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