Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.77 (113 reviews)

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3.77

Based on 113 reviews, last reviewed 10th Mar 2023

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

22%

19%

Latest highest rating:

5

very good service Good to deal with and knowledgeable Reviewed on: 10th October 2022

Latest lowest rating:

1

Avoid this company at all cost Strung us along for nearly five years , neighbours tree has damaged our large boundary wall , direct line passed us onto their legal team whom have pl... Read more Reviewed on: 10th March 2023

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About the Home Insurance

Direct Line home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Direct Line handle your home insurance claim? Our Direct Line home insurance reviews can help you to find out this and much more. Have you ever had a policy with Direct Line? You can tell us about it by writing your own review below.

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Direct Line Home Insurance reviews (113)

Avoid this company at all cost

Strung us along for nearly five years , neighbours tree has damaged our large boundary wall , direct line passed us onto their legal team whom have played about for four years then told us we don’t have a case. Complained to Directline who sent out loss adjusters who then claim they do not cover ongoing damage … the reason it’s ongoing is because it’s not been repaired for nearly five years . Will take this to ombudsman. Absolutely disgusting service , when my house and four cars policies end I will take my business elsewhere . Biggest scam artist going Reviewed on: 10th March 2023

Horrendous Organisation

Absolutely dreadful experience when seeking Home Insurance as their Underwriters do not cover parts of N.Ireland but have happily took my annual fees for vehicle insurance. Will Not be renewing any other policies and taking my business elsewhere. Reviewed on: 4th January 2023

6months on and still no date for fix

Had a leak, they refused the repair quotes I got and finally agreed to have their contractors do the fix. That was over 8 weeks ago and still no date. I’ll be leaving Direct Line once this claim is finally sorted and will never buy any of their products! Reviewed on: 16th October 2022

very good service

Good to deal with and knowledgeable Reviewed on: 10th October 2022

Showing 4 of 113

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