Direct Line home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Direct Line handle your home insurance claim? Our Direct Line home insurance reviews can help you to find out...
READ MOREDirect Line home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Direct Line handle your home insurance claim? Our Direct Line home insurance reviews can help you to find out this and much more. Have you ever had a policy with Direct Line? You can tell us about it by writing your own review below.
Customer Service
60% of feedback is Process related
Top Age Profile: 35-44
Top Channel Preference: Online
97 reviews
Get ProductBusiness model completely focused on selling products
Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800... Read more
Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800 no.
Put through on two occasions to person who said lines so busy to call back and they could do nothing for me.This was after I had made known desire to cancel.
Pointed out their renewal notice has a clause which implies that cancellation before renewal will incur a cancellation fee of £43.68,which is completely illegal and sharp practise which I can only think is intended to frighten people into considering that they may as well allow direct line to renew automatically than try to contact them to cancel via a process deliberately set up to obstruct same
Alex LawsonReviewed on 27th January 2021Alex Lawson![]()
Get ProductEasy quick to deal with
Fast and stress free home insurance policy
Reviewed on 18th August 2020Dannyboy![]()
Get ProductOk
Always had an ok experience with this company but they put up my premium after I was with them for a year, so no loyalty for existing customers so I switched.
Reviewed on 2nd August 2020ejc1066![]()
Get ProductHome insurance
The customer service is excellent and really easy to set up
Reviewed on 18th July 2020Tania Samsan![]()
Get ProductHouse Flooded by water leak in bathroom
Fantastic service, very helpful especially as my fiancée had recently passed away leaving me and our 8 month little boy. They tried to help me as much as possible
Reviewed on 14th July 2020Chris Mellor![]()
Get ProductCompetitive and thorough
I have the exact amount of cover I need and for a great price.
Reviewed on 14th July 2020Robert Ross![]()
Get ProductEasy - Simple and Empathetic
Fantastic response to flooding and on the ground physical support from a team there to help anyone, whether one of their customers or not
Reviewed on 22nd June 2020Brenda Munro![]()
Get Productgreat service without problems
Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great.
Reviewed on 24th April 2020Steve![]()
Get ProductDon't believe the adverts - they will do everything they can to weasel out of a clam
Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof... Read more
Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof being incorrectly built. I sought independent advice that said they were wrong, at which point the reason changed to 'lack of maintenance'. This is a company that will squirm and lie at every opportunity to avoid paying out on a legitimate claim. In any other walk of life they would be considered fraudsters, but because they had offered me a token amount (I think it was £50) for the claims about the incorrect build by the person who visited I was unable to pursue a claim with the Ombudsman (who seemed to be looking for a reason not to look at it). Lesson learnt - if a company offers you a gesture don't accept it until they have full resolved your claim.
Reviewed on 3rd February 2020StaralfurStormur![]()
Get ProductDirect Quality from Directline
Directline has never failed me .....it has been an eleven year journey so far ....so far so good
Reviewed on 9th September 2019Joseph Eden![]()
Get ProductQuick and easy claim handling
My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year... Read more
My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year (after over a year no claims) the price really leapt up so I had to move to another provider.
Reviewed on 1st September 2019KAS![]()
Get ProductGood Value Product
Fast, efficient service from Direct Line
Reviewed on 1st September 2019Navio![]()
Get ProductGreat cover for the price!
We have had Direct Line home insurance for a few years now. We had to claim one year when there was a terrible storm and the roof tiles were blown off the house. They responded very quickly and paid out without any trouble.
Reviewed on 31st August 2019Caroline Hunter![]()
Get ProductAvoid this company
Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be... Read more
Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be fraud, but apparently it's ok because it's an insurance company.
Reviewed on 31st August 2019StaralfurStormur![]()
Get ProductFantastic
Brilliant service and a great product. We’ve just purchased our first home and they’ve been so helpful sorting our buildings and contents insurance.
Reviewed on 26th August 2019Sophie Roberts![]()
Get ProductRead the small print
Not positive..... Water damage.... Yes they will eventually send someone out to stop the leak. But as for repairing the damage.... That's a no. Go in our case... Most unhelpful peeps on the other end of the phone...
Reviewed on 19th August 2019Jennifer Hull![]()
Get ProductNot reliable
Quoted a price - I saved it, and their system lost it. Re-quoted exactly the same data - 20% more expensive. Rang the up to be told that happens all the time. If you can't trust them to quote properly, what chance of getting a claim dealt with?
Reviewed on 23rd July 2019Stanex![]()
Get ProductCompetitive and thorough
I insured my flat through Direct Line. It was cheap and easy. Best of all, the cover and service was thorough.
Reviewed on 17th July 2019Robert Ross![]()
Get Productgreat
great and easy to claim with - customer service is great. never had any problems
Reviewed on 16th July 2019katy berwick![]()
Get ProductGood value
Good value policy and good customer service
Reviewed on 16th July 2019Robert McDonald![]()
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