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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.84 (146 reviews)

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3.84

Based on 146 reviews, last reviewed 13th Oct 2026

500% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

18%

Latest highest rating:

5

A Safe Pair of Hands I've been with Direct Line for some years now and always felt we are in a safe pair of hands. We are not always looking at the cheapest price or gimic... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Avoid Direct Line. Avoid Direct Line. If you have to use them, make sure you ready the Insurance booklet properly. Insurers like to take your money but when it comes to ... Read more Reviewed on: 8th August 2026

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (146)

Had a water leak under concrete floor in kitchen .

Had a water leak under concrete floor in kitchen . They said get plumber in to find leak take pictures before repairing leak. When we sent pics in they asked for quote to repair flooring kitchen tiles kick boards and any cupboards that were damaged. Had to deal with another contractor for dehumidifier to help dry out concrete floor after 4 weeks and arguing with insurance assessors we finally got a response where we came to a reasonable price for replacing tiles and kick boards plus removal and refit of island units . In total took nearly 3 months to complete. Reviewed on: 13th October 2026

A Safe Pair of Hands

I've been with Direct Line for some years now and always felt we are in a safe pair of hands. We are not always looking at the cheapest price or gimic deals to attract us to move Insurers, we are normally in for the long haul, unless anything changes dramatically. We have always found Direct Line to be straight forward to deal with and the renewal process is taken care of easily. Therefore with our experience over the years with DL, we would recommend. Reviewed on: 13th October 2026

No travel ins

Have stopped doing travel insurance Reviewed on: 13th October 2026

Direct Line Insurance

Good cover but comparatively expensive. Reviewed on: 4th September 2026

I like DL because of the customer services over the...

I like DL because of the customer services over the phone and that the call staff on UK based. While not the cheapest I have confidence in their claims reputation. I found it easy to make a change to the policy over the phone Reviewed on: 3rd September 2026

Good value and easy to deal with

Good value and easy to deal with Reviewed on: 24th August 2026

Excellent home insurance coverage, both buildings an...

Excellent home insurance coverage, both buildings and contents, at a great price Reviewed on: 21st August 2026

Good value in a market that charges far too much.

Good value in a market that charges far too much. Reviewed on: 20th August 2026

Excellent company with really good customer care

Excellent company with really good customer care Reviewed on: 20th August 2026

Avoid Direct Line.

Avoid Direct Line. If you have to use them, make sure you ready the Insurance booklet properly. Insurers like to take your money but when it comes to claiming, that's when you know how good they are. Stay away from Direct Line. Reviewed on: 8th August 2026

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