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Direct Line Home Insurance Reviews

Ratings based on 90 reviews Last review 3 months ago

Direct Line home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Direct Line handle your home insurance claim? Our Direct Line home insurance reviews can help you to find out...

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Direct Line home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Direct Line handle your home insurance claim? Our Direct Line home insurance reviews can help you to find out this and much more. Have you ever had a policy with Direct Line? You can tell us about it by writing your own review below.

5 46
4 23
3 10
2 1
1 10

Your Home Insurance Reviews (90)

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24th April 2020

great service without problems

Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great.

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3rd February 2020

Don't believe the adverts - they will do everything they can to weasel out of a clam

Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof...

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Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof being incorrectly built. I sought independent advice that said they were wrong, at which point the reason changed to 'lack of maintenance'. This is a company that will squirm and lie at every opportunity to avoid paying out on a legitimate claim. In any other walk of life they would be considered fraudsters, but because they had offered me a token amount (I think it was £50) for the claims about the incorrect build by the person who visited I was unable to pursue a claim with the Ombudsman (who seemed to be looking for a reason not to look at it). Lesson learnt - if a company offers you a gesture don't accept it until they have full resolved your claim.

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1st September 2019

Quick and easy claim handling

My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year...

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My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year (after over a year no claims) the price really leapt up so I had to move to another provider.

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31st August 2019

Avoid this company

Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be...

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Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be fraud, but apparently it's ok because it's an insurance company.

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23rd July 2019

Not reliable

Quoted a price - I saved it, and their system lost it. Re-quoted exactly the same data - 20% more expensive. Rang the up to be told that happens all the time. If you can't trust them to quote properly, what chance of getting a claim dealt with?

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5th July 2019

Does the job but excesses should be made clear

I broke my iPad and tried to claim but was told I had a £200 excess to pay. I wasn’t aware of this and luckily managed to fix it without them for £40. I think excesses should be made more obvious when purchasing insurance.

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