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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.68

Based on 132 reviews, last reviewed 11th Oct 2024

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.

If you’re considering Direct Line as your new home insurance provider, find out what existing customers have to say. Our Direct Line home insurance reviews can give you insight into what you can expect from the company. Discover whether policyholders were satisfied with their chosen level of cover and find out about Direct Line’s claims process and customer service. Learn more about real customer experiences by reading our reviews.

Have you had a home insurance policy with Direct Line? Did you take out buildings insurance, contents insurance, or both? Which level of cover did you choose and were you satisfied with the level of cover you received? Did you need to make a claim on your policy, and if so, how was it handled? Would you recommend Direct Line to a family member or friend?

Write an honest Direct Line home insurance review today. Together, we can help people like you make better decisions.

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Direct Line Home Insurance reviews (132)

Home emergency cover

Absolutely useless, they pass the buck to Direct Line and vice versa. Seems DL contract with shoddy companies who fob you off using any excuse. If you have water leaking from bathroom to ceiling you would think it is covered, but not they. If you have another bathroom, even if it cannot be used because of physical issues they would try to weasel out of their obligation. Also, if you try to do some self help and isolate the fault whilst waiting for them sometimes taking hours to attend, that would stop it being classed as emergency and they would try to get out of their obligation. Reviewed on: 23rd June 2022

home emergency cover is awful

I have direct line home insurance plus home emergency cover. The plumbing engineer they sent out was useless. I had a leak and he didn't do a thing, until I made suggestion how to stop the leak. He kept trying to tele to use a particular private company to do a powderflush which in my opinion was fishy and had nothing to do with the leak. On a second occasion, my central heating failed in mid winter and he blamed everything on my not doing the private powder flush he was banging on about and blamed everything on me and did nothing to help. The manager at home emergency blamed me and left me freezing without help, when it was impossible to empty a private plumber as they were all busy for weeks. I TOTALLY WILL NOT BUY DIRECTLINE HOME INSURANCE AND CERTAINLY DO NOT RECOMMEND ANYONE BUYING THEIR HOME EMERGENCY package. its a waste of money and waste of time. DO NOT BUY HOME EMERGENCY COVER FROM DIRCTLINE. Reviewed on: 13th January 2022

Awful

Had a loft flood- and called home emergency- no one came - all day! And getting any one to fix or help with the damage is almost a sporting joke!!!! A total waste of money and time Reviewed on: 25th November 2021

Useless

Blocked drains kept waiting 4 hours no toilets water then plumber arrived couldnt sort now 5pm firm from Manchester (80 miles) hadnt arrived by 8pm. No toilet or anything. Reviewed on: 6th November 2021

Appalling

2 months ago I made a claim. they accepted it and said they would organise the repair. Nothing has happened. I reach out to them each day asking for status on the builder. Nobody responds. I am in contact with the Group CEO (Penny James) but she simply passes to someone else. The company is a shambles. So different from the advertisements. Appalling customer service. Avoid Reviewed on: 13th September 2021

Beware of price walking

We all know it - loyalty is not rewarded. The first time I decided to question the unrelenting upward march of the premiums was 7 years ago. I picked up the phone and without much discussion, Direct Line slashed the premium in half. Without changing the policy... Soon, slowly but surely, the upward march resumed and today, 7 years later, I thought it was time to try the same trick again. This time, they were willing to drop 25%. Not bad, but nowhere near the 50% it would have taken to be competitive with equally respectable providers. Today, Direct Line lost one loyal customer. Reviewed on: 10th September 2021

Business model completely focused on selling products

Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800 no. Put through on two occasions to person who said lines so busy to call back and they could do nothing for me.This was after I had made known desire to cancel. Pointed out their renewal notice has a clause which implies that cancellation before renewal will incur a cancellation fee of £43.68,which is completely illegal and sharp practise which I can only think is intended to frighten people into considering that they may as well allow direct line to renew automatically than try to contact them to cancel via a process deliberately set up to obstruct same Alex Lawson Reviewed on: 27th January 2021

Easy quick to deal with

Fast and stress free home insurance policy Reviewed on: 18th August 2020

Ok

Always had an ok experience with this company but they put up my premium after I was with them for a year, so no loyalty for existing customers so I switched. Reviewed on: 2nd August 2020

Home insurance

The customer service is excellent and really easy to set up Reviewed on: 18th July 2020

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