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Direct Line: Home insurance reviews

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3.79
Based on 133 reviews, last reviewed 13th Aug 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
49%
See only 4 star reviews
21%
See only 3 star reviews
8%
See only 2 star reviews
3%
See only 1 star reviews
19%

Latest highest rating:

5

have been with them for a number of years now have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via variou... Read more Reviewed on: 13th August 2025
Lyn H's avatar
Lyn H

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024
Edward Cunningham's avatar
Edward Cunningham
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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (133)

CheekyCharges Campaigner

2
They increased my insurance ten fold hadn't even claimed needless to say found someone else Reviewed on: 12th March 2016
Jill Fairbanks's avatar
Jill Fairbanks

CheekyCharges Campaigner

4
Good value on the first year of my buildings insurance policy. Received a letter for the following year with almost double the charges, had to haggle to get the original price. Was given some ridiculous reasons to try and justify the increase. Reviewed on: 27th February 2016
Wendy Ainslie's avatar
Wendy Ainslie

Great service

3
Bought home insurance with direct line very competitive easy to understand no problems whatsoever have decided to renew for a second year as customer service was fantastic Reviewed on: 24th December 2015
Kendra J Florence's avatar
Kendra J Florence

good

4
not on price comparison sites so did this separately and found it beat all other quotes. Was quick and easy to buy online Reviewed on: 24th December 2015
val's avatar
val

been with 10 years very good service

5
good reliable company good well known company and the price was one of the cheapest on the market i have been with these for over 10 years and every year renewal is easy as always thanks again direct line xxx Reviewed on: 24th December 2015
Sangita Thind's avatar
Sangita Thind

Excellent

5
My HD TV was accidentally broken! I phoned and I was coved under their home insurance. I received £800 pounds in vouchers to use at Comet. I even had a choice what to spend the vouchers on I didn't have to buy a replacement tv. Reviewed on: 11th November 2015
Charlotte Castelow's avatar
Charlotte Castelow

the coverage you get with this copany is un beatable!

5
the amount of money it costs per month to keep my home safe and secure and INSURED! is brilliant, the amount of coverage you actually get with this company is incredible and I will telling my friends to get covered with them! Reviewed on: 10th November 2015
sam's avatar
sam

brilliant

5
I bought my home insurance when I moved into my property. I had never had to deal with this before and staff were very friendly and helpful and very knowledgeable. will consider direct line in the future Reviewed on: 6th November 2015
Leanne's avatar
Leanne

Great service with no hassle

5
Direct line home insurance is really the best I have ever had. When something does go wrong you want a quick and easy fix without all the hassle of form filling etc.Direct line does exactly this and your items replaced very swiftly with understanding and care. Reviewed on: 5th November 2015
Wjw46's avatar
Wjw46

Good price and simple claims procedure

5
I've been with Direct Line for my home insurance for several years now - although I always shop around at each renewal, they consistently give the best price for the level of cover I want. Earlier this year I was unfortunate enough to need to make a claim. I was very impressed with the speed and efficiency with which they handled the claim, and kept me informed at each stage of the process. Reviewed on: 5th November 2015
Wee Scot's avatar
Wee Scot

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