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Direct Line: Home insurance reviews

View other Direct Line products
3.75
Based on 136 reviews, last reviewed 28th Sep 2025
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
21%
See only 3 star reviews
7%
See only 2 star reviews
3%
See only 1 star reviews
19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025
Richard G's avatar
Richard G

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025
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Richard
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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (136)

Home Insurance Reviewer

4
I once dropped a tin of paint down the stairs and completely ruined the stairs and hall carpet!! The husband wasn't impressed, but our insurance company thought it was very amusing! And to be fair, they dealt with it very quickly and efficiently Reviewed on: 14th July 2016
Lynsie Lynn's avatar
Lynsie Lynn

Home Insurance Reviewer

3
Back in the landline days, I sat on the stairs on the phone and felt something drip on me. I looked up and to my horror the ceiling was coming down, with water coming through. The radiator had burst and the water had come through from above. It was carnage. The flooring had to come up, the ceiling had to come down. The stuff of nightmares. Direct line sent out a claim expert, who insisted I keep the old by that point stinking mouldy wet carpet for 2 weeks until he could "check the claim". They paid out, but it was an ordeal Reviewed on: 13th July 2016
Sarah Louise Gray's avatar
Sarah Louise Gray

Claim

4
They were really helpful during our claim. They chased up people that weren't doing what they were supposed to. We've stuck with them because they were so good. They are competitive, not necessarily the cheapest but if they're amongst the cheaper few I'd choose them! Reviewed on: 1st June 2016
George Wright's avatar
George Wright

CheekyCharges Campaigner

2
They increased my insurance ten fold hadn't even claimed needless to say found someone else Reviewed on: 12th March 2016
Jill Fairbanks's avatar
Jill Fairbanks

CheekyCharges Campaigner

4
Good value on the first year of my buildings insurance policy. Received a letter for the following year with almost double the charges, had to haggle to get the original price. Was given some ridiculous reasons to try and justify the increase. Reviewed on: 27th February 2016
Wendy Ainslie's avatar
Wendy Ainslie

Great service

3
Bought home insurance with direct line very competitive easy to understand no problems whatsoever have decided to renew for a second year as customer service was fantastic Reviewed on: 24th December 2015
Kendra J Florence's avatar
Kendra J Florence

good

4
not on price comparison sites so did this separately and found it beat all other quotes. Was quick and easy to buy online Reviewed on: 24th December 2015
val's avatar
val

been with 10 years very good service

5
good reliable company good well known company and the price was one of the cheapest on the market i have been with these for over 10 years and every year renewal is easy as always thanks again direct line xxx Reviewed on: 24th December 2015
Sangita Thind's avatar
Sangita Thind

Excellent

5
My HD TV was accidentally broken! I phoned and I was coved under their home insurance. I received £800 pounds in vouchers to use at Comet. I even had a choice what to spend the vouchers on I didn't have to buy a replacement tv. Reviewed on: 11th November 2015
Charlotte Castelow's avatar
Charlotte Castelow

the coverage you get with this copany is un beatable!

5
the amount of money it costs per month to keep my home safe and secure and INSURED! is brilliant, the amount of coverage you actually get with this company is incredible and I will telling my friends to get covered with them! Reviewed on: 10th November 2015
sam's avatar
sam

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