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Direct Line: Home insurance reviews

View other Direct Line products
3.85
Based on 143 reviews, last reviewed 4th Sep 2026
400% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
21%
See only 3 star reviews
7%
See only 2 star reviews
3%
See only 1 star reviews
19%

Latest highest rating:

4

Direct Line Insurance Good cover but comparatively expensive. Reviewed on: 4th September 2026
alangibson's avatar
alangibson

Latest lowest rating:

1

Avoid Direct Line. Avoid Direct Line. If you have to use them, make sure you ready the Insurance booklet properly. Insurers like to take your money but when it comes to ... Read more Reviewed on: 8th August 2026
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Trade Demo
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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (143)

Worth checking latest prices

5
We've been with Direct line for several years and their prices have always been competitive but it's worth calling them for the best prices at renewal time. Reviewed on: 26th September 2016
Janet Humphrey BSc Open's avatar
Janet Humphrey BSc Open

THINKING OF CHANGING HOME INSURANCE PROVIDER ?

4
Went on line to check costs with Direct Line after my current provider had increased my premium by over £80 per annum . Had a couple of queries and phoned Direct Line and ended up with a good policy and saved myself a great deal of money in the process . So helpful ! Reviewed on: 15th September 2016
Malcolm Poyser's avatar
Malcolm Poyser

Complete support

5
A few years ago our house got broken into whilst we were at work, a lot of electrical things were stolen like a TV, consoles, games, a computer. When we first came back it was a horrible feeling to walk through the door that was hanging off it's frame, we waited 4 hours for police and they questioned us as if we were the criminals but when we spoke to direct line they were friendly, sympathetic and talked us through everything we needed to do. The process was pretty painfree and we were given a card with funds on to buy back the stuff we had lost. The only thing we were not covered for was a bracelet that we did not have proof of purchase for as it was handed down from a family member but it was more the sentimental value that mattered to us. But the fact that they not only covered our belongings they understood what a horrible time it was for us made the whole thing a lot easier. I would definitely recommend them and I'm so pleased that this was the company we were with at the time. Reviewed on: 11th September 2016
Vicki Morris's avatar
Vicki Morris

A great 2 in 1 insurance company

5
I have both home insurance and car insurance with Direct Line. I get a great discount because they both match up and the policy is affordable and covers everything I need. Reviewed on: 9th September 2016
Bridget Willard's avatar
Bridget Willard

Got It Covered

5
I recently took out home insurance with Direct Line and was surprised to see how many things were included in the cover at a reasonable premium. It certainly gave me confidence that should the worse happen my precious belonging would be covered. Reviewed on: 21st August 2016
jill dean's avatar
jill dean

Reliable company

4
Reliable company, good products and service Reviewed on: 15th August 2016
Kathryn Bellamy's avatar
Kathryn Bellamy

A company you can trust

4
Second year of insuring with direct line. Competitive quotation and helpful staff . Reviewed on: 1st August 2016
Kendra J Florence's avatar
Kendra J Florence

Home Insurance Reviewer

4
I once dropped a tin of paint down the stairs and completely ruined the stairs and hall carpet!! The husband wasn't impressed, but our insurance company thought it was very amusing! And to be fair, they dealt with it very quickly and efficiently Reviewed on: 14th July 2016
Lynsie Lynn's avatar
Lynsie Lynn

Home Insurance Reviewer

3
Back in the landline days, I sat on the stairs on the phone and felt something drip on me. I looked up and to my horror the ceiling was coming down, with water coming through. The radiator had burst and the water had come through from above. It was carnage. The flooring had to come up, the ceiling had to come down. The stuff of nightmares. Direct line sent out a claim expert, who insisted I keep the old by that point stinking mouldy wet carpet for 2 weeks until he could "check the claim". They paid out, but it was an ordeal Reviewed on: 13th July 2016
Sarah Louise Gray's avatar
Sarah Louise Gray

Claim

4
They were really helpful during our claim. They chased up people that weren't doing what they were supposed to. We've stuck with them because they were so good. They are competitive, not necessarily the cheapest but if they're amongst the cheaper few I'd choose them! Reviewed on: 1st June 2016
George Wright's avatar
George Wright

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