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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.79 (136 reviews)

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3.75

Based on 136 reviews, last reviewed 28th Sep 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (136)

No drama just help and support

After a pipe broke in the loft when we were away from home, direct line sorted everything out for us and we felt they really cared about the problems we faced. Reviewed on: 29th October 2016

Great service

Very helpful and resolved my problem speedily Reviewed on: 21st October 2016

Hassle free claims

Direct Line are the best company I've dealt with when having to make a claim. It was so straightforward and hassle free which made the whole thing so much more less stressful. We simply made a phone call and we were given a like for like model of our tv. The customer services staff were polite, friendly and made sure that everything was dealt with as quickly & efficiently as possible. The best customer services we have dealt with regarding a claim, would thoroughly recommend them. Reviewed on: 8th October 2016

Worth checking latest prices

We've been with Direct line for several years and their prices have always been competitive but it's worth calling them for the best prices at renewal time. Reviewed on: 26th September 2016

THINKING OF CHANGING HOME INSURANCE PROVIDER ?

Went on line to check costs with Direct Line after my current provider had increased my premium by over £80 per annum . Had a couple of queries and phoned Direct Line and ended up with a good policy and saved myself a great deal of money in the process . So helpful ! Reviewed on: 15th September 2016

Complete support

A few years ago our house got broken into whilst we were at work, a lot of electrical things were stolen like a TV, consoles, games, a computer. When we first came back it was a horrible feeling to walk through the door that was hanging off it's frame, we waited 4 hours for police and they questioned us as if we were the criminals but when we spoke to direct line they were friendly, sympathetic and talked us through everything we needed to do. The process was pretty painfree and we were given a card with funds on to buy back the stuff we had lost. The only thing we were not covered for was a bracelet that we did not have proof of purchase for as it was handed down from a family member but it was more the sentimental value that mattered to us. But the fact that they not only covered our belongings they understood what a horrible time it was for us made the whole thing a lot easier. I would definitely recommend them and I'm so pleased that this was the company we were with at the time. Reviewed on: 11th September 2016

A great 2 in 1 insurance company

I have both home insurance and car insurance with Direct Line. I get a great discount because they both match up and the policy is affordable and covers everything I need. Reviewed on: 9th September 2016

Got It Covered

I recently took out home insurance with Direct Line and was surprised to see how many things were included in the cover at a reasonable premium. It certainly gave me confidence that should the worse happen my precious belonging would be covered. Reviewed on: 21st August 2016

Reliable company

Reliable company, good products and service Reviewed on: 15th August 2016

A company you can trust

Second year of insuring with direct line. Competitive quotation and helpful staff . Reviewed on: 1st August 2016

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