Smart Money People Logo
Share this page
Link copied

Direct Line: Home Insurance reviews

View other Direct Line products
3.73
Based on 132 reviews, last reviewed 11th Oct 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
49%
See only 4 star reviews
21%
See only 3 star reviews
8%
See only 2 star reviews
3%
See only 1 star reviews
19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024
John D's avatar
John D

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024
Edward Cunningham's avatar
Edward Cunningham
Read all reviews Write a review

About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.
<...

Review Direct Line: Home Insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Direct Line Home Insurance reviews (132)

An excellent online portal

5
An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024
John D's avatar
John D

Slightly more expensive than others but good cover

4
Slightly more expensive than others but good cover Reviewed on: 8th October 2024
Gilly123's avatar
Gilly123

So Helpful

5
Simple clear and very helpful communication Reviewed on: 4th September 2024
Adrian Sunter's avatar
Adrian Sunter

Not necessirily the cheapest but good value.

5
Not necessirily the cheapest but good value. When it counts i.e. when you claim, they were excellent. Reviewed on: 27th August 2024
Colin McDougall 's avatar
Colin McDougall

Great product at a competitive price

5
Good value vs the competition and a superior product to many of them too. Excellent customer service too. Reviewed on: 24th August 2024
VTG's avatar
VTG

Good professional company.

5
Good professional company. A leader in it’s field. Simple honest advice and service. Reviewed on: 23rd August 2024
Farhan Hussein's avatar
Farhan Hussein

Very understanding and always able to compromise on...

4
Very understanding and always able to compromise on costs to the insurer. Reviewed on: 23rd August 2024
alangibson's avatar
alangibson

No DL renewal despite 15 years of no claims.

1
Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years since we bought the house from new and never made a single claim.They suggested Gallaghers which was FOUR TIMES the premium.We wnt with RAC at a samll increase over DL's last premium.Disgraceful Reviewed on: 15th March 2024
Edward Cunningham's avatar
Edward Cunningham

Direct to contact no messing with claims

5
Have been with for many years. Had a couple of claims and have been very satisfied with the outcome Reviewed on: 29th August 2023
Robert Saywell's avatar
Robert Saywell

Easy to deal with except at renewal.

5
Very happy with the covergage and customer service we have had for many years on our two properties. My only bug-bear is the "renewal dance" where they seem to quote an inflated price, I call them and they revert to something close to or lower than the old premium. Reviewed on: 24th August 2023
Edward Cunningham's avatar
Edward Cunningham

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Direct Line has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub