Write a review

Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

View other Direct Line products

3.74

Based on 132 reviews, last reviewed 11th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

Read all reviews Write a review

About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.
<...

Review Direct Line: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Home Insurance reviews (132)

Avoid this company at all cost

Strung us along for nearly five years , neighbours tree has damaged our large boundary wall , direct line passed us onto their legal team whom have played about for four years then told us we don’t have a case. Complained to Directline who sent out loss adjusters who then claim they do not cover ongoing damage … the reason it’s ongoing is because it’s not been repaired for nearly five years . Will take this to ombudsman. Absolutely disgusting service , when my house and four car... Reviewed on: 10th March 2023

Horrendous Organisation

Absolutely dreadful experience when seeking Home Insurance as their Underwriters do not cover parts of N.Ireland but have happily took my annual fees for vehicle insurance. Will Not be renewing any other policies and taking my business elsewhere. Reviewed on: 4th January 2023

6months on and still no date for fix

Had a leak, they refused the repair quotes I got and finally agreed to have their contractors do the fix. That was over 8 weeks ago and still no date. I’ll be leaving Direct Line once this claim is finally sorted and will never buy any of their products! Reviewed on: 16th October 2022

very good service

Good to deal with and knowledgeable Reviewed on: 10th October 2022

Great customer service

This is a company I have used for the last few years. My experience has been a positive one Reviewed on: 15th August 2022

Access and Trace not covered - Terrible

We have a water leak but as it is under floor in the house, we have to determine, at our own expense, if damage has been caused before DL will pay a penny!! Last time I take DL insurance out. Reviewed on: 1st August 2022

The most appalling service I've ever had (and I'm 69)

I’ve been with Direct Line for car insurance for many years. I never had to make a claim, but they were always prompt on renewals etc, and given that they were cheaper on home insurance than my existing ones thought I’d make the switch (and their advertising was impressive, plumber turns up to fix the leaking tap while they’re still on the phone to the insurers etc). So they’re prompt at signing you on, but in our experience when it comes to making a claim the reality is utterly... Reviewed on: 19th July 2022

Most appalling service I've ever had (and I'm 69).

I've been insured with Direct Line on my car for many years, never had to make a claim. They always processed renewals etc efficiently, so thought I'd switch the home insurance to them as well, as they were cheaper. They process your application efficiently, of course, but then it recently came to the point of having to actually make a claim. We had a fire in our bedroom, a mirror had reflected sunlight onto our "thick drape) curtains, which caught fire. Fortunately, we were in ... Reviewed on: 19th July 2022

Reasonably priced

Easy process, good price - what else can you ask for ? Reviewed on: 18th July 2022

good value

price for the cover provide very good Reviewed on: 18th July 2022

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Chill Insurance 1.00 from 1 reviews
Landlord Insurance
from Simple Landlords Insurance 4.58 from 62 reviews
Home Insurance
from Legal and General 3.44 from 86 reviews

There's still more to see!

Direct Line has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub