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Direct Line: Home insurance reviews

3.79
Based on 133 reviews, last reviewed 13th Aug 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
49%
See only 4 star reviews
21%
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8%
See only 2 star reviews
3%
See only 1 star reviews
19%

Latest highest rating:

5

have been with them for a number of years now have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via variou... Read more Reviewed on: 13th August 2025
Lyn H's avatar
Lyn H

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024
Edward Cunningham's avatar
Edward Cunningham

About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (133)

good reliable company

5
good well known company and the price was one of the cheapest on the market Reviewed on: 28th August 2015

Great value

5
When the time came to renew my insurance, I did the standard "comparing Meercats", but then thought I'd give Direct Line a try, as I know they're famously not on the comparison sites. Their quote was far and away the cheapest, for a similar level of cover. I've not had cause to make a claim ( and hopefully I never will !! ), so I can't comment on their claims process, but they are one of the best-known names so I anticipate that, should the worst happen, there won't be any problems. Reviewed on: 26th August 2015

Very reasonable home insurance

4
After receiving my renewal quote from my home insurance, I decided to look around to see if I could get a better offer. I used a few price comparison sites, but found Direct Line the cheapest of the lot and very efficient. I'm now in my second year with them as the price is still very competitive. Reviewed on: 26th August 2015

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