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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.90 (143 reviews)

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3.90

Based on 143 reviews, last reviewed 4th Sep 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

4

Direct Line Insurance Good cover but comparatively expensive. Reviewed on: 4th September 2026

Latest lowest rating:

1

Avoid Direct Line. Avoid Direct Line. If you have to use them, make sure you ready the Insurance booklet properly. Insurers like to take your money but when it comes to ... Read more Reviewed on: 8th August 2026

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (143)

have been with them for a number of years now

have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via various comparison sites and direct online quotes Reviewed on: 13th August 2025

An excellent online portal

An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Slightly more expensive than others but good cover

Slightly more expensive than others but good cover Reviewed on: 8th October 2024

So Helpful

Simple clear and very helpful communication Reviewed on: 4th September 2024

Not necessirily the cheapest but good value.

Not necessirily the cheapest but good value. When it counts i.e. when you claim, they were excellent. Reviewed on: 27th August 2024

Great product at a competitive price

Good value vs the competition and a superior product to many of them too. Excellent customer service too. Reviewed on: 24th August 2024

Good professional company.

Good professional company. A leader in it’s field. Simple honest advice and service. Reviewed on: 23rd August 2024

Very understanding and always able to compromise on...

Very understanding and always able to compromise on costs to the insurer. Reviewed on: 23rd August 2024

No DL renewal despite 15 years of no claims.

Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years since we bought the house from new and never made a single claim.They suggested Gallaghers which was FOUR TIMES the premium.We wnt with RAC at a samll increase over DL's last premium.Disgraceful Reviewed on: 15th March 2024

Direct to contact no messing with claims

Have been with for many years. Had a couple of claims and have been very satisfied with the outcome Reviewed on: 29th August 2023

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