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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.8 (133 reviews)

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3.82

Based on 133 reviews, last reviewed 13th Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

have been with them for a number of years now have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via variou... Read more Reviewed on: 13th August 2025

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (133)

Avoid this company

Refused to pay out on storm damage to new build house initially claiming that there had been no storm, then when I proved their had been stated that the damage was a 'maintenance issue' with the roof. In any other type of business this would be fraud, but apparently it's ok because it's an insurance company. Reviewed on: 31st August 2019

Fantastic

Brilliant service and a great product. We’ve just purchased our first home and they’ve been so helpful sorting our buildings and contents insurance. Reviewed on: 26th August 2019

Read the small print

Not positive..... Water damage.... Yes they will eventually send someone out to stop the leak. But as for repairing the damage.... That's a no. Go in our case... Most unhelpful peeps on the other end of the phone... Reviewed on: 19th August 2019

Not reliable

Quoted a price - I saved it, and their system lost it. Re-quoted exactly the same data - 20% more expensive. Rang the up to be told that happens all the time. If you can't trust them to quote properly, what chance of getting a claim dealt with? Reviewed on: 23rd July 2019

Competitive and thorough

I insured my flat through Direct Line. It was cheap and easy. Best of all, the cover and service was thorough. Reviewed on: 17th July 2019

great

great and easy to claim with - customer service is great. never had any problems Reviewed on: 16th July 2019

Good value

Good value policy and good customer service Reviewed on: 16th July 2019

Dependable

Lots of additional perks offered that you can’t get with standard insurance elsewhere Reviewed on: 7th July 2019

Does the job but excesses should be made clear

I broke my iPad and tried to claim but was told I had a £200 excess to pay. I wasn’t aware of this and luckily managed to fix it without them for £40. I think excesses should be made more obvious when purchasing insurance. Reviewed on: 5th July 2019

Reliable and innovative

A good company with some great insurance products at a decent price. Reviewed on: 23rd September 2018

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