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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.8 (133 reviews)

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3.79

Based on 133 reviews, last reviewed 13th Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

have been with them for a number of years now have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via variou... Read more Reviewed on: 13th August 2025

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (133)

Home insurance

The customer service is excellent and really easy to set up Reviewed on: 18th July 2020

House Flooded by water leak in bathroom

Fantastic service, very helpful especially as my fiancée had recently passed away leaving me and our 8 month little boy. They tried to help me as much as possible Reviewed on: 14th July 2020

Competitive and thorough

I have the exact amount of cover I need and for a great price. Reviewed on: 14th July 2020

Easy - Simple and Empathetic

Fantastic response to flooding and on the ground physical support from a team there to help anyone, whether one of their customers or not Reviewed on: 22nd June 2020

great service without problems

Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great. Reviewed on: 24th April 2020

Don't believe the adverts - they will do everything they can to weasel out of a clam

Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof being incorrectly built. I sought independent advice that said they were wrong, at which point the reason changed to 'lack of maintenance'. This is a company that will squirm and lie at every opportunity to avoid paying out on a legitimate claim. In any other walk of life they would be considered fraudsters, but because they had offered me a token amount (I think it was £50) for the claims about the incorrect build by the person who visited I was unable to pursue a claim with the Ombudsman (who seemed to be looking for a reason not to look at it). Lesson learnt - if a company offers you a gesture don't accept it until they have full resolved your claim. Reviewed on: 3rd February 2020

Direct Quality from Directline

Directline has never failed me .....it has been an eleven year journey so far ....so far so good Reviewed on: 9th September 2019

Quick and easy claim handling

My experience with the claim handlers was great. Quick, friendly, efficient and informative. As a result of this experience I stayed with Direct Line the following year with an expected price rise. Unfortunately when I went to renew for the 3rd year (after over a year no claims) the price really leapt up so I had to move to another provider. Reviewed on: 1st September 2019

Good Value Product

Fast, efficient service from Direct Line Reviewed on: 1st September 2019

Great cover for the price!

We have had Direct Line home insurance for a few years now. We had to claim one year when there was a terrible storm and the roof tiles were blown off the house. They responded very quickly and paid out without any trouble. Reviewed on: 31st August 2019

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