Write a review

Go to business site

Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.79 (136 reviews)

View other Direct Line products

3.75

Based on 136 reviews, last reviewed 28th Sep 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025

Read all reviews Write a review

About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Review Direct Line: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Home insurance reviews (136)

Business model completely focused on selling products

Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800 no. Put through on two occasions to person who said lines so busy to call back and they could do nothing for me.This was after I had made known desire to cancel. Pointed out their renewal notice has a clause which implies that cancellation before renewal will incur a cancellation fee of £43.68,which is completely illegal and sharp practise which I can only think is intended to frighten people into considering that they may as well allow direct line to renew automatically than try to contact them to cancel via a process deliberately set up to obstruct same Alex Lawson Reviewed on: 27th January 2021

Easy quick to deal with

Fast and stress free home insurance policy Reviewed on: 18th August 2020

Ok

Always had an ok experience with this company but they put up my premium after I was with them for a year, so no loyalty for existing customers so I switched. Reviewed on: 2nd August 2020

Home insurance

The customer service is excellent and really easy to set up Reviewed on: 18th July 2020

House Flooded by water leak in bathroom

Fantastic service, very helpful especially as my fiancée had recently passed away leaving me and our 8 month little boy. They tried to help me as much as possible Reviewed on: 14th July 2020

Competitive and thorough

I have the exact amount of cover I need and for a great price. Reviewed on: 14th July 2020

Easy - Simple and Empathetic

Fantastic response to flooding and on the ground physical support from a team there to help anyone, whether one of their customers or not Reviewed on: 22nd June 2020

great service without problems

Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great. Reviewed on: 24th April 2020

Don't believe the adverts - they will do everything they can to weasel out of a clam

Will never deal with this company again. Had an issue with a claim where they sent someone who they latterly admitted had no construction quantifications out to assess a claim for storm damage to the roof of recent build house as due to the roof being incorrectly built. I sought independent advice that said they were wrong, at which point the reason changed to 'lack of maintenance'. This is a company that will squirm and lie at every opportunity to avoid paying out on a legitimate claim. In any other walk of life they would be considered fraudsters, but because they had offered me a token amount (I think it was £50) for the claims about the incorrect build by the person who visited I was unable to pursue a claim with the Ombudsman (who seemed to be looking for a reason not to look at it). Lesson learnt - if a company offers you a gesture don't accept it until they have full resolved your claim. Reviewed on: 3rd February 2020

Direct Quality from Directline

Directline has never failed me .....it has been an eleven year journey so far ....so far so good Reviewed on: 9th September 2019

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord insurance
from Homeprotect 4.33 from 2 reviews
Home Insurance
from Neos 3.29 from 3 reviews
Home Insurance
from Emerald Life 4.41 from 27 reviews

Want to see more from Direct Line?

Life Insurance
from Direct Line 5.00 from 1 reviews
Van Insurance
from Direct Line 4.75 from 4 reviews
Business Insurance
from Direct Line 4.54 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub