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Alex Lawson

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Review of the Direct Line, Home Insurance:

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Business model completely focused on selling products

Tried to cancel renewal Home Insurance over phone (for which I was charged),no 0800 no. Put through on two occasions to person who said lines so busy to call back and they could do nothing for me.This was after I had made known desire to cancel. Pointed out their renewal notice has a clause which implies that cancellation before renewal will incur a cancellation fee of £43.68,which is completely illegal and sharp practise which I can only think is intended to frighten people into considering that they may as well allow direct line to renew automatically than try to contact them to cancel via a process deliberately set up to obstruct same Alex Lawson Reviewed on: 27th January 2021

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