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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.77

Based on 132 reviews, last reviewed 11th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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Direct Line Home Insurance reviews (132)

Home emergency cover

Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved. Reviewed on: 21st September 2018

Great service

Supportive and responsive claims team, made the issue far less stressful. Reviewed on: 19th September 2018

Appalling service

Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service! Reviewed on: 14th September 2018

Fairly Cheap But Good Cover and Streight

Reasonbly cheap. The one time I claimed the were very strieght forward, no quiblles, even helpful. Reviewed on: 9th September 2018

Easy to deal with

Quick and easy to deal with and no quibbling Reviewed on: 6th September 2018

Better Than Most

i'm not going to overly sing their praises because their premiums are higher than most, but I stay with them due to the better turn over time of receiving money when I have had to make a claim,. Reviewed on: 5th September 2018

Hugely dissappinting

I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. Disappointing. Reviewed on: 2nd September 2018

good in a crisis

Really helpful and quick when it came to repairing the burst sewer waste in the upstairs bathroom, came out within the hour . Plus they are really quite competitively priced Reviewed on: 2nd September 2018

Brilliant service & value for money

Excellent customer service and value for money. Reviewed on: 13th August 2018

No Hassle

Easy to deal with competitive prices Reviewed on: 7th August 2018

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