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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.68

Based on 132 reviews, last reviewed 11th Oct 2024

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.

If you’re considering Direct Line as your new home insurance provider, find out what existing customers have to say. Our Direct Line home insurance reviews can give you insight into what you can expect from the company. Discover whether policyholders were satisfied with their chosen level of cover and find out about Direct Line’s claims process and customer service. Learn more about real customer experiences by reading our reviews.

Have you had a home insurance policy with Direct Line? Did you take out buildings insurance, contents insurance, or both? Which level of cover did you choose and were you satisfied with the level of cover you received? Did you need to make a claim on your policy, and if so, how was it handled? Would you recommend Direct Line to a family member or friend?

Write an honest Direct Line home insurance review today. Together, we can help people like you make better decisions.

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Direct Line Home Insurance reviews (132)

Home emergency cover

Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved. Reviewed on: 21st September 2018

Great service

Supportive and responsive claims team, made the issue far less stressful. Reviewed on: 19th September 2018

Appalling service

Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service! Reviewed on: 14th September 2018

Fairly Cheap But Good Cover and Streight

Reasonbly cheap. The one time I claimed the were very strieght forward, no quiblles, even helpful. Reviewed on: 9th September 2018

Easy to deal with

Quick and easy to deal with and no quibbling Reviewed on: 6th September 2018

Better Than Most

i'm not going to overly sing their praises because their premiums are higher than most, but I stay with them due to the better turn over time of receiving money when I have had to make a claim,. Reviewed on: 5th September 2018

Hugely dissappinting

I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. Disappointing. Reviewed on: 2nd September 2018

good in a crisis

Really helpful and quick when it came to repairing the burst sewer waste in the upstairs bathroom, came out within the hour . Plus they are really quite competitively priced Reviewed on: 2nd September 2018

Brilliant service & value for money

Excellent customer service and value for money. Reviewed on: 13th August 2018

No Hassle

Easy to deal with competitive prices Reviewed on: 7th August 2018

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