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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.77

Based on 132 reviews, last reviewed 11th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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Direct Line Home Insurance reviews (132)

Feel Safe

Quick and easy to sort - less pressure in a difficult situation Reviewed on: 17th July 2018

Does your insurance company do that

Discovered a small leak that could be coming from a sink WC or one of 2 showers. Contacted direct line (to whom I pay almost £900 a year) and their advice employ a builder have him put 4 holes in the walls and the hole that relates to the leak they will fix, the rest I have to pay for. Thought as my insurer if I had an issue they would step in and fix it but apparently not. Be aware. Not cheap but not good either. Reviewed on: 3rd July 2018

Avoid this company

Within the space of a year, I had 2 claims. One of these was at my mother’s the other was at my own house. Direct Line are the worst people you can ever deal with. They’ll take your money but they’ll NEVER pay out. You only get what you pay for. Pay more - they say NFU Mutual are good but whatever you do, no matter how good their quote appears, avoid DL like the plague. Obstructive, labrythine and downright horrible is how I’d describe my overall experience with this company. Insure with anyone but not these. Reviewed on: 13th April 2018

A bunch legalised con-artsists

Had been with them for a number of years for a number of products without making a claim, roof was damaged in a storm and when I made a claim the company of "experts" (it later transpired that the member of staff concerned had no formal qualifications to make a judgement) they engaged stated that this was due to poor maintenance by the owner ... on an 8 year old house that I had a recent surveyors report for that highlighted no issues .... In the end their patronising, sanctimonious, accusational passive-aggressive staff insinuated that I was making a false claim despite me submitting BBC reports of the storm and data from the weather station in my garden. How can you make a false claim on the roof of a 3 story house that is only accessible with scaffolding? I the end I did what I would advise any customer to do: withdrew my business from this bunch of greedy, self-serving leagalised con-artist scum. In short: AVOID Reviewed on: 30th September 2017

OK most of the time!

I've had problems getting through to them to make an amendment to my policy. When Direct Line eventually answered it took 4 further phone calls to actually get them to complete the change... but they were the cheapest! Reviewed on: 30th September 2017

A company you can trust

Easy to understand what's covered and good customer service Reviewed on: 27th September 2017

Best Insurere

I've been with them for over 25 years and they provide consistently good service and prices. Staff really helpful and friendly. Reviewed on: 27th September 2017

Easy to deal with.

Moved home very straightforward all done in a few minutes Reviewed on: 26th September 2017

Inclusive policy

We shopped round & couldnt find a more compressive policy than this. Value for money too. Reviewed on: 23rd September 2017

Excellent Service

I had to claim for a sewage pipe collapse and they sourced a company to get it sorted. No quibble just fixed. Great service. Reviewed on: 21st September 2017

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