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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.85 (143 reviews)

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3.85

Based on 143 reviews, last reviewed 4th Sep 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

4

Direct Line Insurance Good cover but comparatively expensive. Reviewed on: 4th September 2026

Latest lowest rating:

1

Avoid Direct Line. Avoid Direct Line. If you have to use them, make sure you ready the Insurance booklet properly. Insurers like to take your money but when it comes to ... Read more Reviewed on: 8th August 2026

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (143)

Good choice of cover

Having being in the business in the past. This company has all the requirements for me. Everything been smooth and clear to understand Reviewed on: 23rd September 2018

Home emergency cover

Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved. Reviewed on: 21st September 2018

Great service

Supportive and responsive claims team, made the issue far less stressful. Reviewed on: 19th September 2018

Appalling service

Apalling service . Or none at all in my case been trying to contact someone to have a policy sent out for 3 days now. Left hanging on line each time for at least 15mins only to be cut off each time . Disgraceful service! Reviewed on: 14th September 2018

Fairly Cheap But Good Cover and Streight

Reasonbly cheap. The one time I claimed the were very strieght forward, no quiblles, even helpful. Reviewed on: 9th September 2018

Easy to deal with

Quick and easy to deal with and no quibbling Reviewed on: 6th September 2018

Better Than Most

i'm not going to overly sing their praises because their premiums are higher than most, but I stay with them due to the better turn over time of receiving money when I have had to make a claim,. Reviewed on: 5th September 2018

Hugely dissappinting

I thought direct line had great service which is how they justify their higher than normal prices. The person I spoke to to buy a policy sounded like her was getting p’d off at some of my questions. I just wanted to make sure I was covered. Disappointing. Reviewed on: 2nd September 2018

good in a crisis

Really helpful and quick when it came to repairing the burst sewer waste in the upstairs bathroom, came out within the hour . Plus they are really quite competitively priced Reviewed on: 2nd September 2018

Brilliant service & value for money

Excellent customer service and value for money. Reviewed on: 13th August 2018

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