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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.79 (136 reviews)

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3.75

Based on 136 reviews, last reviewed 28th Sep 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (136)

Best Insurere

I've been with them for over 25 years and they provide consistently good service and prices. Staff really helpful and friendly. Reviewed on: 27th September 2017

Easy to deal with.

Moved home very straightforward all done in a few minutes Reviewed on: 26th September 2017

Inclusive policy

We shopped round & couldnt find a more compressive policy than this. Value for money too. Reviewed on: 23rd September 2017

Excellent Service

I had to claim for a sewage pipe collapse and they sourced a company to get it sorted. No quibble just fixed. Great service. Reviewed on: 21st September 2017

trustworthy company

Always there for me and never let me down Reviewed on: 18th September 2017

Decent lot

Had to claim once and can't fault them for their support during the whole process. Stayed with them ever since as they are always competitive at renewal and I trust them more than most of the scam artists in this industry... Reviewed on: 12th September 2017

Friendly positive customer service

After swapping home insurance to Direct Line I discovered an error on the policy document, rang customer service they were great, correcting the error and waiving additional cost. Reviewed on: 10th September 2017

Simple process, good value

No issues with policy and easy to apply. Best value for money Reviewed on: 5th September 2017

WESITE DIFFICULTY

TRYING TO ARRANGE INSURANCE THE WAY I WISHED IT TO BE WAS SO DIFFICULT THAT I RESORTED TO PHONING CUSTOMER SERVICE IN ORDER TO DO SO. I AM STILL NOT SURE IF IT IS THE RIGHT LEVEL OF COVER. Reviewed on: 4th September 2017

Good value

Easy to get a quote, good value compared to other insurers. Reviewed on: 3rd September 2017

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