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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.68

Based on 132 reviews, last reviewed 11th Oct 2024

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.

If you’re considering Direct Line as your new home insurance provider, find out what existing customers have to say. Our Direct Line home insurance reviews can give you insight into what you can expect from the company. Discover whether policyholders were satisfied with their chosen level of cover and find out about Direct Line’s claims process and customer service. Learn more about real customer experiences by reading our reviews.

Have you had a home insurance policy with Direct Line? Did you take out buildings insurance, contents insurance, or both? Which level of cover did you choose and were you satisfied with the level of cover you received? Did you need to make a claim on your policy, and if so, how was it handled? Would you recommend Direct Line to a family member or friend?

Write an honest Direct Line home insurance review today. Together, we can help people like you make better decisions.

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Direct Line Home Insurance reviews (132)

Good value

Used direct line for 2 years now and have not had a problem. The monthly payments are good value and beat other quotes. When I have contacted them the call centre has always been in the UK. Very happy Reviewed on: 3rd August 2017

Ok

They haven't done anything wrong so far... which is good right? Reviewed on: 29th July 2017

GREAT VALUE INSURANCE WITH APPROACHABLE STAFF.

HAVE RENEWED MY POLICY WITH DIRECT LINE FOR THE 2ND YEAR NOW. AFTER RECEIVING MY RENEWAL NOTICE THIS YEAR THOUGHT THE NEW QUOTE WAS A BIT HIGH SO RANG DIRECT LINE AND SECURED A PRICE REDUCTION SO IN THE END ONLY WORKED OUT A COUPLE OF QUID DEARER. Reviewed on: 28th July 2017

Good customer service & clear paperwork.

Recently renewed our home insurance with Direct Line. Received paperwork and emails before renewal to remind me, and to outline the costs. Telephone customer service was good - well trained staff and I wasn't left on hold for ages. However not quite 10/10 because like many companies, the 'automatic renewal' quote was £200 more than last year, but as soon as I phoned them to query it, the figure came down by £150. Reviewed on: 27th July 2017

Good value for money

I've been with Direct line for years, they are a lot cheaper than others. Reviewed on: 26th July 2017

Excellent customer service and price.

I have been with direct line home insurance for about 5 years. I have had to claim twice and I have had excellent customer service with claims being processed quickly. Reviewed on: 21st July 2017

very poor customer service

Due to 2 water incidents in our home. We found out direct lone outsoirce their insurance to AXA.omg..customer care does not exist with either of these companies. Reviewed on: 19th July 2017

Bad customer service

Getting in contact with them takes forever!! you are always being passed to different departments and have to to repeat your problem 100 times! Reviewed on: 9th July 2017