Write a review

Newsletter

Go to business site

Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.85 (143 reviews)

View other Direct Line products

3.85

Based on 143 reviews, last reviewed 4th Sep 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

4

Direct Line Insurance Good cover but comparatively expensive. Reviewed on: 4th September 2026

Latest lowest rating:

1

Avoid Direct Line. Avoid Direct Line. If you have to use them, make sure you ready the Insurance booklet properly. Insurers like to take your money but when it comes to ... Read more Reviewed on: 8th August 2026

Read all reviews Write a review

About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Review Direct Line: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Home insurance reviews (143)

Excellent Service

I had to claim for a sewage pipe collapse and they sourced a company to get it sorted. No quibble just fixed. Great service. Reviewed on: 21st September 2017

trustworthy company

Always there for me and never let me down Reviewed on: 18th September 2017

Decent lot

Had to claim once and can't fault them for their support during the whole process. Stayed with them ever since as they are always competitive at renewal and I trust them more than most of the scam artists in this industry... Reviewed on: 12th September 2017

Friendly positive customer service

After swapping home insurance to Direct Line I discovered an error on the policy document, rang customer service they were great, correcting the error and waiving additional cost. Reviewed on: 10th September 2017

Simple process, good value

No issues with policy and easy to apply. Best value for money Reviewed on: 5th September 2017

WESITE DIFFICULTY

TRYING TO ARRANGE INSURANCE THE WAY I WISHED IT TO BE WAS SO DIFFICULT THAT I RESORTED TO PHONING CUSTOMER SERVICE IN ORDER TO DO SO. I AM STILL NOT SURE IF IT IS THE RIGHT LEVEL OF COVER. Reviewed on: 4th September 2017

Good value

Easy to get a quote, good value compared to other insurers. Reviewed on: 3rd September 2017

Expensive

Doesn't reward loyal customers so unfortunately moved from this company loyalty doesn't pay, shame as it was a decent company other than cost which is what matters these days Reviewed on: 27th August 2017

Cheap and great!

The cheapest quote we had, and does everything we want with no hassle. been really good! Reviewed on: 22nd August 2017

Fantastic customer service

Very friendly and helpful staff affordable price and easy to contact customer service Reviewed on: 19th August 2017

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Chelsea Building Society 0.00 from 0 reviews
Home Insurance
from Chill Insurance 3.84 from 1 reviews
Home insurance
from NFU Mutual 4.62 from 72 reviews

Want to see more from Direct Line?

Pet Insurance
from Direct Line 4.28 from 39 reviews
Breakdown Insurance
from Direct Line 4.19 from 7 reviews
Car insurance
from Direct Line 4.11 from 369 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub