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Charlie Hickling

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Review of the Direct Line, Car Insurance:

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Friendly customer service & easy renewal process

Recently renewed our car insurance with Direct Line. Received paperwork and emails before renewal to remind me, and to outline the costs. Telephone customer service was good - well trained staff and I wasn't left on hold for ages. Probably not the very cheapest company, but not bad. Overall would recommend. Reviewed on: 27th July 2017

Review of the Direct Line, Home Insurance:

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Good customer service & clear paperwork.

Recently renewed our home insurance with Direct Line. Received paperwork and emails before renewal to remind me, and to outline the costs. Telephone customer service was good - well trained staff and I wasn't left on hold for ages. However not quite 10/10 because like many companies, the 'automatic renewal' quote was £200 more than last year, but as soon as I phoned them to query it, the figure came down by £150. Reviewed on: 27th July 2017

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