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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.8 (133 reviews)

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3.79

Based on 133 reviews, last reviewed 13th Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

have been with them for a number of years now have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via variou... Read more Reviewed on: 13th August 2025

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (133)

Good Stuff

They were the cheapest for me with the cover I required buying and renewing have been very straight forward Reviewed on: 6th July 2017

Great prices but need to review each year

We've had good service but you need to review the prices and haggle each year Reviewed on: 4th July 2017

Great company to deal with.

Direct Line is always the cheapest for our home insurance but has better cover than most. It includes travel insurance at no extra cost. We had to cancel a holiday last year due to health reasons and claimed back the deposit from Direct Line. The claim went through easily and quickly and I'd recommend them to anyone. Reviewed on: 4th July 2017

Great service!

Very trustable company with good service Reviewed on: 4th July 2017

Superb customer service!

We have used other companies for our home insurance, however, none compare to Direct Line. We pay a little extra for the Home Start package which has saved us from very cold winters with the boiler repair. We have made claims following a burglary and it was dealt with very professionally but friendly too - very sympathetic and great service. Reviewed on: 4th July 2017

Great customer service over the phone

I wanted to get home insurance today for my contents inside my flat the gentleman over the phone gave me great quotes and was polite and very friendly with me over the phone. I wanted my home and belongings insured in case of fire flood or some other disaster. Ive been told as well by direct line that i can be insured while im away from home such as a mugging happened to me i would be insured for that all at £18.30 a month which i thought was brilliant price. Im now happy that ive got home insurance after seeing the glenfell tower block fire in london today it really made me think i need to be insured. Anything can happen and it is deverstating when it does. I was mugged few years back i wish i was insured by direct line then. Reviewed on: 14th June 2017

decent service though poor promotional offer

signed up with direct line home insurance with a £50 Amazon voucher if ordered online. told would receive it within 120 days. its now been 140days and still chasing it up, frustrating! Reviewed on: 24th December 2016

No drama just help and support

After a pipe broke in the loft when we were away from home, direct line sorted everything out for us and we felt they really cared about the problems we faced. Reviewed on: 29th October 2016

Great service

Very helpful and resolved my problem speedily Reviewed on: 21st October 2016

Hassle free claims

Direct Line are the best company I've dealt with when having to make a claim. It was so straightforward and hassle free which made the whole thing so much more less stressful. We simply made a phone call and we were given a like for like model of our tv. The customer services staff were polite, friendly and made sure that everything was dealt with as quickly & efficiently as possible. The best customer services we have dealt with regarding a claim, would thoroughly recommend them. Reviewed on: 8th October 2016

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