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Direct Line: Home insurance reviews

Name: Home insurance
Rating: 3.79 (136 reviews)

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3.75

Based on 136 reviews, last reviewed 28th Sep 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

21%

19%

Latest highest rating:

5

Efficient service We phoned them about a problem, they then handled everything very quickly and efficiently. I was very inpressed. Reviewed on: 24th September 2025

Latest lowest rating:

1

Home emergency reported Friday lunchtime. Home emergency reported Friday lunchtime. Text confirming heating engineer would be with us Sat 27/09/2025 between 9.00 and 12.30. Blue Badge holder, ... Read more Reviewed on: 28th September 2025

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About this product

Direct Line have two home insurance products to choose from.

The Home Insurance option is a standard policy. Direct Line’s Home Insurance Plus policy includes all the features of the Home Insurance cover but with extras included, such as personal possessions, accidental damage and home emergency protection.

Direct Line home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Home insurance reviews (136)

very poor customer service

Due to 2 water incidents in our home. We found out direct lone outsoirce their insurance to AXA.omg..customer care does not exist with either of these companies. Reviewed on: 19th July 2017

Bad customer service

Getting in contact with them takes forever!! you are always being passed to different departments and have to to repeat your problem 100 times! Reviewed on: 9th July 2017

Fairly good

Not a bad company however takes forever to get through to customer services with a simple query Reviewed on: 7th July 2017

Good Stuff

They were the cheapest for me with the cover I required buying and renewing have been very straight forward Reviewed on: 6th July 2017

Great prices but need to review each year

We've had good service but you need to review the prices and haggle each year Reviewed on: 4th July 2017

Great company to deal with.

Direct Line is always the cheapest for our home insurance but has better cover than most. It includes travel insurance at no extra cost. We had to cancel a holiday last year due to health reasons and claimed back the deposit from Direct Line. The claim went through easily and quickly and I'd recommend them to anyone. Reviewed on: 4th July 2017

Great service!

Very trustable company with good service Reviewed on: 4th July 2017

Superb customer service!

We have used other companies for our home insurance, however, none compare to Direct Line. We pay a little extra for the Home Start package which has saved us from very cold winters with the boiler repair. We have made claims following a burglary and it was dealt with very professionally but friendly too - very sympathetic and great service. Reviewed on: 4th July 2017

Great customer service over the phone

I wanted to get home insurance today for my contents inside my flat the gentleman over the phone gave me great quotes and was polite and very friendly with me over the phone. I wanted my home and belongings insured in case of fire flood or some other disaster. Ive been told as well by direct line that i can be insured while im away from home such as a mugging happened to me i would be insured for that all at £18.30 a month which i thought was brilliant price. Im now happy that ive got home insurance after seeing the glenfell tower block fire in london today it really made me think i need to be insured. Anything can happen and it is deverstating when it does. I was mugged few years back i wish i was insured by direct line then. Reviewed on: 14th June 2017

decent service though poor promotional offer

signed up with direct line home insurance with a £50 Amazon voucher if ordered online. told would receive it within 120 days. its now been 140days and still chasing it up, frustrating! Reviewed on: 24th December 2016

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