Write a review

Go to business site

Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.02 (116 reviews)

View other Homeprotect products

4.02

Based on 116 reviews, last reviewed 17th Mar 2026

15% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

54%

15%

25%

Latest highest rating:

4

System upgrade This system upgrade was carried out efficiently on time. A missing loud bleeper was sent by post and should be made operational soon. Reviewed on: 17th March 2026

Latest lowest rating:

1

I had an extremely disappointing experience with Hom... I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called the... Read more Reviewed on: 13th March 2026

Visit provider site Read all reviews Write a review

About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Review Homeprotect: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Homeprotect Home insurance reviews (116)

System upgrade

This system upgrade was carried out efficiently on time. A missing loud bleeper was sent by post and should be made operational soon. Reviewed on: 17th March 2026

Reply from Homeprotect We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team. Response date: 18th March 2026

Quality of written communication seems good and clear.

Quality of written communication seems good and clear. We don't have a so-called "relationship" as mostly done transactionally at arms length and via digital means. But the policy meets our needs and the price appeared competitive for renewal which is so often not the case - so we've remained with Homeprotect. Reviewed on: 16th March 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th March 2026

a very easy renewal experience offering a great price

a very easy renewal experience offering a great price Reviewed on: 14th March 2026

Reply from Homeprotect That's what we like to hear, Mark ! Thank you for your 5 Star review. The Homeprotect Team. Response date: 17th March 2026

Renewal easy and clear

Online renewal was relatively easy and the offer is clear with what the upgrade and downgrade. But the price is not that competitive. Coverage is comprehensive. There are lot details and customize if you know what you are insurance. Reviewed on: 14th March 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th March 2026

I had an extremely disappointing experience with Hom...

I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called them, they quickly told me the problem was not covered under the policy. This was astonishing, because the issue clearly affects the property itself. Yet despite this obvious connection, they immediately hid behind the small print and refused to help. It feels like HomeProtect by AXA are perfectly happy to take homeowners’ money month after month for insurance premiums, but the moment you actually need them to do what you pay them for — provide cover — they suddenly find endless reasons why your situation is somehow excluded. The entire experience left me feeling that the business model is simply to collect premiums while doing everything possible to avoid paying out when a legitimate claim is made. As a homeowner, you pay for peace of mind, but when the time comes to rely on your insurer, you get nothing but excuses and policy technicalities. It’s honestly remarkable to see how profitable the insurance industry must be when ordinary people faithfully pay their premiums year after year, only to discover that when they need support, they are left entirely on their own. Based on this experience, I would strongly advise other homeowners to read the policy extremely carefully and think twice before relying on HomeProtect by AXA to protect their property. My experience suggests that when it matters most, the support simply isn’t there. Reviewed on: 13th March 2026

Reply from Homeprotect Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team. Response date: 13th March 2026

Great for listed buildings

We have Grade II listed insurance with this company. The cost feels reasonable as most insurers won't even offer affordable insurance for older houses. Haven't claimed on this policy but great to have peace of mind. Reviewed on: 11th March 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 13th March 2026

Excellent Rates

I have been with you for a few years. You have always given me the best price. Reviewed on: 10th March 2026

Reply from Homeprotect That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

A fair and competitive price

Positive experience for renewal process a fair price compared to other providers and easy to renew with a reasonably secure process for documents retrieval Reviewed on: 4th March 2026

Reply from Homeprotect That's what we like to hear, Simon! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Impressed

Our grade 2 listed cottage has been covered with Homeprotect for two years. Luckily we have never had to claim, however renewal has been super easy and I am even more impressed now that I have found out that Homeprotect is a sponsor of Refuge. what a brilliant charity for those in need of a safe place to stay. Reviewed on: 2nd March 2026

Reply from Homeprotect That's what we like to hear, Faye! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Always helpful anytime I've had to contact them.

Always helpful anytime I've had to contact them. Reviewed on: 27th February 2026

Reply from Homeprotect That's what we like to hear, Susanna! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Do you have a different Homeprotect product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from Locket Home Insurance 5.00 from 2 reviews
Landlord Insurance
from Aro 0.00 from 0 reviews
Home Insurance
from Prudential 2.67 from 14 reviews

Want to see more from Homeprotect?

Landlord insurance
from Homeprotect 4.33 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub