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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.01 (108 reviews)

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4.01

Based on 108 reviews, last reviewed 2nd Mar 2026

26% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

53%

14%

26%

Latest highest rating:

5

Impressed Our grade 2 listed cottage has been covered with Homeprotect for two years. Luckily we have never had to claim, however renewal has been super easy an... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

I put In a claim that was never dealt with I emailed... I put In a claim that was never dealt with I emailed and called may times with absolutely no response for them to tell me, they closed the case withou... Read more Reviewed on: 21st February 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (108)

Impressed

Our grade 2 listed cottage has been covered with Homeprotect for two years. Luckily we have never had to claim, however renewal has been super easy and I am even more impressed now that I have found out that Homeprotect is a sponsor of Refuge. what a brilliant charity for those in need of a safe place to stay. Reviewed on: 2nd March 2026

Always helpful anytime I've had to contact them.

Always helpful anytime I've had to contact them. Reviewed on: 27th February 2026

Reduced premium when asked

Home protect were very responsive when I was going to move to another provider as my quote online was cheape. They reduced my premium accordingly. I haven’t needed to make any claims so can’t review that element of their service Reviewed on: 27th February 2026

Easy to understand policy, I liked that I could take...

Easy to understand policy, I liked that I could take the content cover without taking full home protection. Reviewed on: 25th February 2026

Renews every year, great value - We haven't had to m...

Renews every year, great value - We haven't had to make a claim or contact Homeprotect Reviewed on: 24th February 2026

Excellent service

Insurance renewal rapid and cheaper than previous premium Reviewed on: 22nd February 2026

I put In a claim that was never dealt with I emailed...

I put In a claim that was never dealt with I emailed and called may times with absolutely no response for them to tell me, they closed the case without informing me! Terrible customer service Reviewed on: 21st February 2026

Reply from Homeprotect Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team. Response date: 24th February 2026

Easy to buy, very competitive price, excellent service

Easy to buy, very competitive price, excellent service Reviewed on: 20th February 2026

Great Customer Service

We had to change method of payment - customer service was excellent . The premium had reduced which was good news. Reviewed on: 18th February 2026

Good service fair price

Good service fair price been with them for a few years now Reviewed on: 17th February 2026

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