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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.14 (130 reviews)

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4.14

Based on 130 reviews, last reviewed 9th Apr 2026

28% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

14%

22%

Latest highest rating:

5

The renewal process was seamless. The renewal process was seamless. Starting with a renewal reminder, then receiving the new premium which was actually less than last year’s premium, f... Read more Reviewed on: 9th April 2026

Latest lowest rating:

1

I had an extremely disappointing experience with Hom... I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called the... Read more Reviewed on: 13th March 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (130)

The renewal process was seamless.

The renewal process was seamless. Starting with a renewal reminder, then receiving the new premium which was actually less than last year’s premium, followed by getting the renewal confirmation with all necessary information. Faultless! Reviewed on: 9th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Charles! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 9th April 2026

Best possible price

Home protect always assist with getting the best possible price for my home insurance. Reviewed on: 8th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Ellyr! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 8th April 2026

Simple renewal process, quick and easy

Simple renewal process, quick and easy Reviewed on: 5th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Suk! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 6th April 2026

Been with homeprotect for several years

Been with homeprotect for several years Reviewed on: 5th April 2026

Reply from Homeprotect Thank you so much for your amazing review, Wally! We're thrilled to hear that you had a great experience with us. The Homeprotect Team Response date: 6th April 2026

What are you asking me to review ?

What are you asking me to review ?! I have not made a claim. All I have done is allow my insurance to renew itself. Reviewed on: 5th April 2026

Reply from Homeprotect Sorry to hear about your experience, Anita. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have attached the relevant information to help you reach out to us. The Homeprotect team. Contact us link-https://www.homeprotect.co.uk/contact-us Response date: 6th April 2026

Perfect one

Easy to apply and all the options available online. Best buy Reviewed on: 4th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Doshisha! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 6th April 2026

Good so far.

Whilst I haven't had to make a claim, and have only been with them for the last couple of years, my experience so far has been very good. Reviewed on: 3rd April 2026

Reply from Homeprotect Thank you for the positive feedback, Sam! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 6th April 2026

Everyone I have spoken to have been knowledgeable an...

Everyone I have spoken to have been knowledgeable and patient with all of my questions. Fantastic customer service and peace of mind Reviewed on: 3rd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Laura! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 6th April 2026

Renewal was easy and price was excellent

Renewal was easy and price was excellent Reviewed on: 2nd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Rachael! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 2nd April 2026

Decide what's best for you

After taking advise from martin lewis decided to stay with you Reviewed on: 1st April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Lilian! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st April 2026

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