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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.41 (233 reviews)

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4.41

Based on 233 reviews, last reviewed 16th Sep 2026

4% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

66%

16%

14%

Latest highest rating:

4

So far so good but so far I have not had to make a c... So far so good but so far I have not had to make a claim fingers crossed Reviewed on: 16th September 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

AXA Insurance is the lead underwriter for Home Insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (233)

So far so good but so far I have not had to make a c...

So far so good but so far I have not had to make a claim fingers crossed Reviewed on: 16th September 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th September 2026

Great value for money

Great customer service. If amendments are required they are taken care of quickly and efficiently. Great price for what I have covered. Reviewed on: 15th September 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 17th September 2026

Excellent customer service.

Excellent customer service. Easily contactable and very helpful and knowledgeable staff. The price seems competitive. Reviewed on: 12th September 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Nigel! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 17th September 2026

Renewal is easy.

Renewal is easy. There were no problems, so far at least Reviewed on: 8th September 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 9th September 2026

Home Protect provides reassurance and great value!

Home Protect provides reassurance, good value and great customer service. So easy to use, thank you! Reviewed on: 8th September 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 9th September 2026

Great experience with this provider and their staff.

Great experience with this provider and their staff. Friendly, knowledgeable and didn't have to wait in long queues to speak to them either! Thank you guys! Reviewed on: 8th September 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Sarah! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 9th September 2026

Very simple renewal process at a great price.

Very simple renewal process at a great price. Reviewed on: 5th September 2026

Reply from Homeprotect That's what we like to hear, Claire! Thank you for your 5 Star review. The Homeprotect Team. Response date: 5th September 2026

Great price and really great support.

Great price and really great support. Homeprotect are so helpful in ensuring the policy is correct and that I understood everything correctly. I really hate buying insurance but dealing with Homeprotect has made it so much more pleasant. Reviewed on: 4th September 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Dizzy! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 5th September 2026

An improved price on last year and a seamless renewal

An improved price on last year and a seamless renewal Reviewed on: 2nd September 2026

Reply from Homeprotect Thank you so much for your amazing review, Neil! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 5th September 2026

Poor previous experience

Previous experience nearly 2 years ago shows that I got water leak repair satisfactorily repaired far quicker and cheaper organising it myself rather than through Homeprotect Reviewed on: 1st September 2026

Reply from Homeprotect I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us Response date: 2nd September 2026

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