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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.15 (140 reviews)

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4.15

Based on 140 reviews, last reviewed 1st May 2026

54% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

60%

13%

21%

Latest highest rating:

5

Blocked drain Had call-outs to fix blocked drain, scheduled appointment quickly and problems resolved. Reviewed on: 1st May 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (140)

Blocked drain

Had call-outs to fix blocked drain, scheduled appointment quickly and problems resolved. Reviewed on: 1st May 2026

A very quick & easy process & the staff knowledgeabl...

A very quick & easy process & the staff knowledgeable & explain everything very well. Good value for money. Reviewed on: 27th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Fiona! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 28th April 2026

Fair renewal quote.

When my insurance was due you sent a renewal letter. The new price was below last year's cost , so there was no need to search for other offers. I was content to renew with yourselves. Reviewed on: 26th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Maureen! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 27th April 2026

Great staff

I have found your staff helpful, friendly and knowledgeable. I am insuring my mums house first when she went in a home and then after she died. Reviewed on: 26th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Anne! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 27th April 2026

Cancellation 'Administration' charges horrendous!

We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house awaiting sale process.. We have now been told that we are being charged £90 in cancellation 'fees' for administration cost! 4 1/2 months premium to put a tick in the box!!! What a ridiculous charge! One, maybe two months for an early cancellation - not 4 1/2!!! Insurance was handy, but getting out of it very costly - will not be coming back. Reviewed on: 23rd April 2026

Reply from Homeprotect Sorry to hear this, Susan, that's not the level of service we would expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have also attached the link to contact us. Thank you, The Homeprotect Team. Response date: 24th April 2026

Owner review

Reliable Service Provider. We had a smooth process in obtaining our insurance policy Reviewed on: 22nd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 22nd April 2026

Home protect insurance

They got in touch, told me what was happing, and if I wanted to carry on. Reviewed on: 22nd April 2026

Reply from Homeprotect Great to hear we could help you, Mrs V! Thank you for your 5 star feedback. The Homeprotect Team. Response date: 22nd April 2026

So far so good

Although I have not made a claim, on the surface it is good value for money compared with others. Reviewed on: 20th April 2026

Reply from Homeprotect Thank you so much for your amazing review, John! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 21st April 2026

Extremely lengthy, 3 calls I think of 40-60 mins.

Extremely lengthy, 3 calls I think of 40-60 mins. so long and difficult that I was credited with small sums of compensation.The first contact resulted in incorrect listing of some items to be taken out of house. Not convinced that the person fully understood what I had said. transcripts are available. One call was disconnected somehow, and I had to initiate the continuation finding that I had to start all over again. Reviewed on: 17th April 2026

Reply from Homeprotect I'm sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat, email or phone, we will look into this for you. The Homeprotect Team. Response date: 20th April 2026

Fantastic customer service and a very easy transacti...

Fantastic customer service and a very easy transaction for the customers Reviewed on: 16th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, John! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 17th April 2026

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