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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.43 (247 reviews)

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4.43

Based on 247 reviews, last reviewed 10th Oct 2026

11% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

66%

16%

13%

Latest highest rating:

5

Five star customer service. Customer service excellent when I needed to update a few details on my renewal Reviewed on: 10th October 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

AXA Insurance is the lead underwriter for Home Insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (247)

Five star customer service.

Customer service excellent when I needed to update a few details on my renewal Reviewed on: 10th October 2026

Easy to renew but no experience of making a claim.

Easy to renew but no experience of making a claim. Not the most competitive cost. Reviewed on: 8th October 2026

Very good service but a bit expensive

Very good service but a bit expensive Reviewed on: 8th October 2026

Excellent price and easy to complete!

Excellent price (cheaper than the first year) and easy to complete, very happy to start a second year with Homeprotect. Reviewed on: 6th October 2026

Great service, love the easy renewal and great price!

Great service, love the easy renewal and great price! Reviewed on: 5th October 2026

Reply from Homeprotect We’re delighted to see your 5-star review,Laura! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 6th October 2026

Very quick response to application

Very quick response to application Reviewed on: 5th October 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 6th October 2026

Home Protect rebiew

Not had to use Homeprotect but am confident they will do what they say Reviewed on: 30th September 2026

Reply from Homeprotect Thank you for the positive feedback, Kevin! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 1st October 2026

Efficient and professional service.

Efficient and professional service. Reviewed on: 27th September 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 29th September 2026

Good notice of Renewal and clear direction

Good notice of Renewal and clear direction Reviewed on: 27th September 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 29th September 2026

Easy stress free service

I have found that dealing with Homeprotect has always been very straightforward and the outcomes satisfactory providing me with a stress free service. Reviewed on: 26th September 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 29th September 2026

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