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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.38 (186 reviews)

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4.38

Based on 186 reviews, last reviewed 13th Jul 2026

30% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

66%

12%

16%

Latest highest rating:

5

The agent dealt with me very professionally The agent dealt with me very professionally Reviewed on: 13th July 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (186)

Polite staff And good customer service

Polite staff And good customer service Reviewed on: 16th February 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Kamlesh! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 11th March 2026

Does what it says on the tin

Does what it says on the tin… Good price for what it is. It was all done online, but I’ve never had a reason to speak to customer service. I’m sure if I’d needed to, they’d be good, too. Reviewed on: 14th February 2026

Reply from Homeprotect That's what we like to hear, Sarah! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

When policy renew came through at nearly double the...

When policy renew came through at nearly double the premium even though no claims. I used chat service where they were unable to bring down the cost . I made it plainly obvious I wouldn’t be renewing in the conversation but because I didn’t use the word cancel I got sent a letter telling me I owed money as I had cancelled direct debit. You have to opt out of renewal in very small print if you don’t they will renew policy without your permission then charge you cancellation fee. Absolute con , don’t use these cowboys Reviewed on: 13th February 2026

Reply from Homeprotect Sorry to hear about your experience, that is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team. Response date: 16th February 2026

It’s a breeze

I like the cover, the price is competitive so I can just let them do their thing. Reviewed on: 12th February 2026

Reply from Homeprotect That's what we like to hear, Stephen! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Homeprotect House Insurance.

Outstanding customer service very polite and extremely helpful. Excellent product knowledge with very reassuring information about about which product to choose. Would recommend to friends and family! Reviewed on: 10th February 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Alan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 11th March 2026

Renewal was automatic.

Renewal was automatic. Easy. The review of the policy is also easy through the portal Reviewed on: 9th February 2026

Reply from Homeprotect Thank you so much for your amazing review, Gillian! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 11th March 2026

Excellent client handling, professional approach

Excellent client handling, professional approach Reviewed on: 6th February 2026

Reply from Homeprotect That's what we like to hear, Terry! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

easy to discuss and process the renewal

easy to discuss and process the renewal Reviewed on: 1st February 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 3rd February 2026

questionable renewal quote

insurance should go down not up when existing no claims bonus. Reviewed on: 30th January 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 3rd February 2026

very simple to renew and the website is very informa...

very simple to renew and the website is very informative and explains everything. Reviewed on: 25th January 2026

Reply from Homeprotect Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team. Response date: 3rd February 2026

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