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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.08 (122 reviews)

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4.08

Based on 122 reviews, last reviewed 2nd Apr 2026

10% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

55%

15%

24%

Latest highest rating:

5

Renewal was easy and price was excellent Renewal was easy and price was excellent Reviewed on: 2nd April 2026

Latest lowest rating:

1

I had an extremely disappointing experience with Hom... I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called the... Read more Reviewed on: 13th March 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (122)

Renewal was easy and price was excellent

Renewal was easy and price was excellent Reviewed on: 2nd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Rachael! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 2nd April 2026

Decide what's best for you

After taking advise from martin lewis decided to stay with you Reviewed on: 1st April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Lilian! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st April 2026

Even though I am a bit of a technophobe, Homeprotect...

Even though I am a bit of a technophobe, Homeprotect make the renewal process easy. They even send reminder emails-a necessity for me now-and this ensures I approve all that was required. Stress and worry free renewal. Reviewed on: 29th March 2026

Reply from Homeprotect Your 5-star feedback made our day, Patricia! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 30th March 2026

Great company

First class service the fact to that you spoke to a human being instead of a machine makes a lot of difference. Reviewed on: 27th March 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Evaline! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 30th March 2026

Slightly more difficult than expected

For some reason I had to re input my payment details and it felt like home protect left it a little let in terms of setting up the renewal. Otherwise easy Reviewed on: 24th March 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 24th March 2026

All round good service

All round good service and to my surprise our premium went down in the second year. Reviewed on: 23rd March 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 24th March 2026

System upgrade

This system upgrade was carried out efficiently on time. A missing loud bleeper was sent by post and should be made operational soon. Reviewed on: 17th March 2026

Reply from Homeprotect We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team. Response date: 18th March 2026

Quality of written communication seems good and clear.

Quality of written communication seems good and clear. We don't have a so-called "relationship" as mostly done transactionally at arms length and via digital means. But the policy meets our needs and the price appeared competitive for renewal which is so often not the case - so we've remained with Homeprotect. Reviewed on: 16th March 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th March 2026

a very easy renewal experience offering a great price

a very easy renewal experience offering a great price Reviewed on: 14th March 2026

Reply from Homeprotect That's what we like to hear, Mark ! Thank you for your 5 Star review. The Homeprotect Team. Response date: 17th March 2026

Renewal easy and clear

Online renewal was relatively easy and the offer is clear with what the upgrade and downgrade. But the price is not that competitive. Coverage is comprehensive. There are lot details and customize if you know what you are insurance. Reviewed on: 14th March 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th March 2026

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