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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.40 (223 reviews)

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4.40

Based on 223 reviews, last reviewed 31st Aug 2026

18% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

16%

14%

Latest highest rating:

5

Straight forward to renew. Straight forward to renew. Renewal approx. 33% cheaper than last year! Easy to add bespoke items e.g. jewellery etc. Reviewed on: 31st August 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (223)

Easy renewal process, happy with service.

Easy renewal process, happy with service. Reviewed on: 10th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Emma! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 11th May 2026

Easy contact.

Easy contact. Always great customer service. Good renewal price. Reviewed on: 9th May 2026

Reply from Homeprotect Your 5-star feedback made our day, Linda! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 11th May 2026

Simple and Easy to reinsure

It was quick and easy to arrange the insurance and when I called got the information I needed to make the changes Reviewed on: 4th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 5th May 2026

Blocked drain

Had call-outs to fix blocked drain, scheduled appointment quickly and problems resolved. Reviewed on: 1st May 2026

Reply from Homeprotect Great to hear we could help you, Graham! Thank you for your 5 star feedback. The Homeprotect Team. Response date: 5th May 2026

A very quick & easy process & the staff knowledgeabl...

A very quick & easy process & the staff knowledgeable & explain everything very well. Good value for money. Reviewed on: 27th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Fiona! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 28th April 2026

Fair renewal quote.

When my insurance was due you sent a renewal letter. The new price was below last year's cost , so there was no need to search for other offers. I was content to renew with yourselves. Reviewed on: 26th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Maureen! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 27th April 2026

Great staff

I have found your staff helpful, friendly and knowledgeable. I am insuring my mums house first when she went in a home and then after she died. Reviewed on: 26th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Anne! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 27th April 2026

Cancellation 'Administration' charges horrendous!

We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house awaiting sale process.. We have now been told that we are being charged £90 in cancellation 'fees' for administration cost! 4 1/2 months premium to put a tick in the box!!! What a ridiculous charge! One, maybe two months for an early cancellation - not 4 1/2!!! Insurance was handy, but getting out of it very costly - will not be coming back. Reviewed on: 23rd April 2026

Reply from Homeprotect Sorry to hear this, Susan, that's not the level of service we would expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have also attached the link to contact us. Thank you, The Homeprotect Team. Response date: 24th April 2026

Owner review

Reliable Service Provider. We had a smooth process in obtaining our insurance policy Reviewed on: 22nd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 22nd April 2026

Home protect insurance

They got in touch, told me what was happing, and if I wanted to carry on. Reviewed on: 22nd April 2026

Reply from Homeprotect Great to hear we could help you, Mrs V! Thank you for your 5 star feedback. The Homeprotect Team. Response date: 22nd April 2026

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