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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.38 (186 reviews)

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4.38

Based on 186 reviews, last reviewed 13th Jul 2026

30% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

66%

12%

16%

Latest highest rating:

5

The agent dealt with me very professionally The agent dealt with me very professionally Reviewed on: 13th July 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (186)

Reduced premium when asked

Home protect were very responsive when I was going to move to another provider as my quote online was cheape. They reduced my premium accordingly. I haven’t needed to make any claims so can’t review that element of their service Reviewed on: 27th February 2026

Reply from Homeprotect That's what we like to hear, Kate! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Easy to understand policy, I liked that I could take...

Easy to understand policy, I liked that I could take the content cover without taking full home protection. Reviewed on: 25th February 2026

Reply from Homeprotect That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Renews every year, great value - We haven't had to m...

Renews every year, great value - We haven't had to make a claim or contact Homeprotect Reviewed on: 24th February 2026

Reply from Homeprotect That's what we like to hear, Debbie! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Excellent service

Insurance renewal rapid and cheaper than previous premium Reviewed on: 22nd February 2026

Reply from Homeprotect That's what we like to hear, Josette ! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

I put In a claim that was never dealt with I emailed...

I put In a claim that was never dealt with I emailed and called may times with absolutely no response for them to tell me, they closed the case without informing me! Terrible customer service Reviewed on: 21st February 2026

Reply from Homeprotect Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team. Response date: 24th February 2026

Easy to buy, very competitive price, excellent service

Easy to buy, very competitive price, excellent service Reviewed on: 20th February 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 11th March 2026

Great Customer Service

We had to change method of payment - customer service was excellent . The premium had reduced which was good news. Reviewed on: 18th February 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Goatham! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 11th March 2026

Good service fair price

Good service fair price been with them for a few years now Reviewed on: 17th February 2026

Reply from Homeprotect That's what we like to hear, Rajiv! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Home and Contents Insurance

The price is generally competitive but last year my policy costs went up by over £400 then this year, it dropped by over £100 - there seems no logic to it. I did stick with Home Protect despite the large increase as it is a safe brand. Reviewed on: 17th February 2026

Reply from Homeprotect That's what we like to hear, John! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

You dealt with one small claim very efficiently .

You dealt with one small claim very efficiently . Renewal procedure very simple premiums very competitive Reviewed on: 16th February 2026

Reply from Homeprotect That's what we like to hear, Stephen! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

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