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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.38 (182 reviews)

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4.38

Based on 182 reviews, last reviewed 8th Jul 2026

22% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

66%

12%

16%

Latest highest rating:

5

This is the third consecutive year I’ve renewed with... This is the third consecutive year I’ve renewed with homeprotect. Not only do they supply an excellent product, they usually do it at a very competiti... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (182)

Good insurance.

Good insurance. Competitive pricing. Reviewed on: 24th June 2026

Reply from Homeprotect That's what we like to hear, Stephen! Thank you for your 5 Star review. The Homeprotect Team. Response date: 26th June 2026

We had an emergency sewage issue and the out of hour...

We had an emergency sewage issue and the out of hours service was great. Minimal admin for us, and a quick and efficient solution Reviewed on: 24th June 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 26th June 2026

Customer service staff are always professional and c...

Customer service staff are always professional and courteous. They are knowledgeable and polite, giving clear, concise responses to queries. The App is easy to navigate and policy details well laid out. I chose Home Protect because it provided the cover we needed at an exceptional value for money price point. Reviewed on: 17th June 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Richard! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 19th June 2026

All good went very well the whole process was simple...

All good went very well the whole process was simple and very easy Reviewed on: 17th June 2026

Reply from Homeprotect Thank you so much for your amazing review, Ken! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 19th June 2026

Wanted a policy to be away more than 30 days you pro...

Wanted a policy to be away more than 30 days you provide that at a good price . Reviewed on: 17th June 2026

Reply from Homeprotect Your 5-star feedback made our day, Mark! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 19th June 2026

Everything easy to the point communication from you...

Everything easy to the point communication from you people on time all angles covered Thankyou Reviewed on: 17th June 2026

Reply from Homeprotect That's what we like to hear, Nichael! Thank you for your 5 Star review. The Homeprotect Team. Response date: 19th June 2026

Amazing value

Been using these for a few years now. Couldn't believe my eyes when they sent through my recent renewal quote. It was so favourable I even questioned it with customer services! They assured me I had all the cover I needed and that the price was genuine. Will definitely renew next year. Reviewed on: 17th June 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 17th June 2026

Great service

Always very helpful when I called them with questions. Reviewed on: 16th June 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Gary! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 17th June 2026

Not gud when it’s come to make claim it’s very...

Not gud when it’s come to make claim it’s very bad Reviewed on: 16th June 2026

Reply from Homeprotect I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us Response date: 17th June 2026

Keeping my renewals policy just about the same as th...

Keeping my renewals policy just about the same as the previous year Reviewed on: 7th June 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 8th June 2026

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