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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.42 (241 reviews)

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4.42

Based on 241 reviews, last reviewed 30th Sep 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

66%

16%

13%

Latest highest rating:

5

Home Protect rebiew Not had to use Homeprotect but am confident they will do what they say Reviewed on: 30th September 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

AXA Insurance is the lead underwriter for Home Insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (241)

Efficient, good communication via phone and email, c...

Efficient, good communication via phone and email, competitive pricing and straightforward paperwork. Reviewed on: 31st July 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 3rd August 2026

AVOID - no actual protection offered

I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appointment was made with an ‘emergency’ plumber for between 13 hours and 18 hours later. This company had no regard for the structural damage that would be caused by the water flooding through for this length of time or the safety risk posed by the water getting into the electrics. I therefore had to get, and pay for, my own plumber to come out and drain the tank. Disgraceful. Reviewed on: 30th July 2026

Reply from Homeprotect I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us Response date: 3rd August 2026

I’m good value for moneyhappy with the policy.

I’m happy with the policy. I’m happy with the renewal and touch. Would I haven’t had to have a claim but hopefully they will deal with a claim proficiently and professionally. Reviewed on: 30th July 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 3rd August 2026

Overall we value the fact that they don’t try and in...

Overall we value the fact that they don’t try and increase the premium by too much every year. Reviewed on: 26th July 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 27th July 2026

Easy auto-renewal experience.

Easy auto-renewal experience. No worries - didn’t have to think about it. Price increased, which was disappointing, but not by too much! Reviewed on: 26th July 2026

Reply from Homeprotect I’m sorry to hear that you’re unhappy with your new renewal price. Insurance premiums are calculated based on the potential cost of claims, and unfortunately these costs have risen over the past year. This includes the cost of materials, labour, and handling claims. Like many other industries affected by supply chain challenges and rising expenses, we’ve had to reflect these increases in our pricing. We are working hard to improve the portal all the time. Thank you, The Homeprotect Team. Response date: 27th July 2026

Easy to deal with ,especially when making a claim

Easy to deal with ,especially when making a claim Reviewed on: 21st July 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 21st July 2026

5 star service exlant experience

5 star service exlant experience Reviewed on: 20th July 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 21st July 2026

All seems easy at a fair price.

All seems easy at a fair price. Happy with the company Reviewed on: 20th July 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 20th July 2026

Still awaiting reimbursement!!

Still awaiting reimbursement as policy was renewed in error Reviewed on: 19th July 2026

Reply from Homeprotect I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please respond to the request for further information so we can escalate the matter and resolve it as quickly as possible. Thanks, The Homeprotect Team. Response date: 20th July 2026

Homeprotect gives me the cover required.

Homeprotect gives me the cover required. A lot of insurers do not cover land if you exceed a certain amount. My cover includes person insurance whilst on my property and the overall cost is very reasonable. Reviewed on: 18th July 2026

Reply from Homeprotect Your 5-star feedback made our day, Bren! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 20th July 2026

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