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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.35 (172 reviews)

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4.35

Based on 172 reviews, last reviewed 24th Jun 2026

52% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

65%

12%

17%

Latest highest rating:

5

Good insurance. Good insurance. Competitive pricing. Reviewed on: 24th June 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (172)

Extremely lengthy, 3 calls I think of 40-60 mins.

Extremely lengthy, 3 calls I think of 40-60 mins. so long and difficult that I was credited with small sums of compensation.The first contact resulted in incorrect listing of some items to be taken out of house. Not convinced that the person fully understood what I had said. transcripts are available. One call was disconnected somehow, and I had to initiate the continuation finding that I had to start all over again. Reviewed on: 17th April 2026

Reply from Homeprotect I'm sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat, email or phone, we will look into this for you. The Homeprotect Team. Response date: 20th April 2026

Fantastic customer service and a very easy transacti...

Fantastic customer service and a very easy transaction for the customers Reviewed on: 16th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, John! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 17th April 2026

The renewal process was seamless.

The renewal process was seamless. Starting with a renewal reminder, then receiving the new premium which was actually less than last year’s premium, followed by getting the renewal confirmation with all necessary information. Faultless! Reviewed on: 9th April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Charles! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 9th April 2026

Best possible price

Home protect always assist with getting the best possible price for my home insurance. Reviewed on: 8th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Ellyr! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 8th April 2026

Simple renewal process, quick and easy

Simple renewal process, quick and easy Reviewed on: 5th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Suk! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 6th April 2026

Been with homeprotect for several years

Been with homeprotect for several years Reviewed on: 5th April 2026

Reply from Homeprotect Thank you so much for your amazing review, Wally! We're thrilled to hear that you had a great experience with us. The Homeprotect Team Response date: 6th April 2026

What are you asking me to review ?

What are you asking me to review ?! I have not made a claim. All I have done is allow my insurance to renew itself. Reviewed on: 5th April 2026

Reply from Homeprotect Sorry to hear about your experience, Anita. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have attached the relevant information to help you reach out to us. The Homeprotect team. Contact us link-https://www.homeprotect.co.uk/contact-us Response date: 6th April 2026

Perfect one

Easy to apply and all the options available online. Best buy Reviewed on: 4th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Doshisha! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 6th April 2026

Good so far.

Whilst I haven't had to make a claim, and have only been with them for the last couple of years, my experience so far has been very good. Reviewed on: 3rd April 2026

Reply from Homeprotect Thank you for the positive feedback, Sam! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 6th April 2026

Everyone I have spoken to have been knowledgeable an...

Everyone I have spoken to have been knowledgeable and patient with all of my questions. Fantastic customer service and peace of mind Reviewed on: 3rd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Laura! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 6th April 2026

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