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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.38 (207 reviews)

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4.38

Based on 207 reviews, last reviewed 9th Aug 2026

22% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

66%

14%

15%

Latest highest rating:

5

Easy renewal process. Easy renewal process. No need to.contact insurers this time. Handled a previous claim relating to my brother's estate very well. Reviewed on: 9th August 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (207)

Everything easy to the point communication from you...

Everything easy to the point communication from you people on time all angles covered Thankyou Reviewed on: 17th June 2026

Reply from Homeprotect That's what we like to hear, Nichael! Thank you for your 5 Star review. The Homeprotect Team. Response date: 19th June 2026

Amazing value

Been using these for a few years now. Couldn't believe my eyes when they sent through my recent renewal quote. It was so favourable I even questioned it with customer services! They assured me I had all the cover I needed and that the price was genuine. Will definitely renew next year. Reviewed on: 17th June 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 17th June 2026

Great service

Always very helpful when I called them with questions. Reviewed on: 16th June 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Gary! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 17th June 2026

Not gud when it’s come to make claim it’s very...

Not gud when it’s come to make claim it’s very bad Reviewed on: 16th June 2026

Reply from Homeprotect I’m sorry to hear about your experience. This is not the level of service we aim to provide. Please contact us over the live chat or by phone so that we can look into this matter. I am also attaching the link to contact us. The Homeprotect Team. https://www.homeprotect.co.uk/contact-us Response date: 17th June 2026

Keeping my renewals policy just about the same as th...

Keeping my renewals policy just about the same as the previous year Reviewed on: 7th June 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 8th June 2026

Been with you several years.

Been with you several years. Good to know you’re there. Reviewed on: 6th June 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 8th June 2026

Great company

Great service and value for money Reviewed on: 3rd June 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Ray! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 4th June 2026

The process was very straightforward and had all the...

The process was very straightforward and had all the detail I needed without any issuess Reviewed on: 3rd June 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 4th June 2026

Easy and straightforward renewal process, happy to s...

Easy and straightforward renewal process, happy to stay with Homeprotect as it covers all our needs for this moment in time. Reviewed on: 2nd June 2026

Reply from Homeprotect Your 5-star feedback made our day, Andrew! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 4th June 2026

Seamless renewal

Seamless renewal without ridiculous change in price. Reviewed on: 1st June 2026

Reply from Homeprotect That's what we like to hear, Joanna! Thank you for your 5 Star review. The Homeprotect Team. Response date: 2nd June 2026

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