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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.40 (223 reviews)

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4.40

Based on 223 reviews, last reviewed 31st Aug 2026

18% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

16%

14%

Latest highest rating:

5

Straight forward to renew. Straight forward to renew. Renewal approx. 33% cheaper than last year! Easy to add bespoke items e.g. jewellery etc. Reviewed on: 31st August 2026

Latest lowest rating:

1

AVOID - no actual protection offered I contacted the emergency protect line at 18:20 as the entire 120 litres of water in my hot water cylinder was streaming through the ceiling. An appoi... Read more Reviewed on: 30th July 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (223)

Renewal easy and clear

Online renewal was relatively easy and the offer is clear with what the upgrade and downgrade. But the price is not that competitive. Coverage is comprehensive. There are lot details and customize if you know what you are insurance. Reviewed on: 14th March 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th March 2026

I had an extremely disappointing experience with Hom...

I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called them, they quickly told me the problem was not covered under the policy. This was astonishing, because the issue clearly affects the property itself. Yet despite this obvious connection, they immediately hid behind the small print and refused to help. It feels like HomeProtect by AXA are perfectly happy to take homeowners’ money month after month for insurance premiums, but the moment you actually need them to do what you pay them for — provide cover — they suddenly find endless reasons why your situation is somehow excluded. The entire experience left me feeling that the business model is simply to collect premiums while doing everything possible to avoid paying out when a legitimate claim is made. As a homeowner, you pay for peace of mind, but when the time comes to rely on your insurer, you get nothing but excuses and policy technicalities. It’s honestly remarkable to see how profitable the insurance industry must be when ordinary people faithfully pay their premiums year after year, only to discover that when they need support, they are left entirely on their own. Based on this experience, I would strongly advise other homeowners to read the policy extremely carefully and think twice before relying on HomeProtect by AXA to protect their property. My experience suggests that when it matters most, the support simply isn’t there. Reviewed on: 13th March 2026

Reply from Homeprotect Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team. Response date: 13th March 2026

Great for listed buildings

We have Grade II listed insurance with this company. The cost feels reasonable as most insurers won't even offer affordable insurance for older houses. Haven't claimed on this policy but great to have peace of mind. Reviewed on: 11th March 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 13th March 2026

Excellent Rates

I have been with you for a few years. You have always given me the best price. Reviewed on: 10th March 2026

Reply from Homeprotect That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

A fair and competitive price

Positive experience for renewal process a fair price compared to other providers and easy to renew with a reasonably secure process for documents retrieval Reviewed on: 4th March 2026

Reply from Homeprotect That's what we like to hear, Simon! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Impressed

Our grade 2 listed cottage has been covered with Homeprotect for two years. Luckily we have never had to claim, however renewal has been super easy and I am even more impressed now that I have found out that Homeprotect is a sponsor of Refuge. what a brilliant charity for those in need of a safe place to stay. Reviewed on: 2nd March 2026

Reply from Homeprotect That's what we like to hear, Faye! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Always helpful anytime I've had to contact them.

Always helpful anytime I've had to contact them. Reviewed on: 27th February 2026

Reply from Homeprotect That's what we like to hear, Susanna! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Reduced premium when asked

Home protect were very responsive when I was going to move to another provider as my quote online was cheape. They reduced my premium accordingly. I haven’t needed to make any claims so can’t review that element of their service Reviewed on: 27th February 2026

Reply from Homeprotect That's what we like to hear, Kate! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Easy to understand policy, I liked that I could take...

Easy to understand policy, I liked that I could take the content cover without taking full home protection. Reviewed on: 25th February 2026

Reply from Homeprotect That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

Renews every year, great value - We haven't had to m...

Renews every year, great value - We haven't had to make a claim or contact Homeprotect Reviewed on: 24th February 2026

Reply from Homeprotect That's what we like to hear, Debbie! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

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