Write a review

Newsletter

Go to business site

Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.38 (186 reviews)

View other Homeprotect products

4.38

Based on 186 reviews, last reviewed 13th Jul 2026

30% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

66%

12%

16%

Latest highest rating:

5

The agent dealt with me very professionally The agent dealt with me very professionally Reviewed on: 13th July 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

Visit provider site Read all reviews Write a review

About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Review Homeprotect: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Homeprotect Home insurance reviews (186)

Happy with service

I’m happy with service it’s good price for what I asked for Reviewed on: 21st January 2026

Reply from Homeprotect Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team. Response date: 3rd February 2026

Good value policy, backed up by excellent customer s...

Good value policy, backed up by excellent customer service Reviewed on: 19th January 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Susan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 20th January 2026

Great website and easy to navigate

Great website and easy to navigate Reviewed on: 17th January 2026

Reply from Homeprotect That's what we like to hear, Peter! Thank you for your 5 star review. The Homeprotect Team. Response date: 20th January 2026

Ghost renewal

Efficiently renewed, but real people contacting me or making checks. A little too robotic. Reviewed on: 16th January 2026

Reply from Homeprotect That's what we like to hear, Michael! Thank you for your review. The Homeprotect Team. Response date: 20th January 2026

Every time I speak to a advisor they are always poli...

Every time I speak to a advisor they are always polite professional and knowledgeable Reviewed on: 8th January 2026

Reply from Homeprotect We’re delighted to see your review, Paul! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 20th January 2026

Excellent response and advice.

Excellent response and advice. Helpful staff when calling Reviewed on: 7th January 2026

Reply from Homeprotect Thank you for the positive feedback, Michael! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 20th January 2026

Happy that you look after loyal customers.

Happy that you look after loyal customers. Fair to repeat customers Reviewed on: 2nd January 2026

Reply from Homeprotect We are always happy to help Jay! Thank you for your feedback. The Homeprotect Team. Response date: 20th January 2026

First class service

Prompt attention to my enquiry. Options well explained. Competitive prices Reviewed on: 31st December 2025

Reply from Homeprotect That's what we like to hear, Brian! Thank you for your 5 star review. The Homeprotect Team. Response date: 20th January 2026

Great excellent customer service.

Great excellent customer service. Excellent price compared to others. Reviewed on: 31st December 2025

Reply from Homeprotect We’re delighted to see your 5-star review, Faye! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 20th January 2026

A pilot light on the control unit/thermostat.

A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has been reported before, but nobody at Homeproytect reads these reviews and takes any notice. Therefore, from my perspective these reviews are a complete waste of time. Reviewed on: 30th December 2025

Reply from Homeprotect Sorry to hear this, Peter, that's not let the level of service we would expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have attached the relevant information so that you can reach out to us. Thank you! The Homeprotect team. Contact us link- https://www.homeprotect.co.uk/contact-us Response date: 20th January 2026

Do you have a different Homeprotect product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home Insurance
from Bank of Scotland 3.25 from 19 reviews
Landlord Insurance
from LV (Liverpool Victoria) 3.65 from 2 reviews
Landlord Insurance
from Simple Landlords Insurance 4.56 from 62 reviews

Want to see more from Homeprotect?

Landlord insurance
from Homeprotect 4.10 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub