Legal and General Home Insurance Reviews

WARNING -- If you value your home and family, stay away from this company!!!

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WARNING -- If you value your home and family, stay away from this company!!!

Seek alternative insurance from a reputatble company would be my advice. We have been displaced from our home for more than a year now and no works have been conducted on it by Legal & General home insurance. Our property continues to decay and the insurers seem unable to organise a simple refurbishment as they are continually trying to protect their bottom line.

It looks like we shall need to take legal action against them to ensure that our property is restored to its original condition. It is totally unacceptable to be dealt with the way that we have, I would urge anyone to consider an alternative provider.
Regarding the 1 start ranking we gave, this is too much by far, unfortunately its the minimum that you can give!

Andrew MillerLevel 1

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Great Insurance Company

Never experienced any problems at all not like with other companies.

sheena57@tesco.netLevel 1

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Good value

Saved a lot on renewal with L & G

gdenLevel 1

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Stressful ,Missed their own KPI, Rude

If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to...

If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to proceed .I have several different policies over last 15 years without ever making a claim with L and G ,will never re new again , disgusted !Daniel Chambers

Daniel chambersLevel 1

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Not worth paper written on

Can’t get on your policy even though you set up account you can not access your policy when you ring up after break in of shed just after having your van broken in to and loads of tools stolen no you can’t claim . Waste of time having insurance with ...

Can’t get on your policy even though you set up account you can not access your policy when you ring up after break in of shed just after having your van broken in to and loads of tools stolen no you can’t claim . Waste of time having insurance with them agent say you should have bike cover and tool cover separate we’re do you cross line on content as when you insure you tell the your self employed this is just like ppe it’s no good if your self employed but they like taking your money will check all small print next time no renewal with you thank allot

Andrew FosterLevel 1

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Great experience

renewal always smooth and top prices

LeandraLevel 1

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Excellent Service and Quote

Staff are always really helpful and endeavour to get the best deal for you

jujugaboo@hotmail.comLevel 1

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Untrustworthy

Even after months of communication they will not provide a breakdown of how they have arrived at their quote which is half the cost of the job required. Complete waste of time.

CraigLevel 1

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Changed policy cover without bothering to tell me

I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's...

I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's engagement ring, which had been a separately-listed high value item for which I'd paid a premium.

When I called to clarify, they told me they had stopped covering this in June, and had sent me a message to my online account to tell me this.

I received no notification of this message, no letter, no e-mail, and no phone call.

Unless you want to have to log in and check your secure online messages every few months to make sure Legal and General haven't changed your cover without telling you, do not use them for insurance.

I also echo the comments about extremely long wait times to talk to them on the phone.

Nicholas GrundyLevel 1

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Good all round home insurance

Easy to renew with decent coverage at reasonable price.

Emma HolnessLevel 1

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Great!

Happy with this company. They've always been polite and friendly when I've called with an update or query.

Emma LiveseyLevel 1

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Can't be beaten on price!

As the title suggests legal and general offer the most comprehensive cover at the lowest price of any company I have ever used. Fantastic company that I will not hesitate to keep using.

Shaun Egen Level 1

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Used them for about a decade

Check the rates against the competition, hassle them when I have to, to get a decent rate.

Mike COLVINLevel 1

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Legal and general

I am lucky enough not to have to need to claim,however the documentation from legal and general spells out the extent of your cover.This leaves you assured and allows you to make an informed choice at renewal stage because they are clear on their...

I am lucky enough not to have to need to claim,however the documentation from legal and general spells out the extent of your cover.This leaves you assured and allows you to make an informed choice at renewal stage because they are clear on their cover i believe makes them competitive in insurance markets

Pippa CainLevel 1

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Exellent

Exellent service and a great value product

Yolanda parkerLevel 1

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House insurance

Very good cover at a good premium. Poor comms when up for renewal as no reminder, just renewed.

Jonathan KentLevel 1

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Free legal cover for duration of policy

L&G offers free legal cover for the duration of any home insurance at the moment - it's a great deal from a great company. Having not had legal cover when I needed it with a dispute with a previous employer, now I value this hugely with an insurer so...

L&G offers free legal cover for the duration of any home insurance at the moment - it's a great deal from a great company. Having not had legal cover when I needed it with a dispute with a previous employer, now I value this hugely with an insurer so to have it free is really great.

E RitchieLevel 1

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You Don't Get any Thanks forLoyalty

After years of buying buildings and contents insurance from my mortgage provider I changed to Legal and General five years ago and have saved £2,220 in five years. I chose them from a comparison site because they were the cheapest provider for roughly ...

After years of buying buildings and contents insurance from my mortgage provider I changed to Legal and General five years ago and have saved £2,220 in five years. I chose them from a comparison site because they were the cheapest provider for roughly the same amount of cover. Their website is easy to use with all the important information displayed in an easy to understand format. I have found them to be consistently the cheapest provider for the amount of cover I need and have only gone up by £4 in five years.

Sarah ColleyLevel 1

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Price hike..

Having been with this company for two years and having ten years no claims they significantly increased our renewal. The loyalty team then contacted us wanting us to stay but refused to offer a discounted price. Found much cheaper and better cover on...

Having been with this company for two years and having ten years no claims they significantly increased our renewal. The loyalty team then contacted us wanting us to stay but refused to offer a discounted price. Found much cheaper and better cover on money supermarket..

Paul BoydLevel 1

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