Legal and General Home Insurance Reviews

Great value

Best value for home insurance , great price and benefits

Karen WeedonLevel 1

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Easy to use

I tend to switch home insurance providers each year to get the best deal but L and G seem to have the best deals all year round and year after year. I've not had any complaints about them So far

Charlotte EatonLevel 1

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Mixed feelings

L&G have a lovely little app which help you work out how much your possessions are worth. But it does not warn you that there is a maximum amount on their normal insurance. Nor does it allow you to save your figures even though there is a save...

L&G have a lovely little app which help you work out how much your possessions are worth. But it does not warn you that there is a maximum amount on their normal insurance. Nor does it allow you to save your figures even though there is a save button. So you can spend some time on their site and end up not using them.

Claire HolteyLevel 1

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Quick service

I bought a new bike and insured it along with an existing bike. The cover was very cheap at only £13 extra per year. Unfortunately my new bike was stolen 1 day after I insured it. I didn't think they'd pay out but after only a few very reasonable ...

I bought a new bike and insured it along with an existing bike. The cover was very cheap at only £13 extra per year. Unfortunately my new bike was stolen 1 day after I insured it. I didn't think they'd pay out but after only a few very reasonable questions they paid out in full and also paid for new lights and locks with no quibbles at all. I had the money 1 week after my bike was stolen. Amazing service.

Yasmin HussainLevel 1

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Home Insurance Claim

We were in the unfortunate position of having sustained some damage to our roof as a result of a storm at the beginning of 2016; the claim process was quick and easy, the loss adjuster visited quickly and the claim was settled promptly.

Helen SwalesLevel 1

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avoid at all costs

I have been waiting for 2 months for a simple agreed payment below £400 to be processed (home insurance policy). Long waits on the phone, lack of single point of contact, not responsive to complaints

kzLevel 1

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Great!

I've only called them a couple of time but I've experienced great customer service both times. Our renewal quote was much better than I expected which was great.

Emma LiveseyLevel 1

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Cheapest

Very good policy and always very cheap each year at renewal time

Brian WhitworthLevel 1

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Good value & straightforward

I've found them very easy to deal with and good value. Good clear policy and happy with service

Elizabeth CookeLevel 1

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My home insurance

Very professional and easy to deal with and a great product at an affordable price

Peter Laws Level 1

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Seems great

No problems so far but I've not had to claim

Emma HolnessLevel 1

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Excellent company would recommend to everyone

Customer Service is excellent, pricing is competitive.

Jane GortonLevel 1

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Generally good but staff could do with a common sense injection

I was burgled, all my electronics were taken. Although generally the service was good I was sent a camera bag that didn't fit the camera they provided me with and 4 months later I still hadn't received a replacement DS. After 4 phone calls they...

I was burgled, all my electronics were taken. Although generally the service was good I was sent a camera bag that didn't fit the camera they provided me with and 4 months later I still hadn't received a replacement DS. After 4 phone calls they admitted it was because they hadn't got one in the same colour! At no point during the previous 3 phone calls did the staff think to offer me an alternative colour (of which they had loads)

Kristina BatesLevel 1

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Excellent service when I needed it most

My phone was stolen within 6 weeks of purchase. I was panicking about the replacement cost but was worried that a claim would seriously effect my policy so rang and made an enquiry. Jo from Legal and General was very pleasant and polite from start to...

My phone was stolen within 6 weeks of purchase. I was panicking about the replacement cost but was worried that a claim would seriously effect my policy so rang and made an enquiry. Jo from Legal and General was very pleasant and polite from start to finish, offered to call me back when she knew it would take a few minutes to obtain some information and found the highest price she could for my phone. She also weighed up the pros and cons of making a claim for the phone and wasn't pushy when I was deciding. I didn't have to pay the excess upfront as it came out of the cheque which was great as I had just moved and was short for money. I received the cheque within 2 weeks of my claim and the whole process was so much easier than I thought it would be.

Harriet HirstLevel 1

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Reasonable renewals

I like how the premium doesn't go up each year for no reason!

Jacqui GLevel 1

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professional, affordable, reachable

Great professional service, good value policies and easy communication when you need them - including strong social media engagement.

Jamie MillardLevel 1

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Best price for the best cover

It was so easy to set up my insurance with Legal and General and I found the customer service really friendly and able to answer all my queries. This gives the best cover and the lowest price so I'm really happy with them. I'd highly recommend.

Claire SsenLevel 1

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Value for money

Easy to get a quotation and great value ( cheaper and offered more cover than my renewal quote)

Karen WeedonLevel 1

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AVOID

The most horrendous experience I have ever had from a company who has terrible communication and does not even follow its own complaints procedures. Aftet 9 months and no kitchen or cooking facilities since my initial claim, I am still waiting fir a...

The most horrendous experience I have ever had from a company who has terrible communication and does not even follow its own complaints procedures. Aftet 9 months and no kitchen or cooking facilities since my initial claim, I am still waiting fir a settlement. The company refused to follow instructions from the Financial Ombudsman Service adjudicator. The stress has resulted in time off work and a nervous breakdown.

Karen HillierLevel 1

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