Legal and General Home Insurance Reviews

Don't use Legal and General

Go to another company as these people give the bare minimum even for escape of water!! The excess is so high there's no point claiming. Between me and my husband we have made 1 other claim in 50 years. These people will quibble over everything, don't...

Go to another company as these people give the bare minimum even for escape of water!! The excess is so high there's no point claiming. Between me and my husband we have made 1 other claim in 50 years. These people will quibble over everything, don't give them your money. Very disappointed.

AndreaLevel 1

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avoid

I had home insurance with them never made any claim in my...

I had home insurance with them never made any claim in my life.
after water leak and extensive damage to wall, ceiling and wooden floor in kitchen and hallway area and 4 months of communications they only welling to pay a friction of what the actual cost or repair. cost me £7500. they paid £1200.
Please avoid so you won't have my painful experience

Hassan BitarLevel 1

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amazing customer service

I have been with L&G for a year now and found it really easy to sign up for home insurance. I haven't had to make a claim yet luckily, but I've found them really helpful and their website is great.

clairessLevel 1

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Great price, good service

Found on a comparison site, great price for the cover and good customer service

Stephanie Level 1

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Excellent Service

Always helpful on phone, and transparent when sending correspondence.

GemmaLevel 1

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Great Prices

I have been with L&G for years, amazing prices and fantastic levels of cover!! Give them a try

Brian Lee WhitworthLevel 1

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Very helpful and knowledgable

They were a great help when I had a problem with UNSAVOURY behving neighbours!

Kenneth BaldwinLevel 1

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Very reliable company and great service

We have had no problems at all with legal and general and continue to be very competitive with premiums

Shaun GilsenanLevel 1

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Massive renewal hike

Received renewal letter for home insurance - premium had risen by 20%. Rang them and they couldn't explain it. Time to shop around.

gdenLevel 1

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Full house insurance cover for reasonable prices

We have been with Legal and General for 3 years now and are happy with our home insurance cover. They dont, as some other insurance firms do, hike their prices up every year. We remain happy customers of Legal and General and would recoomend them.

Gavin RobertsonLevel 1

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WARNING -- If you value your home and family, stay away from this company!!!

...

WARNING -- If you value your home and family, stay away from this company!!!

Seek alternative insurance from a reputatble company would be my advice. We have been displaced from our home for more than a year now and no works have been conducted on it by Legal & General home insurance. Our property continues to decay and the insurers seem unable to organise a simple refurbishment as they are continually trying to protect their bottom line.

It looks like we shall need to take legal action against them to ensure that our property is restored to its original condition. It is totally unacceptable to be dealt with the way that we have, I would urge anyone to consider an alternative provider.
Regarding the 1 start ranking we gave, this is too much by far, unfortunately its the minimum that you can give!

Andrew MillerLevel 1

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Great Insurance Company

Never experienced any problems at all not like with other companies.

Sheena ReadLevel 1

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Good value

Saved a lot on renewal with L & G

gdenLevel 1

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Stressful ,Missed their own KPI, Rude

If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to...

If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to proceed .I have several different policies over last 15 years without ever making a claim with L and G ,will never re new again , disgusted !Daniel Chambers

Daniel chambersLevel 1

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Not worth paper written on

Can’t get on your policy even though you set up account you can not access your policy when you ring up after break in of shed just after having your van broken in to and loads of tools stolen no you can’t claim . Waste of time having insurance with ...

Can’t get on your policy even though you set up account you can not access your policy when you ring up after break in of shed just after having your van broken in to and loads of tools stolen no you can’t claim . Waste of time having insurance with them agent say you should have bike cover and tool cover separate we’re do you cross line on content as when you insure you tell the your self employed this is just like ppe it’s no good if your self employed but they like taking your money will check all small print next time no renewal with you thank allot

Andrew FosterLevel 1

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Great experience

renewal always smooth and top prices

LeandraLevel 1

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Excellent Service and Quote

Staff are always really helpful and endeavour to get the best deal for you

jujugaboo@hotmail.comLevel 1

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Untrustworthy

Even after months of communication they will not provide a breakdown of how they have arrived at their quote which is half the cost of the job required. Complete waste of time.

CraigLevel 1

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Changed policy cover without bothering to tell me

I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's...

I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's engagement ring, which had been a separately-listed high value item for which I'd paid a premium.

When I called to clarify, they told me they had stopped covering this in June, and had sent me a message to my online account to tell me this.

I received no notification of this message, no letter, no e-mail, and no phone call.

Unless you want to have to log in and check your secure online messages every few months to make sure Legal and General haven't changed your cover without telling you, do not use them for insurance.

I also echo the comments about extremely long wait times to talk to them on the phone.

Nicholas GrundyLevel 1

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