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Legal and General: Home Insurance reviews

3.43
Based on 84 reviews, last reviewed 9th Aug 2023
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
44%
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19%
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4%
See only 2 star reviews
2%
See only 1 star reviews
31%

Latest highest rating:

5

Excellence Not the cheapest but perfect results when we had to claim. You hear so many stories from customers who had claims denied for trivial reasons...not if ... Read more Reviewed on: 9th August 2023
DJC's avatar
DJC

Latest lowest rating:

1

If I Could Give Lower Than a Zero Star. I would. I tried to get a life insurance policy with L&G and was turned down based on one letter from my GP. If they had an AHMP employed in their company, the... Read more Reviewed on: 7th June 2022

About the Home Insurance

Legal and General are no longer offering home insurance after being bought by LV=. You can read reviews (or write your own) for LV= home insurance on our site by searching for LV=.

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Legal and General Home Insurance reviews (84)

Excellence

5
Not the cheapest but perfect results when we had to claim. You hear so many stories from customers who had claims denied for trivial reasons...not if you are with L&G Reviewed on: 9th August 2023
DJC's avatar
DJC

If I Could Give Lower Than a Zero Star. I would.

1
I tried to get a life insurance policy with L&G and was turned down based on one letter from my GP. If they had an AHMP employed in their company, they would see no pattern of behaviour. There aren't multiple letters/reports from SABP, no SCARF reports, and nothing from SECamb and yet, they felt its okay to discriminate someone based on one incident that was not serious. This is why mental health is continuing to be shunned. Companies like L&G ensure that this discrimination continues. Do not use their "company". They are absolutely horrid. Reviewed on: 7th June 2022

Disgrace of a company

1
Had a water leak ten months ago and still awaiting any building work to commence. Broken sharp tiles, nails sticking out of walls and mold on walls. We have a just turned four year old child. No reply from legal and general. Reviewed on: 30th May 2022
D P's avatar
D P

Don't Recognise No Claims Bonus

1
Was with them for several years before switching to Direct Line but for this year's home insurance renewal thought I'd contact them for a comparative quote. Their system fails to recognise my no claims bonus with Direct Line re a claim I initially made but then withdrew after the tiny water leak I initially reported turned out to be a bit of incorrectly applied silicone to my shower enclosure with no settlement therefore required as a result. Direct Line even called them to confirm that no payment was made to me and that I withdrew the claim, however their computer fails to recognise this and they asked me to tell Direct Line to change the wording from 'settled to incident'. I tried calling back to see if the centralised computer which all insurance companies share, has been updated to reflect the wording they require but as I cannot take being cut off and repeatedly put on hold half an hour each time since yesterday, have decided to stick with Direct Line as dealing with this company is too stressful. Reviewed on: 24th May 2022

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