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Legal and General: Home Insurance reviews

Name: Home Insurance
Rating: 3.47 (86 reviews)

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3.48

Based on 86 reviews, last reviewed 4th Sep 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

19%

30%

Latest highest rating:

5

Very straightforward service and competitive costs. Very straightforward service and competitive costs. Only once have I put in a claim and it was dealt with really well, although I decided to not go ah... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

If I Could Give Lower Than a Zero Star. I would. I tried to get a life insurance policy with L&G and was turned down based on one letter from my GP. If they had an AHMP employed in their company, the... Read more Reviewed on: 7th June 2022

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About this product

Legal and General are no longer offering home insurance after being bought by LV=. You can read reviews (or write your own) for LV= home insurance on our site by searching for LV=.

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Legal and General Home Insurance reviews (86)

Seems great

No problems so far but I've not had to claim Reviewed on: 15th September 2016

Excellent company would recommend to everyone

Customer Service is excellent, pricing is competitive. Reviewed on: 11th September 2016

Generally good but staff could do with a common sense injection

I was burgled, all my electronics were taken. Although generally the service was good I was sent a camera bag that didn't fit the camera they provided me with and 4 months later I still hadn't received a replacement DS. After 4 phone calls they admitted it was because they hadn't got one in the same colour! At no point during the previous 3 phone calls did the staff think to offer me an alternative colour (of which they had loads) Reviewed on: 11th September 2016

Very helpful

Left laptop on train. Was replaced (since named item) and due to the one we bought no longer being available we ended up with a better one than we started with! Was hassle free and call center staff were friendly and helpful throughout. Now have all my insurance through them. Reviewed on: 25th August 2016

Excellent service when I needed it most

My phone was stolen within 6 weeks of purchase. I was panicking about the replacement cost but was worried that a claim would seriously effect my policy so rang and made an enquiry. Jo from Legal and General was very pleasant and polite from start to finish, offered to call me back when she knew it would take a few minutes to obtain some information and found the highest price she could for my phone. She also weighed up the pros and cons of making a claim for the phone and wasn't pushy when I was deciding. I didn't have to pay the excess upfront as it came out of the cheque which was great as I had just moved and was short for money. I received the cheque within 2 weeks of my claim and the whole process was so much easier than I thought it would be. Reviewed on: 18th August 2016

Reasonable renewals

I like how the premium doesn't go up each year for no reason! Reviewed on: 14th August 2016

professional, affordable, reachable

Great professional service, good value policies and easy communication when you need them - including strong social media engagement. Reviewed on: 14th August 2016

Best price for the best cover

It was so easy to set up my insurance with Legal and General and I found the customer service really friendly and able to answer all my queries. This gives the best cover and the lowest price so I'm really happy with them. I'd highly recommend. Reviewed on: 13th August 2016

Value for money

Easy to get a quotation and great value ( cheaper and offered more cover than my renewal quote) Reviewed on: 1st August 2016

AVOID

The most horrendous experience I have ever had from a company who has terrible communication and does not even follow its own complaints procedures. Aftet 9 months and no kitchen or cooking facilities since my initial claim, I am still waiting fir a settlement. The company refused to follow instructions from the Financial Ombudsman Service adjudicator. The stress has resulted in time off work and a nervous breakdown. Reviewed on: 28th July 2016

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