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Legal and General: Life Insurance reviews

Name: Life Insurance
Rating: 4.06 (105 reviews)

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3.94

Based on 105 reviews, last reviewed 17th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

23%

12%

Latest highest rating:

5

Easy to use, easy to update policy and great price Easy to use, easy to update policy and great price Reviewed on: 14th October 2024

Latest lowest rating:

1

Completely incompetent at every level I just needed to change my Direct Debit details. L&G makes tens of millions in profit every year to spend on training their customer service represent... Read more Reviewed on: 17th December 2024

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Legal and General Life Insurance reviews (105)

Completely incompetent at every level

I just needed to change my Direct Debit details. L&G makes tens of millions in profit every year to spend on training their customer service representative and "My Account" login areas yet this is how painful they make the most simple task. (that every other company seems to have managed quite simply). 1. Go online to change details - Their login areas is down. 2. Try again. Log in and see a message saying "Just fetching your data, we won't be long". It does this for over an hour!! I give up... 3. Look for the phone number on the website. Nothing!! 4. I then email Customer Support with all of my account details, instructions on what I need to do and new bank details. Receive auto-reply saying confirming receipt and saying they will respond within 48hs. After TWO weeks, no reply!! 5. Re-send the email again, same auto-reply. Never received a reply. 6. Start getting auto-generated emails telling me my DD didn't go through and that I need to take action. Grrrr!! 7. Go back to the website to look for a phone number again. After 20 minutes I give in to the continuous web loop telling me I have to start a BotChat to contact customer services. 8. Start BotChat that does not understand the question "I need to change my Direct Debit details" 9. Another 20 minutes wasted trying to get the bot to connect to a human. Eventually, it tells me I have to call. Wow!! 10. I call, after 40 minutes on hold the first person tells me they can't do that and puts me on hold for a further 25 minutes. 11. Eventually speak to a human who assures me she will do everything I need. 20 minutes going through every detail of my policy just to change my account number and sort code. 12. While on the phone I ask why I can't login into 'My Account' areas. She says they have fixed it and I can now. 13. I log in and the 'My Account' platform is a complete waste of time. My product does not appear because it was started before 2022 and all I can change is my password and marketing preferences. That's it!!! It does nothing else. 14. Sit back, frustrated, shocked but slightly relieved it is over and think Wow!! That was horrendous, how does a company the size of L&G get it so wrong at every step. 15. 1 week later I get a call from my IFA saying she has had an email from L&G saying that my DD has failed and I need to contact them to pay and change my DD details. (I explain all of the above). 16. She tells me multiple stories of how terrible L&G are and that she will call them. 17. She comes back saying that she is sending me a DD form that I will have to manually fill in, scan and send back to her. She will then send it to L&G. 18. Fingers crossed that will work. Potential customers thinking of choosing L&G, OMG go somewhere else. I'd hate to think how they handle a claim if this is what's involved in changing some simple account details. L&G you should be ashamed and the people in charge of your Customer Service and online UX don't deserve whatever huge salary they are on. Reviewed on: 17th December 2024

Easy to use, easy to update policy and great price

Easy to use, easy to update policy and great price Reviewed on: 14th October 2024

claims process is quick and easy

Have been insured with L&G for years. Not only do they offer great premiums the claims process is quick and easy which is what's needed in a time where you're completely overwhelmed Reviewed on: 12th October 2024

Professional Life Insurance ssurance

Had life Insurance with them for a very long time. Always efficient in thier responses and professionalism. Reviewed on: 16th September 2024

Terrible and Misleading

This company was delaying me and finally after submitting a physical with labs when they promote no exam is a lie. Don't waste your time with this company. They never have anyone helping over the phone and never send back responses. I was told a no exam to needing a physical to finally say that a mammogram and PAP smear was needed. Terrible and Misleading! Reviewed on: 6th September 2024

Brilliant experience.

I have never had any problems with contacting Legal and General, they manage my life insurance very well. I truly can't find a single thing to complain about. Reviewed on: 4th September 2024

Good customer service.

Easy to set up and all questions answered. Reviewed on: 4th September 2024

They made it very easy.

They made it very easy. They understand what I needed and delivered Reviewed on: 4th September 2024

Customer Service Team.

Easy to talk to someone on the phone and team members are always very helpful and friendly. Sorted out the issues and questions that I had with efficiency and provided the references that would help in the future. Reviewed on: 4th September 2024

My experience has been wonderful with Legal and General

My experience has been wonderful with my account set up and setting up my life insurance plan Reviewed on: 4th September 2024

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