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Legal and General: Life insurance reviews

Name: Life insurance
Rating: 4.48 (118 reviews)

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4.48

Based on 118 reviews, last reviewed 20th Aug 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

21%

12%

Latest highest rating:

5

Amazing customer service and correspondence Amazing customer service and correspondence Reviewed on: 20th August 2026

Latest lowest rating:

1

Do not put your trust in them Do not be lured by the glossy brochures and comfort inducing advertising, Legal and General do not want to help you or your family when your life is t... Read more Reviewed on: 23rd March 2025

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About this product

You can get L&G (Legal and General) life insurance by applying online.

L&G have partnered with RedArc Assured Limited to provide a Wellbeing Support service. You’ll have access to phone-based services to support your mental health and wellbeing. With each policy, you get accidental death benefit at no extra cost.

L&G life insurance reviews help you find out what it’s really like to be a customer. If you’ve used L&G before, you can also leave a review and share your experience.

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Legal and General Life insurance reviews (118)

A straight forward company that does what it says

I have had multiple different insurances with legal and general over the years including life insurance, critical illness and I have a pension with them. The customer account dashboard makes it easy to see and manage all products that are held with them, and although I haven't had to claim for anything, the range of illnesses covered it great, the premium is fair and communication when required has been easy. Reviewed on: 23rd August 2023

Great price and very easy to obtain quote

Very easy to both generate the quote and adjust this to suit my needs. Overall price provided was excellent and I feel reassured by having this cover in place. I was able to obtain more cover for a better price than elsewhere. Reviewed on: 22nd August 2023

Value for money

I have a life insurace offered by legal and general a very good product and outstanding customer service Reviewed on: 22nd August 2023

Straightforward but a little behind the times

I've had life insurance with L&G since 2013 when our first daughter was born. No events or drama but 10 years later I can't find any correspondence from them and it's difficult to register to take a look at my details. Reviewed on: 16th August 2023

Smart customer

Smart customer getting affordable insurance Reviewed on: 21st July 2023

Truly shocking communication, ignored and mistreated - AVOID.

Genuinely awful experience dealing with my Dad's life insurance with L&G, he was sadly diagnosed with a brain tumour that has drastically effected his life meaning he can no longer speak, walk or much else. My Dad originally contacted L&G on November the 24th of 2022 to get this resolved and almost 7 months later this is still not resolved. The last communication we received was on the 28th of March 2023, over 3 months ago now, raised a complaint on the 14th of June, CC'ing several different L&G emails and departments due to being ignored on each communication attempt, and have still NOT heard back. We received a 'We will get back to you in 7 days' email and almost 11 days later we have still NOT heard back. Please for the love of god respond to my mother's query so this can be sorted quickly, I am happy to remove this review if it is resolved quickly: Ref:1777027. I write this as a son who is about to lose his Dad at a very young age and your company has made this entire process stressful and in my opinion been incredibly insensitive throughout. Reviewed on: 27th June 2023

Best product overall

I took their product for life insurance and i feel i was served well and give a good deal for piece of mind Reviewed on: 31st May 2023

Good customer service

I am a customer since 6 years now and I had no issues since then very good customer service and customer handling Reviewed on: 31st May 2023

Run away now

One star is too much, should be zero. This is the worse experience I ever had in my life and they are making me very very sick, stressed and vomiting. They don't want to pay my little pension pot. They don't want to give me my money!! After weeks the problem looked solved and I have an email with the payment approval. When time for payment arrived nobody looks to know nothing and we started again from the beginning with the same nightmare. Awful, I really have no words. On the phone you have always different people, sometimes rude and not able to read all the emails. I have two contacts, one the trustees, both disappeared. I am going futher asking help to Ombudsman and I will do my best to discourage people to take Legal & General as pension provider because what they are doing to me is not legal at all. Reviewed on: 16th October 2022

Easy to get life insurance

Easy to arrange over 50s life insurancr Reviewed on: 7th October 2022

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