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Jack Messer

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Review of the Legal and General, Life Insurance:

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Truly shocking communication, ignored and mistreated - AVOID.

Genuinely awful experience dealing with my Dad's life insurance with L&G, he was sadly diagnosed with a brain tumour that has drastically effected his life meaning he can no longer speak, walk or much else. My Dad originally contacted L&G on November the 24th of 2022 to get this resolved and almost 7 months later this is still not resolved. The last communication we received was on the 28th of March 2023, over 3 months ago now, raised a complaint on the 14th of June, CC'ing several different L&G emails and departments due to being ignored on each communication attempt, and have still NOT heard back. We received a 'We will get back to you in 7 days' email and almost 11 days later we have still NOT heard back. Please for the love of god respond to my mother's query so this can be sorted quickly, I am happy to remove this review if it is resolved quickly: Ref:1777027. I write this as a son who is about to lose his Dad at a very young age and your company has made this entire process stressful and in my opinion been incredibly insensitive throughout. Reviewed on: 27th June 2023

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