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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.08 (122 reviews)

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4.08

Based on 122 reviews, last reviewed 2nd Apr 2026

10% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

55%

15%

24%

Latest highest rating:

5

Renewal was easy and price was excellent Renewal was easy and price was excellent Reviewed on: 2nd April 2026

Latest lowest rating:

1

I had an extremely disappointing experience with Hom... I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called the... Read more Reviewed on: 13th March 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (122)

Homeprotect House Insurance.

Outstanding customer service very polite and extremely helpful. Excellent product knowledge with very reassuring information about about which product to choose. Would recommend to friends and family! Reviewed on: 10th February 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Alan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 11th March 2026

Renewal was automatic.

Renewal was automatic. Easy. The review of the policy is also easy through the portal Reviewed on: 9th February 2026

Reply from Homeprotect Thank you so much for your amazing review, Gillian! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 11th March 2026

Excellent client handling, professional approach

Excellent client handling, professional approach Reviewed on: 6th February 2026

Reply from Homeprotect That's what we like to hear, Terry! Thank you for your 5 Star review. The Homeprotect Team. Response date: 11th March 2026

easy to discuss and process the renewal

easy to discuss and process the renewal Reviewed on: 1st February 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 3rd February 2026

questionable renewal quote

insurance should go down not up when existing no claims bonus. Reviewed on: 30th January 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 3rd February 2026

very simple to renew and the website is very informa...

very simple to renew and the website is very informative and explains everything. Reviewed on: 25th January 2026

Reply from Homeprotect Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team. Response date: 3rd February 2026

Happy with service

I’m happy with service it’s good price for what I asked for Reviewed on: 21st January 2026

Reply from Homeprotect Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team. Response date: 3rd February 2026

Good value policy, backed up by excellent customer s...

Good value policy, backed up by excellent customer service Reviewed on: 19th January 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Susan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 20th January 2026

Great website and easy to navigate

Great website and easy to navigate Reviewed on: 17th January 2026

Reply from Homeprotect That's what we like to hear, Peter! Thank you for your 5 star review. The Homeprotect Team. Response date: 20th January 2026

Ghost renewal

Efficiently renewed, but real people contacting me or making checks. A little too robotic. Reviewed on: 16th January 2026

Reply from Homeprotect That's what we like to hear, Michael! Thank you for your review. The Homeprotect Team. Response date: 20th January 2026

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