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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.21 (150 reviews)

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4.21

Based on 150 reviews, last reviewed 19th May 2026

72% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

62%

12%

20%

Latest highest rating:

5

Great Service all round. Great Service all round. Very happy with everything. Reviewed on: 19th May 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (150)

Even though I am a bit of a technophobe, Homeprotect...

Even though I am a bit of a technophobe, Homeprotect make the renewal process easy. They even send reminder emails-a necessity for me now-and this ensures I approve all that was required. Stress and worry free renewal. Reviewed on: 29th March 2026

Reply from Homeprotect Your 5-star feedback made our day, Patricia! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 30th March 2026

Great company

First class service the fact to that you spoke to a human being instead of a machine makes a lot of difference. Reviewed on: 27th March 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Evaline! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 30th March 2026

Slightly more difficult than expected

For some reason I had to re input my payment details and it felt like home protect left it a little let in terms of setting up the renewal. Otherwise easy Reviewed on: 24th March 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 24th March 2026

All round good service

All round good service and to my surprise our premium went down in the second year. Reviewed on: 23rd March 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 24th March 2026

System upgrade

This system upgrade was carried out efficiently on time. A missing loud bleeper was sent by post and should be made operational soon. Reviewed on: 17th March 2026

Reply from Homeprotect We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team. Response date: 18th March 2026

Quality of written communication seems good and clear.

Quality of written communication seems good and clear. We don't have a so-called "relationship" as mostly done transactionally at arms length and via digital means. But the policy meets our needs and the price appeared competitive for renewal which is so often not the case - so we've remained with Homeprotect. Reviewed on: 16th March 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th March 2026

a very easy renewal experience offering a great price

a very easy renewal experience offering a great price Reviewed on: 14th March 2026

Reply from Homeprotect That's what we like to hear, Mark ! Thank you for your 5 Star review. The Homeprotect Team. Response date: 17th March 2026

Renewal easy and clear

Online renewal was relatively easy and the offer is clear with what the upgrade and downgrade. But the price is not that competitive. Coverage is comprehensive. There are lot details and customize if you know what you are insurance. Reviewed on: 14th March 2026

Reply from Homeprotect Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team. Response date: 17th March 2026

I had an extremely disappointing experience with Hom...

I had an extremely disappointing experience with HomeProtect by AXA when I tried to make a claim for an issue affecting my property. When I called them, they quickly told me the problem was not covered under the policy. This was astonishing, because the issue clearly affects the property itself. Yet despite this obvious connection, they immediately hid behind the small print and refused to help. It feels like HomeProtect by AXA are perfectly happy to take homeowners’ money month after month for insurance premiums, but the moment you actually need them to do what you pay them for — provide cover — they suddenly find endless reasons why your situation is somehow excluded. The entire experience left me feeling that the business model is simply to collect premiums while doing everything possible to avoid paying out when a legitimate claim is made. As a homeowner, you pay for peace of mind, but when the time comes to rely on your insurer, you get nothing but excuses and policy technicalities. It’s honestly remarkable to see how profitable the insurance industry must be when ordinary people faithfully pay their premiums year after year, only to discover that when they need support, they are left entirely on their own. Based on this experience, I would strongly advise other homeowners to read the policy extremely carefully and think twice before relying on HomeProtect by AXA to protect their property. My experience suggests that when it matters most, the support simply isn’t there. Reviewed on: 13th March 2026

Reply from Homeprotect Sorry to hear about your experience. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. Thank you, The Homeprotect Team. Response date: 13th March 2026

Great for listed buildings

We have Grade II listed insurance with this company. The cost feels reasonable as most insurers won't even offer affordable insurance for older houses. Haven't claimed on this policy but great to have peace of mind. Reviewed on: 11th March 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 13th March 2026

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