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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.38 (186 reviews)

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4.38

Based on 186 reviews, last reviewed 13th Jul 2026

30% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

66%

12%

16%

Latest highest rating:

5

The agent dealt with me very professionally The agent dealt with me very professionally Reviewed on: 13th July 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (186)

What are you asking me to review ?

What are you asking me to review ?! I have not made a claim. All I have done is allow my insurance to renew itself. Reviewed on: 5th April 2026

Reply from Homeprotect Sorry to hear about your experience, Anita. That is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have attached the relevant information to help you reach out to us. The Homeprotect team. Contact us link-https://www.homeprotect.co.uk/contact-us Response date: 6th April 2026

Perfect one

Easy to apply and all the options available online. Best buy Reviewed on: 4th April 2026

Reply from Homeprotect Your 5-star feedback made our day, Doshisha! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 6th April 2026

Good so far.

Whilst I haven't had to make a claim, and have only been with them for the last couple of years, my experience so far has been very good. Reviewed on: 3rd April 2026

Reply from Homeprotect Thank you for the positive feedback, Sam! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 6th April 2026

Everyone I have spoken to have been knowledgeable an...

Everyone I have spoken to have been knowledgeable and patient with all of my questions. Fantastic customer service and peace of mind Reviewed on: 3rd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Laura! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 6th April 2026

Renewal was easy and price was excellent

Renewal was easy and price was excellent Reviewed on: 2nd April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Rachael! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 2nd April 2026

Decide what's best for you

After taking advise from martin lewis decided to stay with you Reviewed on: 1st April 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Lilian! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st April 2026

Even though I am a bit of a technophobe, Homeprotect...

Even though I am a bit of a technophobe, Homeprotect make the renewal process easy. They even send reminder emails-a necessity for me now-and this ensures I approve all that was required. Stress and worry free renewal. Reviewed on: 29th March 2026

Reply from Homeprotect Your 5-star feedback made our day, Patricia! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 30th March 2026

Great company

First class service the fact to that you spoke to a human being instead of a machine makes a lot of difference. Reviewed on: 27th March 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Evaline! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 30th March 2026

Slightly more difficult than expected

For some reason I had to re input my payment details and it felt like home protect left it a little let in terms of setting up the renewal. Otherwise easy Reviewed on: 24th March 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 24th March 2026

All round good service

All round good service and to my surprise our premium went down in the second year. Reviewed on: 23rd March 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 24th March 2026

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