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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 4.35 (174 reviews)

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4.35

Based on 173 reviews, last reviewed 25th Jun 2026

55% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

65%

12%

17%

Latest highest rating:

5

Super customer service The customer service person I spoke to for my renewal was very helpful and friendly. Fortunately I haven't needed to claim on my insurance so I can on... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Cancellation 'Administration' charges horrendous! We cancelled the renewed policy just out of the cooling off period as we sold the house We paid just over £20 p/m (1 payment made) on an empty house ... Read more Reviewed on: 23rd April 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

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Homeprotect Home insurance reviews (174)

Home protect says what it does on the tin

Lukerly not had to call for anything nasty but excellent service always helpful Reviewed on: 29th May 2026

Reply from Homeprotect Your 5-star feedback made our day, Robert! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 1st June 2026

Delighted with Home protect

We have been with Home protect for years and always delighted. They make renewal easy. I have an home office and they have been helpful to include in policy. Reviewed on: 29th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Evan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st June 2026

I have been with Home Protect for a while now...

I have been with Home Protect for a while now and have found them to be very helpful and the correspondences I receive from them are always clear and easy to follow and usually very informative. I recently renewed my annual policy with them and discovered that my premium had in fact decreased in price! Great News for me! and a rare thing in the current economic climate, so Well Done! to the people at HP I know I'm counting every penny and every little helps as they say. Reviewed on: 27th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 1st June 2026

No issues simple to renew and use the online chat.

No issues simple to renew and use the online chat. Easier to change card details when old on needed updating Reviewed on: 20th May 2026

Reply from Homeprotect Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team. Response date: 25th May 2026

Great Service all round.

Great Service all round. Very happy with everything. Reviewed on: 19th May 2026

Reply from Homeprotect Your 5-star feedback made our day, Richard! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 19th May 2026

Helpful staff and able to reduce payment by a nice a...

Helpful staff and able to reduce payment by a nice amount. Reviewed on: 17th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Scott! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 19th May 2026

Great company!

Great company to be with - excellent customer service, very comprehensive cover & competitive prices. Very happy with HomeProtect. Reviewed on: 17th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Shailesh! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 19th May 2026

Easy and was pleased that my payments have reduced f...

Easy and was pleased that my payments have reduced from last year hence staying with home protect Reviewed on: 13th May 2026

Reply from Homeprotect We’re delighted to see your 5-star review, Natalie! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team. Response date: 13th May 2026

Been with homeprotect for a few years now.

Been with homeprotect for a few years now. The renewal price is always reasonable and reminders give me plenty of time to check around if I want when my next year is coming up. They're discrete, sympathetic and easy to talk with if you have special needs. Great company! Reviewed on: 12th May 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 13th May 2026

I changed to HomeProtect several years ago when need...

I changed to HomeProtect several years ago when needing away from home cover for 180 days. They were the best cover available at that time and still are. Also they are consistently the best price. Reviewed on: 12th May 2026

Reply from Homeprotect Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team. Response date: 25th May 2026

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