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Review of the Homeprotect, Home insurance:

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Good value and but website is frustrating

Homeprotect offers good value compared to other home insurers and still offers a personal service when customers contact them. However, the company is relentlessly automating and either intentionally or through poor software design the online service doesn't do what it says it will. Another insurance company, Aviva adopted a similar automation policy a few years ago and probably lost a lot of customers through its frustratingly non-responsive system. Aviva have recently made themselves more human again. It would be a shame for Home Protect not to learn from others' experience. Reviewed on: 10th November 2025

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