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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Terrible service at renewal, claims experience poor

Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we were still sorting out our renewal. When we spoke to live chat to cancel, we were given a reduced price which we agreed to, but told we had to speak to someone and have a new quote. Spend 30 minutes on the phone for the price to have gone up from £520 to over £1000. They then said they could bring the cost down by increasing my excess by over £400. Refused to budge and honour what we had been told on live chat, claiming we were told there was an error. We were told the monthly payments might change and given a very slightly different annual payment, but within a few pounds, not shooting up to £1000. Stinks of either scamming customers or poor systems. Wasted over 30 minutes of my time. Very unhelpful agent called Harry who didn't give me much confidence he knew what he was doing. Have been a customer for several years, but won't make that mistake again. Claims company not great either - couldn't make contractors available then offered us a settlement price of half of what was reasonable to do the work. Had to chase multiple times for results of asbestos test, which meant we had no access to a bathroom for a family of 4 for about a week. Reviewed on: 17th September 2026

Smooth and proffesional operation.

Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier. A few days later estimate was produced to covert the cost of all repairs and equipment replacement. Smooth and proffesional operation. Reviewed on: 5th September 2026

Expert Policy

Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via Telephone. Would highly recommend and most likely renew my policy with them again Reviewed on: 3rd September 2026

Policy expert have covered our home for many years.

Policy expert have covered our home for many years. Renewal quotes are competitive and making changes to the policy quick and easy Reviewed on: 3rd September 2026

The cheapest.

I've been using them for at least 10 years I always check the price every renewal they are always the cheapest. I've never had to make a claim so not sure what that would be like Reviewed on: 3rd September 2026

Professional and reasonable

Easy to contact. Insurance usually reduces each year when policy renews Reviewed on: 2nd September 2026

I have used policy experts for my home insurance on...

I have used policy experts for my home insurance on my previous & current properties. Always offer a competitive price & policy in comparison with other providers. Reviewed on: 2nd September 2026

Auto renewed despite requests, spent numerous calls...

Auto renewed despite requests, spent numerous calls trying to cancel policy Reviewed on: 22nd August 2026

Great service

Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Competitive pricing, easy to deal with online

Competitive pricing, renewal all dealt with online, quite straightforward. Cannot comment on claims process as fortunately called upon. Reviewed on: 20th August 2026

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