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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

Great Value

Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Great cover at a very competitive price!

Under £200 for annual cover including Home Legal Select & Home Emergency Select - very happy with this! Reviewed on: 16th July 2026

A listening, understanding home insurer

We have a difficult situation to resolve but Policy Expert/Trinity Claims have been proactive in finding a solution. They took the time necessary to understand the problem and taken steps to address it from the start. Very impressed. Reviewed on: 16th July 2026

Good communications and clear documents

Well communicated and clear documents Reviewed on: 11th June 2026

Excellent service.

I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

I have never had to claim

I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal charges and they have responded favourably. Reviewed on: 11th September 2025

Expert Policy

Great customer service. Really helpful, friendly staff. Easy to use website. They only send you out useful emails with reminders and tips for your home etc Simple straight forward process for purchasing Home insurance. Would highly recommend them. Would probably use them again. Reviewed on: 7th September 2025

Repeat customer, excellent servce and price

I have been with them for several years now as they always come through with a top quality policy cheaper than others and with added benefits such as legal cover. I haven't had to make a claim so the quality of their claims service remains unknown. Reviewed on: 6th September 2025

My renewal price was much higher than last year.

My renewal price was much higher than last year. to bring the price down they forced me to cancel building accident damage. Reviewed on: 6th September 2025

Good value, straightforward application

My policy was applied for via Money Supermarket. It was the cheapest policy on offer for my requirements and the application was straightforward. I also received £25 cashback by applying via Money Supermarket. Reviewed on: 5th September 2025

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