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Ratings based on 2020 reviews Last review 2 hours ago

Our Policy Expert Home Insurance reviews can help you to find out what life as a Policy Expert customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

4.72 / 5 Write your review
5 1552
4 393
3 56
2 13
1 6

Your Home Insurance Reviews (2020)

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3rd July 2019

Ok

They found me a decent deal... But I don't appreciate my policy being automatically renewed at a higher rate the following year at a higher price. The email address they sent my quote to was no longer in use and I was abroad so didn't receive my...

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They found me a decent deal... But I don't appreciate my policy being automatically renewed at a higher rate the following year at a higher price. The email address they sent my quote to was no longer in use and I was abroad so didn't receive my letter in time. After ringing them and telling them I don't want their offer, after the money had already gone out of my account! They eventually, after 2 tries, came up with a cheaper quote! But I had to pay a 2nd amount in full... Still awaiting my refund from the 1st unwanted policy.

Wendys's avatarWendysLevel 1
(0)
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2nd July 2019

Poor customer service but still the cheapest quote

I bought insurance before I’d moved into the property and made assumptions about the types of locks and distance of trees from the property. I thought tweaking this later would be straight forward. It w...

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I bought insurance before I’d moved into the property and made assumptions about the types of locks and distance of trees from the property. I thought tweaking this later would be straight forward. It wasn’t.

The first person I spoke with was insistent on comparing my policy to a different quote I had saved instead of just using my current policy as the reference. She was abrasive and rude and any question I had that wasn’t rigid she couldn’t answer and just got more abrasive back.

Had the issue been properly explained to me in a decent way I’d have understood the issue and known I had to take the policy out again and cancel the old one.

The second person I spoke to wasn’t as rude but also couldn’t follow simple instructions and got quite “sassy” back to me getting further annoyed by her not listening.

I hope to never need to deal with the below acceptable customer service again.

John Slater's avatarJohn SlaterLevel 1
(0)
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2nd July 2019

Purchase went smoothly but will only know how good if we need to claim

Purchased through moneysupermarket. Forms were easy to complete and the price very competitive. The true test will come if we have to make a claim. As we have never made a claim we hope our good fortune continues!

Maureen 's avatarMaureen Level 1
(0)
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29th June 2019

No nonsense sensible rates and good breadth of cover.

Policy Expert give a very full coverage for a really competitive premium. We hope they maintain the same at renewal because it is a pain goingout to the market and comparison sites every year. I have chatted and called them a few times and their...

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Policy Expert give a very full coverage for a really competitive premium. We hope they maintain the same at renewal because it is a pain goingout to the market and comparison sites every year. I have chatted and called them a few times and their service is prompt and courteous.

Bob from Lincoln's avatarBob from LincolnLevel 1
(0)