Policy Expert : Home Insurance reviews

Name: Home Insurance
Rating: 4.76 (5309 reviews)

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4.76

Based on 5,309 reviews, last reviewed 23rd Mar 2023

100% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

5 star

81%

4 star

16%

3 star

2 star

1 star

Latest highest rating:

5

found via a comparison site I hadn't heard of them before, found them via a comparison site but they have been great! Reviewed on: 23rd March 2023

Latest lowest rating:

1

No help whatsoever No customer service, can't speak to anyone in charge. Reviewed on: 27th January 2023

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About the Home Insurance

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Policy Expert Home Insurance reviews (5309)

found via a comparison site

I hadn't heard of them before, found them via a comparison site but they have been great! Reviewed on: 23rd March 2023

No help whatsoever

No customer service, can't speak to anyone in charge. Reviewed on: 27th January 2023

Useless!

It's true - you find out how good your insurer is when you have a claim. Policy Expert 24 hour Home Emergency Helpline is completely uncontactable. Wait hours on the phone in a queue or simply get cut off. Eventually made contact (1hr 46 mins in queue from 0100 to 0146) Promised 4 days running that someone would be out same day to fix a leak. Nobody comes and no contact from insurer. 6 days on and still waiting (and leaking). Reviewed on: 21st December 2022

DO NOT USE

Awful service, cannot get a hold of anyone, my house flooded on Friday, it is now Monday evening and I have spoken to one person today, this is the first I've managed to get through. I was told I need to contact the drying team, was given a number that rings out and I cannot leave a voicemail!!! I have 3 children 8,6 and a 1 year old, we have been left with no heating, water or electricity. I have complained and that's been ignored. This company is awful, terrible service, left on hold for hours and hours. Please please please do yourself a favour and DO NOT USE THIS COMPANY FOR HOME INSURANCE. If you are with them CHANGE IMMEDIATELY Reviewed on: 19th December 2022

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