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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.71 (9163 reviews)

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4.71

Based on 9,163 reviews, last reviewed 13th Oct 2026

950% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Policy Expert have helped us so much! Policy Expert have helped us a lot over the last four years with car insurance and home insurance and are always very supportive, friendly and helpful... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Shockingly poor communications Shockingly poor communications from themselves and their claims management arms. A standard job became a nightmare as the contractors used were poor s... Read more Reviewed on: 12th October 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9163)

Policy Expert have helped us so much!

Policy Expert have helped us a lot over the last four years with car insurance and home insurance and are always very supportive, friendly and helpful. Reviewed on: 13th October 2026

Reasonable premiums

Although I have never needed to claim, I have been with Policy expert for a number of years as I find the premiums reasonable. Reviewed on: 13th October 2026

Been with them a few years now. Very happy

Been with them a few years now. Very competitive prices and a pleasure to deal with. Communication is good and staff are really helpful. Reviewed on: 13th October 2026

Renewal Quotes

The only problem with all insurers I have dealt with is the renewal quote! But once you shop around and let them know you can get much better deals elsewhere and prove it! They suddenly seem to be able to just beat your best quote you have just found! Why O why don't they give you the best renewal quote in the first place! Reviewed on: 13th October 2026

Good unless storm damage happens

Been ok though had issues almost 2 years ago with storm damage that they did not pay out on. Much to and throw lung but I was left out of pocket. Surveyor said it was storm damage. They didn't want yo know Reviewed on: 12th October 2026

Shockingly poor communications

Shockingly poor communications from themselves and their claims management arms. A standard job became a nightmare as the contractors used were poor standard. nigh on impossible to get a claim manged effectively or appropriately. Reviewed on: 12th October 2026

They dealt with my claim very fairly and efficiently

They dealt with my claim very fairly and efficiently Reviewed on: 12th October 2026

Terrible service at renewal, claims experience poor

Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we were still sorting out our renewal. When we spoke to live chat to cancel, we were given a reduced price which we agreed to, but told we had to speak to someone and have a new quote. Spend 30 minutes on the phone for the price to have gone up from £520 to over £1000. They then said they could bring the cost down by increasing my excess by over £400. Refused to budge and honour what we had been told on live chat, claiming we were told there was an error. We were told the monthly payments might change and given a very slightly different annual payment, but within a few pounds, not shooting up to £1000. Stinks of either scamming customers or poor systems. Wasted over 30 minutes of my time. Very unhelpful agent called Harry who didn't give me much confidence he knew what he was doing. Have been a customer for several years, but won't make that mistake again. Claims company not great either - couldn't make contractors available then offered us a settlement price of half of what was reasonable to do the work. Had to chase multiple times for results of asbestos test, which meant we had no access to a bathroom for a family of 4 for about a week. Reviewed on: 17th September 2026

Smooth and proffesional operation.

Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industrial grate dehumidifier. A few days later estimate was produced to covert the cost of all repairs and equipment replacement. Smooth and proffesional operation. Reviewed on: 5th September 2026

Expert Policy

Used Policy Expert a few times for my Home Insurance, as they're good value for money. Easy to arrange and managed Policies online and via Telephone. Would highly recommend and most likely renew my policy with them again Reviewed on: 3rd September 2026

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