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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9124 reviews)

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4.76

Based on 9,124 reviews, last reviewed 14th Aug 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

WORTH ALWAYS CHECKING POLICY EXPERTS Very easy to contact and usually will beat any other online quote for home insurance. Reviewed on: 14th August 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9124)

Highly recommended

I've been with Policy Expert for several years now. Fortunately, I've never needed to make a claim, but have contacted them and found their online chat easy to use. Reviewed on: 1st September 2024

Good interaction via website, good info at all stages.

Good interaction via website, good info at all stages. Plenty of options and clear pathways. Reviewed on: 1st September 2024

Satisfactory

The annual price is not too bad compared to my previous policy and it covers everything I need . As yet I am fairly satisfied Reviewed on: 1st September 2024

A return back to Policy Expert.

It was well worth going back to them after two years. I got the best value and service from them. Reviewed on: 1st September 2024

Customer Service

I have not had to make a claim, but I have had dealings on the phone. The people I dealt with were excellent, nothing to much trouble. Reviewed on: 30th August 2024

Great company ans fantastic customer service

It was fantastic experience, great customer service and reasonable price to pay and I also got the option to pay monthly too which was really helpful thanks ! Reviewed on: 30th August 2024

Shop around? Renewing at Policy Expert delivered!

It came to renewal and I expected the hike in premium. Yes the price had gone up but when I shopped around I was staggered. The increase across the market was not reflected in my renewal offer, I couldn't do better. As with most things these days, once the "yes" button is pressed the system takes over to process the transaction and hey presto - job done. What more can I say apart from I am truly delighted to have contained my costs which means I have saved some hard earned money. The picture the man in charge is painting suggests there will be more pain to come. For the moment I am very happy, a comprehensive policy that costs less than the competitors, thank you seems rather inadequate for the way I feel, congratulations to Policy Expert for truly delivering excellence. Reviewed on: 28th August 2024

Gold Star Home policy.

I found it quite difficult to match a gold star Home policy to match Policy Expert Reviewed on: 27th August 2024

Telephone contact easy.

Telephone contact easy. pleasant staff. Not had to claim s not had experience of that. Reviewed on: 27th August 2024

Policy Expert House Insurance

Policy Expert application process is clear and efficient. The renewal process too. Reviewed on: 27th August 2024

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