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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9149 reviews)

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4.74

Based on 9,149 reviews, last reviewed 22nd Aug 2026

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great service Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9149)

Auto renewed despite requests, spent numerous calls...

Auto renewed despite requests, spent numerous calls trying to cancel policy Reviewed on: 22nd August 2026

Great service

Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Competitive pricing, easy to deal with online

Competitive pricing, renewal all dealt with online, quite straightforward. Cannot comment on claims process as fortunately called upon. Reviewed on: 20th August 2026

Great insurance without breaking the bank

I’ve had home insurance for the past 4 years with policy expert and always impressed with their competitive prices Reviewed on: 20th August 2026

We had a flood recently. PE’s response is good so far

We have had a flood recently and Policy Experts drying team did a great job, very thorough. We are now in the process of getting the scope of works agreed for the repairs. So far, Policy Expert are being fair with us. They answer the phone and respond to messages, which is something Utility companies could learn. Reviewed on: 20th August 2026

Great customer service

Had an issue with cracks in my house. Service was quick, spoke to a person and not a robot! All resolved quickly and easily. Could not fault them. Reviewed on: 20th August 2026

Good cover in theory

No claim made so can’t truly judge Reviewed on: 20th August 2026

Competitive pricing - very professional

Competitive pricing - very professional Reviewed on: 20th August 2026

They have always been competitive

They have always been competitive and when I call it add our summer house they were so helpful and provided me with the best advice and cover Reviewed on: 20th August 2026

Always go back

Been with them a couple of years now. I always end up going back to them, as they can always manage to give me a cheaper quote of my Home Insurance, after their initial quote. Great, easy to use website and great customer service Reviewed on: 19th August 2026

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