Write a review

Newsletter

Go to business site

Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

View other Policy Expert products

4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

Read all reviews Write a review

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Policy Expert Home insurance reviews (9137)

Al straight forward and good value for money

Al straight forward and good value for money Reviewed on: 5th September 2025

Good experience.

Good experience. Competitive prices and will drop renewal price if you find a lower quote Reviewed on: 5th September 2025

Quick and responsive customer service plus competiti...

Quick and responsive customer service plus competitive renewal quotes mean that although they’re not as well known, I’ve been with them for the last 6 years. Always helpful when making a claim and a low waiting time on the phones. Reviewed on: 5th September 2025

Good company.

Good company. We have the full package for our home insurance. Could expect a little lower price but its okay Reviewed on: 5th September 2025

WORTH ALWAYS CHECKING POLICY EXPERTS

Very easy to contact and usually will beat any other online quote for home insurance. Reviewed on: 14th August 2025

Hassle free home insurance from Policy Expert v...

Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025

Simple to understand, easy to renew.

Simple to understand, easy to renew. Reviewed on: 26th May 2025

Don't expect to be able to claim on your insurance

Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned in the lock, but the deadbolt did not move. So, we called an emergency locksmith to get us in. I tried to make a claim with Policy Expert. However, they were unwilling simply to accept the written receipt for the work. They wanted a "professional assessment" of what had happened to the lock. Given that the locksmith had drilled through the lock and I had thrown it away, it was impossible to get this "professional assessment". So beware. Policy Expert may offer cheap prices, but their claims team made it extremely difficult for me to make a successful claim. When I come to renew my insurance this year, I'll be going with a large company - even if they charge me more I hope that they will be less tricky when it comes to making claims. Reviewed on: 12th May 2025

Try claiming.......

My 4 Yr old roof membrane had separated due to bad weather but you have declined the claim saying that the day I identified the damage the wind did not meet the 55mph minimum! The damage must have OBVIOUSLY occurred earlier (the roofer has today revealed that the board is grey and clearly been exposed for a while indicating damage from an earlier storm) and got worse over a period of time but because of this 'policy wording' you won't pay the claim. Utterly dispicable. I pay for flat roof cover under a 'gold' policy with policy expert. Beggars belief that when I need a small amount of insurance cover you do what you can to avoid paying. What you'd be like in a larger claim is quite scary. What an awful insurance company who's reviews look great until you need them.... and I will not be using Policy Expert again. I noticed some noises on Fri 18th April when it was windy. I do not know whether the initial damage occurred last time 60 plus mph winds hit a few short weeks ago but damage has clearly spread until it got to a point of me hearing it. I'm partially deaf. We are also on a marines base flightpath and have chinnooks regularly flying just above the roofline. The property is raised and more exposed than most in the area and we do experience strong winds. I've already left a negative review on trust pilot and will continue to do so on other sites until you review this legitimate claim to my satisfaction. Why do you make it so hard to claim? I pay for a gold policy and expect better support when needed. Paul Alibone Reviewed on: 24th April 2025

I had scape water in my house last year.

I had scape water in my house last year. they sent people to check the damage and paid out without quibble. and we’re still the cheapest to insure my home this year. Reviewed on: 3rd April 2025

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Home insurance
from Aviva 3.34 from 208 reviews
Landlord insurance (discontinued)
from Saga 4.15 from 38 reviews
Home Insurance
from Bank of Scotland 3.25 from 19 reviews

Want to see more from Policy Expert ?

Car insurance
from Policy Expert 4.67 from 5027 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub