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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9138)

Polite and efficient

I haven't needed to make a claim with Policy Expert (fortunately!) but I have used their online chat service and found them to be very efficient. Reviewed on: 5th September 2025

5 years loyalty

Been with this company for 5 years. They have always ensured that my policy costs do not sky rocket. Always stays within a limit of the previous year. I’ve called them in the past and customer services always answered my calls quickly and gave me the information I needed. Reviewed on: 5th September 2025

Best buy post burglary

We were burgled a few years back. Since then Policy Expert have consistently been the best value for money in terms of insurance. We haven’t needed to use customer service or make a claim since being with them, but they contact us with a quote in plenty of time prior to renewal to allow us to shop around, and their auto-renew was completely trouble free. Reviewed on: 5th September 2025

Al straight forward and good value for money

Al straight forward and good value for money Reviewed on: 5th September 2025

Good experience.

Good experience. Competitive prices and will drop renewal price if you find a lower quote Reviewed on: 5th September 2025

Quick and responsive customer service plus competiti...

Quick and responsive customer service plus competitive renewal quotes mean that although they’re not as well known, I’ve been with them for the last 6 years. Always helpful when making a claim and a low waiting time on the phones. Reviewed on: 5th September 2025

Good company.

Good company. We have the full package for our home insurance. Could expect a little lower price but its okay Reviewed on: 5th September 2025

WORTH ALWAYS CHECKING POLICY EXPERTS

Very easy to contact and usually will beat any other online quote for home insurance. Reviewed on: 14th August 2025

Hassle free home insurance from Policy Expert v...

Purchased annual home insurance from Policy Expert via Money Supermarket, hassle free experience. Reviewed on: 12th June 2025

Simple to understand, easy to renew.

Simple to understand, easy to renew. Reviewed on: 26th May 2025

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