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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9149 reviews)

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4.74

Based on 9,149 reviews, last reviewed 22nd Aug 2026

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great service Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9149)

Simple to understand, easy to renew.

Simple to understand, easy to renew. Reviewed on: 26th May 2025

Don't expect to be able to claim on your insurance

Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned in the lock, but the deadbolt did not move. So, we called an emergency locksmith to get us in. I tried to make a claim with Policy Expert. However, they were unwilling simply to accept the written receipt for the work. They wanted a "professional assessment" of what had happened to the lock. Given that the locksmith had drilled through the lock and I had thrown it away, it was impossible to get this "professional assessment". So beware. Policy Expert may offer cheap prices, but their claims team made it extremely difficult for me to make a successful claim. When I come to renew my insurance this year, I'll be going with a large company - even if they charge me more I hope that they will be less tricky when it comes to making claims. Reviewed on: 12th May 2025

Try claiming.......

My 4 Yr old roof membrane had separated due to bad weather but you have declined the claim saying that the day I identified the damage the wind did not meet the 55mph minimum! The damage must have OBVIOUSLY occurred earlier (the roofer has today revealed that the board is grey and clearly been exposed for a while indicating damage from an earlier storm) and got worse over a period of time but because of this 'policy wording' you won't pay the claim. Utterly dispicable. I pay for flat roof cover under a 'gold' policy with policy expert. Beggars belief that when I need a small amount of insurance cover you do what you can to avoid paying. What you'd be like in a larger claim is quite scary. What an awful insurance company who's reviews look great until you need them.... and I will not be using Policy Expert again. I noticed some noises on Fri 18th April when it was windy. I do not know whether the initial damage occurred last time 60 plus mph winds hit a few short weeks ago but damage has clearly spread until it got to a point of me hearing it. I'm partially deaf. We are also on a marines base flightpath and have chinnooks regularly flying just above the roofline. The property is raised and more exposed than most in the area and we do experience strong winds. I've already left a negative review on trust pilot and will continue to do so on other sites until you review this legitimate claim to my satisfaction. Why do you make it so hard to claim? I pay for a gold policy and expect better support when needed. Paul Alibone Reviewed on: 24th April 2025

I had scape water in my house last year.

I had scape water in my house last year. they sent people to check the damage and paid out without quibble. and we’re still the cheapest to insure my home this year. Reviewed on: 3rd April 2025

Might be the Cheapest insurance but the customer jou...

Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for additional information by 20th January. On the 20th January 5 days because my policy even started i received an email to say my policy will be cancelled on the 28th January with no option to rectify this. I have since rang this insurance three times as i keep getting asked for more information and sent very misleading information. They’ve charged me an additional £80 and feel like this isn’t the end of there never ending requirement and badly worded scare mongering emails. God help me if i do have an accident in the next year as i dread having to deal with them. Please choose another provider i have never had this many issues in the 15 years i have had car insurance. Absolute jokes! Reviewed on: 28th January 2025

Reply from Policy Expert Hi Amy, Thanks for taking the time to leave us a review we are sorry to you were dissatisfied with your experience with Policy Expert. If you can send us an email to [email protected] we with your policy number and details we can investigate this for you. Thanks, Joe Response date: 29th January 2025

They do noy pay out

Refused to pay for shower leak because I run remote business from a shed. Notice that their positive reviews relate to how easy it is to buy, not how good they are on actually paying out. Yes, sure, they are excellent at taking your money, not so much at actually proving the cover they are supposed to provide. Go somewhere else. Reviewed on: 1st December 2024

Reply from Policy Expert Hello Olga, Thanks for taking the time to leave us your review. Please contact us at [email protected] with your policy details and we can look into this for you. Thanks, Georgia Response date: 6th December 2024

Disappointing Service, Unexplained Denials, and Poor.

I am thoroughly disappointed with Policy Expert UK and Trinity Claims. Despite submitting valid claims on my policy, every single one has been denied without any clear explanation or reasoning, leaving me completely in the dark about their decision-making process. Their customer service is equally frustrating. They fail to call back at the agreed times, don’t respond to messages in their portal, and treat you as though you’re being dishonest just for filing a claim. The interactions feel condescending and unprofessional, especially if you happen to have a foreign-sounding name. For non-native speakers, there is no patience or consideration either, which only adds to the feeling of being dismissed and unvalued. I would strongly advise against using this company if you’re looking for support and transparency when it matters most. This has been a deeply disappointing experience with no accountability in sight. Reviewed on: 31st October 2024

Reply from Policy Expert Hello, Thanks for taking the time to leave us your review. After talking with Trinity, we understand there was no evidence of damage to the main services. Our claims technical team is now reviewing this, and they’ll be in touch soon to discuss everything in more detail. We understand that a claim denial can be disappointing, but we’re only able to approve claims that meet the terms of our policies. If you wish to discuss things further or if there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 15th November 2024

Was not warned in advance about renewals

I had a fine experience with Policy Expert but didn’t have any warnings when policies would be renewed. Therefore I was automatically renewed a number of times. The first first was fine, price rose by £5 per year. The second renewal they put it up by £50 with no warning! I cancelled straight away. Reviewed on: 14th October 2024

Reply from Policy Expert Hello, Thank you for taking the time to leave us a review. At renewal, we send our renewal invites to customers 30 days before their policy expiry date to ensure they have plenty of time to inform us of any changes before the renewal is processed. However, changes can still be made afterwards, if needed. If your policy is due to renew, premiums can go up for multiple reasons, even if everything in your application is the same. Insurance is constantly changing and shopping around can make sure that you're getting the best price and cover for your demands and needs. As a result, it's always a good idea to talk to your current insurer directly to see if there are any offers available to you and to let them know of any changes. Thanks, Peter Response date: 25th October 2024

Good quote last year.

I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I cant say a lot. Reviewed on: 14th October 2024

renewal price quote success

Called re renewal price which had gone up considerably, they matched my cheapest quote Reviewed on: 13th October 2024

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